This Resume Has Not Been Formatted
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Objective: CEO, Community VNA
Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective
Extensive and progressively responsible experience as a leader in patient care organizations
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, Board Members and others at all organizational levels
Provide sound consultative advice to executive-level teams and Board Members
Proven ability to lead and supervise team members, coordinate multi-level directives and achieve target business results within healthcare leadership roles
Outstanding blend of organization, prioritization, leadership and interpersonal skills
Focus on and dedication to safety for clients, staff and fiscal benefits for the organization
Mentor and lead teams by example and with integrity to deliver service excellence
Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements
Home Care Development
Marketing/Strategic Alliance Partnerships
Nursing Home Administration
Team Contribution and Leadership
Hospice Executive Leadership
Analytical Problem Solving
Chapters Healthcare, Tampa and Lakeland, FL, 2016 present
LifePath Hospice, Tampa, FL (2017 present)
Chapters largest nonprofit Florida and its 6th largest in the country
Senior Executive Director Hospice
Assumed leadership of this large organization on the basis of superlative results at a smaller site. Oversee and direct organization with a census of more than 1,400, 580 employees and revenues of $91M, consisting of 2 in-patient facilities, Pediatric Intermittent Care, hospital palliative services, and open access programs.
Actively promote continuous quality and process improvement within a positive culture based on the organization s values. Inculcate Quality Assessment and Performance Improvement objectives.
Proficiently identify and define strategic initiatives and operational goals.
Report to Board Members monthly, work with donors and support community events.
Develop and maintain beneficial relationships with key officials of contracted service providers and facilities including hospitals, nursing homes, assisted living facilities and managed care organizations.
Increased census 18% in 6 months
EBIDA 133% to budget YTD
Created Hospitalist group partnerships
Hospital referrals: 125% to goal
Integrated marketing strategies including 5 Star programs at SNF levels
Good Shepherd Hospice, Lakeland, FL (2016 2017)
Senior Executive Director Hospice
Provided effective leadership and promoted focus on ethical practice and regulatory compliance to establish a solid foundation on which to grow the organization.
Hired, mentored and developed key leaders committed to highest quality patient care.
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Professional Experience, continued
Assessed organization s operational practices relative to policies, procedures and all applicable regulations in areas of accountability to employees as well as outside agencies. Ensured compliance with requirements of CMS, AHCA, the Joint Commission, OSHA, EEOC, Department of Labor and others.
Collaborated with corporate leadership to support the program s strategic initiatives and operational goals.
Increased census 22% in first year over 600 ADC
Hired and retained key leaders
Achieved quality metrics 2016
Integrated new CHF/COPD programs to ALF/Community
Gentiva Hospice/Kindred Healthcare, New England, 2012 2016
Area Vice President, Business Development, New England (ME/MA/RI/CT) (2014 2016)
Provided leadership and direction in this position focused on strategic business development in integrated Home Health/Hospice/Acute Care Hospitals and SNF markets. Reviewed and analyzed gross profit factors, market conditions, business volume/mix and competition.
Served on a leadership team (CLC Club) working directly with Board members to address changing process and strategic models.
Developed and executing area-specific annual strategic plans and budgets to maximize operational efficiency.
Increased LTC SNF Referrals 26% first 6 months
Ranked 144% above budgeted census/mix
Increased Home Care/Hospice internal referrals 24%
Established protocols for Home care/Hospice internal referral systems C3
Created market solutions 5 Star/Risk Survey/QIS/Bundle Payment Model
Expanded Home Health/Hospice associate base to optimize market growth
Area Executive Director, Rhode Island & Massachusetts (2012 2014)
Proficiently enhanced strategic business development through initiating and fostering relationships within the local area. Revitalized sales and operational development for targeted accounts, transforming environment from reactive support to strategic delivery.
Significantly strengthened information gathering to better identify client needs, developing both immediate business as well as maturing opportunities, monitoring ongoing client status/satisfaction and designing targeted response.
Rhode Island facility named National Hospice Site of the Year for Gentiva 2013 and 2014
Named most profitable site for Gentiva based on 2014 EBIDA; increased ADC 34%
Earned Top 10% in Patient Satisfaction Honors by Deyta 2014
Hired and developed key leadership personnel; created positive working culture
Achieved and recovered YTD EBIDA through labor control, marketing and strategic alliance
Exceeded EBIDA by 186%; increased ADC 22% in 2014 in Fall River, MA
Achieved profitability 7 months ahead of target
Developed integration model with Home Care Division to focus on continuity of care
Established satellite branch in Hyannis, MA; achieved breakeven 1 year ahead of projections
Falmouth Care and Rehabilitation, Falmouth, MA, 2011 2012
Nursing Home Administrator
Directed administrative and clinical affairs in long-term and short-term facility with full responsibility for regulatory compliance, medical care of patient population, personnel, marketing operations, building maintenance, and finances.
Increased Average Daily Census in challenged market 13 ADC
Recruited/Retained 232 Licensed hours
Increased Medicare rate to budget in 3 months; 12% above target
Increased Managed/Commercial census by 30%
Reduced overtime from 12.3% to 1.2%
Reduced hospital re-admissions below company goal to 0.5%
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Professional Experience, continued
Hathaway Manor, New Bedford, MA, 2001 2010
A Berkshire Hathaway company and the largest nonprofit skilled nursing organization in Massachusetts
Nursing Home Administrator (2005 2010)
Provided transformational leadership in this position after building direct care foundation as Director of Nursing. Gained impressive patient satisfaction and operational achievements:
Maintained Census at or above 99% last 5 years
Turnover rates below company average; 5%/12%
Participant in advancing excellence and AHCA; Step I Award 2009
Second Highest Medicare volume out of 17 facilities
Highest Medicaid rates out of 17 facilities
Increased Medicare rate by 8% yearly for the last 5 years
Family/Resident satisfaction top quartile percentile 2009; 2010 93rd percentile nationally
Attained budgeted EBIDA +/- 1% for 5 years
State Customer Satisfaction 4.31 (above mean 4.22)
Senior Administrator Eastern Division
Director of Nursing (2001 2004)
Supervised the overall clinical operations of nursing home. Responsible for maintaining federal and state standards while overseeing effectiveness of staff to ensure effective delivery of all therapeutic programs.
Hired and retained 340 licensed hours over the course of a year
Achieved and maintained nursing PPD, direct and indirect 3 years
Assisted in maintaining occupancy rate above 97 percent
Achieved deficient-free survey 2003
Increased overall Medicare and Medicaid rate by 20% in 3 years
Parkwell Rehabilitation & Nursing Center, Hyde Park, MA, 2000 2001
Director of Nursing
Transferred to this facility from Kimwell (below) for the purpose of transforming operations.
Brought the house census to full capacity of 124 from 88 in less than 2 months
Hired and retained 220 licensed hours
Filled Nurse Manager s positions that had been open for more than 4 years
Brought the average utilization hours of Agency hours from 200+ to zero
Achieved budget through aggressive case mix and exceeded Medicare budget
Achieved zero deficiency state survey 04/01
Kimwell Rehabilitation & Nursing Center, Fall River, MA, 1993 2000
Regional Director of Continual Quality Improvement
Charged with identifying clinical problem trends and corrective actions to ensure proper care of residents at 6 long-term care facilities. Utilized evidenced-based methods to meet all compliance standards.
Maintained occupancy rate above 97th percentile four consecutive years
Successfully prepared 6 facilities for initial and secondary reinstatement for Joint Commission Accreditation
Prepared and updated entire Policy and Procedure company Manual 1998 Northeastern division
Mock surveyor 1997-2000
Medicare transmissions and accuracy rate greater than 99th percentile
Master of Business Administration, Salve Regina University, Newport, RI
Bachelor of Science in Nursing, Salve Regina University, Newport, RI
Bachelor of Science in Social Services and Healthcare Services, Roger Williams University, Bristol, RI
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Education, Certifications and Licensure, continued
Nursing Home Administrator (NHA)
Assisted Living Resident Administrator (ALRA)
Certified Hospice and Palliative care Administrator (CHPCA)
Registered Nurse (RN)
Massachusetts RN 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Rhode Island Assisted Living ALRA00321
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Hiring Agent Name
I am currently seeking a challenging career opportunity as CEO of Community VNA and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience as a leader in patient care organizations. Career highlights include consistently maintaining patient census in long-term care facilities while achieving budget targets by aggressively managing patient case mix as well as achieving profitability margins well in advance of targeted dates at multiple sites. I work closely with Board Members and corporate leaders to enhance both healthcare business development and quality care. I have received numerous awards for leadership excellence, team leadership and innovative approaches to business growth.
I have effectively applied my skills and knowledge toward building strong relationships both within the organization and with community and industry leaders. I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners, Board Members and others at all organizational levels. As shown in the accompanying resume, I have proven and quantifiable ability to lead and supervise team members, coordinate multi-level directives and achieve target business results within healthcare leadership roles. I mentor and lead teams by example and with integrity to deliver service excellence. I am convinced that my consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements.
As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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