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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 w (xxx-xxx-xxxx w


Objective: CEO, Community VNA

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective




      Extensive and progressively responsible experience as a leader in patient care organizations

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, Board Members and others at all organizational levels

      Provide sound consultative advice to executive-level teams and Board Members

      Proven ability to lead and supervise team members, coordinate multi-level directives and achieve target business results within healthcare leadership roles

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Focus on and dedication to safety for clients, staff and fiscal benefits for the organization

      Mentor and lead teams by example and with integrity to deliver service excellence

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

      Home Care Development

      Marketing/Strategic Alliance Partnerships

      Nursing Home Administration

      Team Contribution and Leadership

      Hospice Executive Leadership

      Contract Negotiation

      Regulatory Compliance

      Project Management

      Business Development

      Analytical Problem Solving


Professional Experience

Chapters Healthcare, Tampa and Lakeland, FL, 2016 present

LifePath Hospice, Tampa, FL (2017 present)

Chapters largest nonprofit Florida and its 6th largest in the country

Senior Executive Director Hospice

         Assumed leadership of this large organization on the basis of superlative results at a smaller site. Oversee and direct organization with a census of more than 1,400, 580 employees and revenues of $91M, consisting of 2 in-patient facilities, Pediatric Intermittent Care, hospital palliative services, and open access programs.

         Actively promote continuous quality and process improvement within a positive culture based on the organization s values. Inculcate Quality Assessment and Performance Improvement objectives.

         Proficiently identify and define strategic initiatives and operational goals.

         Report to Board Members monthly, work with donors and support community events.

         Develop and maintain beneficial relationships with key officials of contracted service providers and facilities including hospitals, nursing homes, assisted living facilities and managed care organizations.

  Increased census 18% in 6 months

  EBIDA 133% to budget YTD

  Created Hospitalist group partnerships

  Hospital referrals: 125% to goal

  Integrated marketing strategies including 5 Star programs at SNF levels

Good Shepherd Hospice, Lakeland, FL (2016 2017)

Senior Executive Director Hospice

         Provided effective leadership and promoted focus on ethical practice and regulatory compliance to establish a solid foundation on which to grow the organization.

         Hired, mentored and developed key leaders committed to highest quality patient care.


Yyyyyy x. yyyyyy, Page 2 of 4


Professional Experience, continued


         Assessed organization s operational practices relative to policies, procedures and all applicable regulations in areas of accountability to employees as well as outside agencies. Ensured compliance with requirements of CMS, AHCA, the Joint Commission, OSHA, EEOC, Department of Labor and others.

         Collaborated with corporate leadership to support the program s strategic initiatives and operational goals.

  Increased census 22% in first year over 600 ADC

  Hired and retained key leaders

  Achieved quality metrics 2016

  Integrated new CHF/COPD programs to ALF/Community


Gentiva Hospice/Kindred Healthcare, New England, 2012 2016

Area Vice President, Business Development, New England (ME/MA/RI/CT) (2014 2016)

         Provided leadership and direction in this position focused on strategic business development in integrated Home Health/Hospice/Acute Care Hospitals and SNF markets. Reviewed and analyzed gross profit factors, market conditions, business volume/mix and competition.

         Served on a leadership team (CLC Club) working directly with Board members to address changing process and strategic models.

         Developed and executing area-specific annual strategic plans and budgets to maximize operational efficiency.

  Increased LTC SNF Referrals 26% first 6 months

  Ranked 144% above budgeted census/mix

  Increased Home Care/Hospice internal referrals 24%

  Established protocols for Home care/Hospice internal referral systems C3

  Created market solutions 5 Star/Risk Survey/QIS/Bundle Payment Model

  Expanded Home Health/Hospice associate base to optimize market growth

Area Executive Director, Rhode Island & Massachusetts (2012 2014)

         Proficiently enhanced strategic business development through initiating and fostering relationships within the local area. Revitalized sales and operational development for targeted accounts, transforming environment from reactive support to strategic delivery.

         Significantly strengthened information gathering to better identify client needs, developing both immediate business as well as maturing opportunities, monitoring ongoing client status/satisfaction and designing targeted response.

  Rhode Island facility named National Hospice Site of the Year for Gentiva 2013 and 2014

  Named most profitable site for Gentiva based on 2014 EBIDA; increased ADC 34%

  Earned Top 10% in Patient Satisfaction Honors by Deyta 2014

  Hired and developed key leadership personnel; created positive working culture

  Achieved and recovered YTD EBIDA through labor control, marketing and strategic alliance

         In Massachusetts:

  Exceeded EBIDA by 186%; increased ADC 22% in 2014 in Fall River, MA

  Achieved profitability 7 months ahead of target

  Developed integration model with Home Care Division to focus on continuity of care

  Established satellite branch in Hyannis, MA; achieved breakeven 1 year ahead of projections


Falmouth Care and Rehabilitation, Falmouth, MA, 2011 2012

Nursing Home Administrator

         Directed administrative and clinical affairs in long-term and short-term facility with full responsibility for regulatory compliance, medical care of patient population, personnel, marketing operations, building maintenance, and finances.

  Increased Average Daily Census in challenged market 13 ADC

  Recruited/Retained 232 Licensed hours

  Increased Medicare rate to budget in 3 months; 12% above target

  Increased Managed/Commercial census by 30%

  Reduced overtime from 12.3% to 1.2%

  Reduced hospital re-admissions below company goal to 0.5%


Yyyyyy x. yyyyyy, Page 3 of 4

Professional Experience, continued


Hathaway Manor, New Bedford, MA, 2001 2010

A Berkshire Hathaway company and the largest nonprofit skilled nursing organization in Massachusetts

Nursing Home Administrator (2005 2010)

         Provided transformational leadership in this position after building direct care foundation as Director of Nursing. Gained impressive patient satisfaction and operational achievements:

  Maintained Census at or above 99% last 5 years

  Turnover rates below company average; 5%/12%

  Participant in advancing excellence and AHCA; Step I Award 2009

  Second Highest Medicare volume out of 17 facilities

  Highest Medicaid rates out of 17 facilities

  Increased Medicare rate by 8% yearly for the last 5 years

  Family/Resident satisfaction top quartile percentile 2009; 2010 93rd percentile nationally

  Attained budgeted EBIDA +/- 1% for 5 years

  State Customer Satisfaction 4.31 (above mean 4.22)

  Senior Administrator Eastern Division

Director of Nursing (2001 2004)

         Supervised the overall clinical operations of nursing home. Responsible for maintaining federal and state standards while overseeing effectiveness of staff to ensure effective delivery of all therapeutic programs.

  Hired and retained 340 licensed hours over the course of a year

  Achieved and maintained nursing PPD, direct and indirect 3 years

  Assisted in maintaining occupancy rate above 97 percent

  Achieved deficient-free survey 2003

  Increased overall Medicare and Medicaid rate by 20% in 3 years


Parkwell Rehabilitation & Nursing Center, Hyde Park, MA, 2000 2001

Director of Nursing

         Transferred to this facility from Kimwell (below) for the purpose of transforming operations.

  Brought the house census to full capacity of 124 from 88 in less than 2 months

  Hired and retained 220 licensed hours

  Filled Nurse Manager s positions that had been open for more than 4 years

  Brought the average utilization hours of Agency hours from 200+ to zero

  Achieved budget through aggressive case mix and exceeded Medicare budget

  Achieved zero deficiency state survey 04/01


Kimwell Rehabilitation & Nursing Center, Fall River, MA, 1993 2000

Regional Director of Continual Quality Improvement

         Charged with identifying clinical problem trends and corrective actions to ensure proper care of residents at 6 long-term care facilities. Utilized evidenced-based methods to meet all compliance standards.

  Maintained occupancy rate above 97th percentile four consecutive years

  Successfully prepared 6 facilities for initial and secondary reinstatement for Joint Commission Accreditation

  Prepared and updated entire Policy and Procedure company Manual 1998 Northeastern division

  Mock surveyor 1997-2000

  Medicare transmissions and accuracy rate greater than 99th percentile


Education, Certifications and Licensure


Master of Business Administration, Salve Regina University, Newport, RI


Bachelor of Science in Nursing, Salve Regina University, Newport, RI


Bachelor of Science in Social Services and Healthcare Services, Roger Williams University, Bristol, RI


Yyyyyy x. yyyyyy, Page 4 of 4


Education, Certifications and Licensure, continued



         Nursing Home Administrator (NHA)

         Assisted Living Resident Administrator (ALRA)

         Certified Hospice and Palliative care Administrator (CHPCA)

         Registered Nurse (RN)



         Massachusetts RN 0000 xxxxxx xxxx , xxxx , xxxxx 00000

         Rhode Island Assisted Living ALRA00321

         Florida RN




Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 w (xxx-xxx-xxxx w





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity as CEO of Community VNA and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience as a leader in patient care organizations. Career highlights include consistently maintaining patient census in long-term care facilities while achieving budget targets by aggressively managing patient case mix as well as achieving profitability margins well in advance of targeted dates at multiple sites. I work closely with Board Members and corporate leaders to enhance both healthcare business development and quality care. I have received numerous awards for leadership excellence, team leadership and innovative approaches to business growth.


I have effectively applied my skills and knowledge toward building strong relationships both within the organization and with community and industry leaders. I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners, Board Members and others at all organizational levels. As shown in the accompanying resume, I have proven and quantifiable ability to lead and supervise team members, coordinate multi-level directives and achieve target business results within healthcare leadership roles. I mentor and lead teams by example and with integrity to deliver service excellence. I am convinced that my consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements.


As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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