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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Experienced Strategic Technical Leader with several years of experience in strategic technical roles within the unified communications industry. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.
Key Competencies
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Unified Communications Network Management Software/Hardware Support Team Leadership |
Database Management System Implementations Lync 2010/2013 Skype for Business |
Training/Development Complex Problem Solving Process Improvement Attention to Detail
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Professional Experience
Microsoft, Redmond, WA December 2014-Present
Unified Communications Dedicated Support Engineer
Provide superior technical support to both Skype for Business and Enterprise Voice applications with a focus on increasing productivity and system efficiency
Maintain an expert level knowledge in new system deployments in addition to overseeing the build of a VoIP infrastructure
Utilize superior communication and interpersonal abilities to maintain positive relationships with both internal and external clients
Microsoft Consulting Services, Redmond, WA October 2011-Present
Unified Communications Technical Consultant
Support technical needs related to Skype for Business and Enterprise Voice systems which requires superior analytical abilities
Identify and research complex technical issues, document completed technical work, and maintain high levels of customer service
Siemens Enterprise Communications, Boca Raton, FL September 2011-Present
Unified Communications Technical Consultant
Provided technical expertise to clients in regards to Siemens OpenScape, Lync, Exchange, and Unified messaging
Completed in-depth technical research, monitored market trends, and identified appropriate solutions based on client needs
Strategic Business Systems, Herndon, VA April 2010-December 2010
Unified Communications Technical Consultant
Played a lead role in the design, configuration, and integration of an IT network which catered to specific environments and was focused on IP telephony integration
Managed several severs which included severs for Unified Communications, Exchange, and Microsoft Office Communications
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
Avaya, Research Triangle Park, NC December 2009-April 2010
Solutions Architect-Unified Communications, Call Center, and IVR
Instrumental in the collection, definition, and implementation of network communication solutions which were based on customer specifications
Maintained positive communication with both internal and external clients, updated clients on project status, and adhered to timelines
Nortel, Research Triangle Park, NC 2000-2009
Microsoft Innovative Communications Alliance
Directed technical functions focused on the integration between both Nortel and Microsoft Server applications in addition to creating customized UC Web Applications/Services
Supported both the integration of Acme and Covergence Session Border Elements into a customer network and the integration of a Microsoft Communications Server with 3rd party voice gateways
Additional Professional Experience Includes: Base Trunk Maintenance Software Design, Nortel and Specialist 5, Unites States Army
Technical Skills
Telephony: Megaco, H.248, SIP, BICC, MGCP, H.323, TR87, ISUP Call Processing/Maintenance, ISDN PRI, CCS7, TGCP, MPLS, IPIVR, RTP, UDP, and SDP
Programming: C, C++, C#, Pascal, Java, Net 2.0-3.5, SQL 2005-2008, and ASP.Net 2.0-3.5
Markup Language: HTML, XML
Operating Systems: UNIX, Windows 9x/2000, Windows NT, Windows XP, Windows Vista, Windows 7, MS-DOS, Mac OS, HPUX, Windows 2003/2003 R2, and Windows 2008/2008 R2
Development Tools: Visual Studio, FrameMaker, GURU, PLS, Microsoft Project, FrontPage, Visio, Hyper-V, and VMware
Certifications
Microsoft Certified IT Professional Enterprise Messaging Administrator
Microsoft Certified Technology Specialist Microsoft Exchange Server 2007 Configuration
Microsoft Certified Technology Specialist Microsoft Office Communications Server 2007, Configuration
Microsoft Certified Technology Specialist Microsoft Windows Vista Configuration
Systems Engineer Microsoft Windows Server 2003
Systems Administrator Microsoft Windows Server 2003
Professional MCP 2.0 Certified Professional
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