Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 408-621-3561 abc@xyz.com

Mission-Critical Operations System & Network Administration

Database Administration Process Improvements Team Leadership

         Offer 20+ years experience designing, developing, and supporting cutting-edge systems and applications within industries spanning space exploration, signal acquisition and processing, software development, and information technology.

         Advanced understanding of Unix and Windows administration, network connectivity, fault isolation, authentication, certificate management, and complex database administration.

         Excel at troubleshooting, performance-tuning, and administering network-connected systems, applications, and related storage such as data warehouses.

         Seasoned expertise with technologies related to network connectivity, data acquisition, and peripheral device controls.

         Adept at leading mission-critical initiatives which advance business growth, productivity, and competitive positioning for major organizations.

         Constantly focus on optimizing system performance, reliability, usability, and security.

Notable Achievements:

  Discovered cause of proxy routing problem at customer site and proposed innovative simulation exercise which allowed team to reproduce issue and quickly fix software bug, resulting in company closing $186K deal.

  Resourcefully aligned software and hardware with operational parameters of high-volume tape storage unit to slash data losses by 90% and bolster data throughput by 30%.

  Redesigned cockpit display and controls to drastically decrease pilot error by 80% and lower annual mission deployment costs by 15%.

  Proactively re-wrote data structures in C++ to simplify adaptation to changes in remote sensing instrument configuration by 80%.

  Assembled knowledge base of 600 entries for use by support staff, field staff, and customers which virtually eliminated duplication of effort and reduced support calls from customers and field staff by 20%.

BMC Software, Sunnyvale, CA, 2009 2017

Senior Technical Support Analyst

         Spearheaded comprehensive troubleshooting at O/S, network, and application level for TrueSight (BMC s flagship product for IT Infrastructure and Operations Management).

         Joined forces with development team to seamlessly implement software patches, hotfixes, and diagnostic code, vital to achieving key operational standards and goals.

         Regarded as go-to person for issues related to BPPM core architecture including analytic engine, data warehouse, integration service, CMA Console, and communication pathways.

         Prudently advised customers, partners, and BMC field reps in proper configuration of thresholds and alerts to provide meaningful, relevant, and actionable incidents.

Continued ►

Professional Experience (BMC Software) continued Yyyyyy x. yyyyyy -- Page 2 of 2

         Championed delivery of customized solutions with BMC Professional Services, prepared SLAs and associated reports, and steered flawless integration and communication with 3rd-party monitoring solutions.

         Methodically and swiftly resolved broad-scope data warehouse anomalies encompassing assertion failures, performance problems, and corrupt tables and indexes.

         Devised and implemented Patrol staging and monitoring policies in CMA Console.

         Built deployable Patrol Agent packages including relevant KMs (knowledge modules), and systematically rolled out new KMs from repository to remote agents via CMA Console.

ProactiveNet (acquired by BMC Software), Sunnyvale, CA, 2000 2009

Lead Tech Support Analyst

         Directed, mentored, motivated, and supervised team of six in resolving issues related to network devices, applications, operating systems, and performance management software in mission-critical environments.

         Strategically and efficiently aligned developers, sales team, vendors, and QA department in crisis situations to defend business continuity, protect assets, validate SLA adherence, and ensure financial stability.

         Autonomously delivered crucial 24x7 support during ProactiveNet s start-up phase prior to acquisition by BMC.

         Optimized customer acquisition, retention, and subsequent revenues by consistently and reliably delivering supreme levels of service.

Lahey Computer Systems, Incline Village, NV, 1997 2000

Software Support Engineer

         Applied sharp diagnostic skills toward proficiently supporting Fortran-90 compiler and mixed-language interface in Windows and Linux environments.

         Analyzed, isolated, and debugged compiler failures, rewrote and expanded users, and effectively maintained in-house Unix and Windows systems.

         Conceptualized, designed, and delivered series of highly informative workshops on mixed-language methods.

Additional experience includes roles as:

Ground Software Engineer and Flight Coordinator with NASA, Pasadena, CA

MSEE, University of Southern California, Los Angeles, CA

BS, Engineering, California Institute of Technology (Caltech), Pasadena, CA

BA, Physics, Whitman College, Walla Walla, WA

Applications: Apache/Tomcat, Oracle, Sybase, BMC ProactiveNet Performance Manager (BPPM), SCOM, Netcool, HP Openview, Network Node Manager, Tivoli, Microsoft Office Suite, Micros POS

Platforms: Unix (Solaris, RedHat, CentOS), Windows, Microsoft Cluster

Networking & Protocols: HTTP, TCP/IP Stack, SNMP, UDP, LDAP, Ethernet 802.3, SMTP

Languages: C/C++, Assembly, Basic, Unix shells (C-Shell & Bourne), Perl