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Yyyyyy x. yyyyyy

229 Bacon Pond Road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


Patient-Focused MHA Graduate Seeking Growth-Oriented Administrative / Customer Service Support Role

Specializations in Healthcare Administration, Patient Relations, Medical Office Support, Scheduling, and Front Desk Operations


Profile of Qualifications


         Top performer who makes administrative decisions to reflect positively on medical practice and patient well-being.

         Experienced in Diagnostic Imaging, Dermatology, Internal Medicine, Cosmetic Surgery, and Multi-Business Support.

         Excellent communicator who prioritizes and manages multiple medical tasks within deadline-driven environments.

         Completed Continuing Education classes in Patient Care Technician Orientation, Patient Confidentiality, and Customer Service & Communication in Healthcare at Naugatuck Valley Community College of Waterbury, CT.


Education and Technical Summary


Master of Health Administration Western Connecticut State University

Bachelor of Arts in Psychology Western Connecticut State University


Medical Billing and Coding Certificate Danbury Hospital School of Medical Records


Microsoft Office Medical Manager SRS Nex-Tech EMR WordPerfect Office Medic Software Rumba Software


Professional Synopsis


Dermatology Associates of Western Connecticut 2011 Present


Surgical Administrative Coordinator (2015 Present)

        Lead targeted surgical administrative coordination initiatives, including maintaining the Mohs surgeon s schedule (e.g. specialized surgeries, routine surgeries, general office visits), as well as scheduling and anticipating needs for schedule changes by monitoring and filling schedules 3-weeks out and preparing patients pre-surgery medical charts.

        Expertly prepare sterile surgical trays with necessary surgical instruments as required by physicians for key surgeries.

        Demonstrate strong communication and interpersonal relations abilities toward informing patients of skin cancer diagnosis, including responding to common patient questions and providing all general education and consultations.

        Schedule suture removals and post-operative surgical checks, and confirm required patient follow up appointments.

        Log patient malignancies to Electronic Medical Record (EMR), and enter patient charts for nurses and physicians.


Medical Appointment Scheduler / Operator (2011 2015)

        Capitalized on the opportunity to provide high-quality liaison services between patients and a staff of 7 physicians to schedule and coordinate high-volume patient appointments via use of multiline phone systems and software.

        Tracked failed patient appointments, including contacting patients and rescheduling, along with compiling and recording patient data using Excel spreadsheets for dissemination to physician-based monthly board meetings.


C&E Appliance Service 2004 2009


Customer Service Representative

        Applied dynamic leadership talents toward directing office support for a high-volume appliance service organization to include interfacing with clients via phone, managing service schedules, and generating business correspondence.

        Exhibited product knowledge to respond to client concerns, and coordinated job routes for 8 service technicians.

        Optimized processes by processing customer orders, performing electronic submission / billing of completed service / reimbursement manufacturer calls, posting account payments, and following up on outstanding invoices.


Southbury Diagnostic Imaging 2003 2004


Front Desk Coordinator / Receptionist

        Expertly coordinated comprehensive administrative operations for a large-scale radiology imaging practice to include scheduling appointments (i.e. mammography, MRI, X-ray, bone density) and advising patients of test requirements.

        Organized all medical charts detailing patient-specific demographics, insurance information, and prior test results.

        Played a vital role in supporting medical offices by generating test results and replicating X-ray films, as required.


Front Desk Coordinator, Danbury Internal Medicine Gastroenterology Associates 2003

Patient Appointment Coordinator, Advanced Specialty Care 2002 2003

Contracts Administrator, General Electric Capital Corporation 1998 2001

Human Resources Executive Administrator, Cornerstone of Eagle Hill 1989 1998

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