Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Enthusiastic, Details-Focused Manager Specializing in Driving the Bottom Line within Multiple Industries

Accounts Receivable ￨ Credit / Collections ￨ Account Management ￨ Client Relations

SAP Super User ￨ Team Building ￨ Training / Development ￨ Work Prioritization ￨ Compliance

Policy / Procedure Development ￨ Multi-Process Optimization ￨ Negotiations ￨ Trends Tracking

Highly Accomplished Leader who makes sound decisions to reflect positively on multi-site business and financial initiatives in alignment with a compaxxxxxx s vision, value, and goals. Top Performer who maintains up-to-date knowledge of credit / collections industry trends, and who quickly adapts to evolving scenarios to reach high profit and productivity levels. Visionary Professional who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Excellent Communicator who builds collaborative relationships with key decision-makers and who leads teams by example and with integrity.

Manager Credit ￨ Collections ￨ Accounts Receivable

Capitalize on the opportunity to direct forward-thinking collections initiatives for a multimillion-dollar portfolio of national accounts, including delivering solutions-driven customer service to account contacts with reports, handling service requests and data submission of invoices for monthly payment, and generating monthly status reports of aging and payments. Continually work with Sales, Cash Application, and Billing Departments to promptly resolve customer discrepancy claims or nonpayment issues. Process credit card transactions, adjustments, write offs, refunds, and legal files. Optimize use of resources to attain goals by training team members and prioritizing daily workflow and tasks to collect overdue payments for agencies or advertisers in various markets / regions. Regularly review accounts with staff and develop action plans for resolving critical collection matters.

  Improved practices by addressing department challenges and offering solutions.

  Supported the Director of Credit in developing and applying processes and procedures.

  Assisted with critical payment negotiations with customers and / or discussed settlements.

  Led a team of collectors in meeting collection goals and complying with compaxxxxxx standards.

  Recognized as an SAP Super User, playing a vital role in SAP start-up and enhancement processes.

  Actively participated in integration activities of SJM Credit & Collections to Abbott Shared Services.

Accounts Receivable Manager

Strategically steered accounts receivable and collection functions for this multi-location electrical and lighting solutions distributor, including providing account information to sales, project management, and customer service teams, as well as assisting in month-end closing processes and handling GL verification and reconciliation. Recruited, trained, mentored and managed accounts receivable / collections personnel. Prepared and processed preliminary construction lien notices to help facilitate collections, monitored collections of delinquent accounts, and submitted severely delinquent accounts to outside agencies or legal teams. Complied with auditing policies and procedures while maintaining documentation. Directed cash applications and additional ancillary AIR procedures.

  Successfully maintained a client base of high-profile Fortune 500 companies.

  Objectively investigated, processed, and approved or denied new credit applications.

  Regularly liaised among billing / sales teams to investigate and reconcile billing disputes.

Manager Credit ￨ Collections

Directed daily and monthly revenue and receivables while handling cash posting and collection calls, as well as facilitating efficient procedures in recording and reporting on revenue and receivables. Developed receivables management reports. Set up and serviced diverse customer accounts, including numerous Fortune 100 companies.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Manager Credit ￨ Collections

  Expertly performed comprehensive Dun & Bradstreet credit investigations.

  Created credit, collection, and invoicing techniques for a $50-million compaxxxxxx.

  Reduced 60+ day aged receivables in a 9-month period, and decreased DSO by 25 days.

  Conceptualized, developed, and implemented a Credit Collection Department procedural manual.

Collections Manager ￨ Consultant

Applied strong leadership talents toward mentoring and managing a details-centric team of 14 collectors while interfacing among collectors and branch management on a daily basis to reduce DSO. Spearheaded the start-up and maintenance of collection procedures for collections agents, account executives, and branch managers.

  Established uniform policies for 30 branches nationwide.

  Reduced 90+ day aging of $3+ million in less than a 4-month period.

  Continually updated and enforced credit lines and collection procedures.

Accounts Receivable ￨ Collections ￨ Billing Consultant

Maximized bottom-line performance by accurately maintaining balances on assigned accounts, including profitably liaising among high-profile major retailers, department stores, and discount stores. Directed cash applications to customer accounts via live Checks and Lockbox receipts; handled daily collection calls to maintain accounts; analyzed accounts for management review and reconciliations; and initiated invoices, statements and PODs.

  Served as a go-to liaison between corporate office and brokerage firms.

  Collaborated with Dun & Bradstreet on credit investigations and EDI Systems.

  Proactively researched and reconciled chargebacks, deductions, and price differences.

  Comprehensively prepared and distributed monthly and interim reports to management.

Cash Control Manager

Drove business growth by managing Public Admissions cash control initiatives for this high-profile XXXXXXC landmark institution, including collaborating among key financial departments to ensure seamless operations. Expertly handled cash flow forecasting, bank relations, disbursement decisions, and supervision; monitored Public Admissions revenue and monthly billings; and performed internal audit checks on admissions and financial staff.

  Successfully formulated and implemented an overall budget plan forecast.

  Built a synergistic workplace by mentoring and managing a team of 10 associates.

  Co-led the start-up and oversight of a Paciolan Central Reservation & Ticketing System.

General Manager

Led targeted daily operations and new business development for this multi-location financial service, including building and sustaining mutually beneficial banking relationships while interacting with Xxxxxx State regulatory agencies. Mentored and managed a team of 15 payroll, customer service, and collection representatives.

  Reduced employee turnover from 50% to nearly zero.

  Improved productivity by initiating use of automating operations.

Bachelor of Science in Business Management Fairleigh Dickinson University

National Association of Credit Management (NACM) ￨ American Management Association (AMA)

Microsoft Office ￨ LOGIC ￨ FileMaker Pro ￨ JD Edwards ￨ SAP ￨ PowerTerm ￨ SUN Systems ￨ Concur ￨ Paciolan

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Compaxxxxxx Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in Accounts Receivable, Credit / Collections, Account Management, Negotiations, Multi-Process Optimization, Trends Tracking, and Compliance. I am also well-versed in Team Building, Training / Development, Work Prioritization, and Policy / Procedure Development, and am recognized as an SAP Super User.

Currently, as a Manager of Credit, Collections & Accounts Receivable for St. Jude Medical, Inc., I expertly lead forward-thinking financial / accounting initiatives for this multimillion-dollar portfolio of national accounts, including delivering solutions-driven customer service to account contacts with reports, handling service requests and data submission of invoices for monthly payment, and generating monthly status reports of aging and payments. Within this role, I process credit card transactions, adjustments, write offs, refunds, and legal files, and regularly review accounts with staff and develop action plans for resolving critical collection matters. I also train, mentor, and manage team members and prioritize daily workflow to collect overdue payments.

A sample of my accomplishments include:

  Supporting the Director of Credit in developing and applying processes and procedures.

  Assisting with critical payment negotiations with customers and / or discussing settlements.

  Serving as an SAP Super User, playing a vital role in SAP start-up and enhancement processes.

  Leading a team of collectors in meeting collection goals and complying with compaxxxxxx standards.

  Actively participating in integration activities of SJM Credit & Collections to Abbott Shared Services.

To complement this experience, please note that I earned a Bachelor of Science in Business Management from Fairleigh Dickinson University. I am also a licensed Notary Public in the State of Xxxxxx.

As this is just an example of my abilities, please refer to my enclosed resume for additional accounts receivable, credit / collections, billing, and cash control leadership experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy