Dedicated and accomplished Administrative Professional with over 10+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative operational processes.

Administrative Operations Timeline Management Team Leadership Program Management

Microsoft Office Suite Meeting Deadlines Vendor Management Budget Administration

Travel Coordination Process Improvement Calendar Management Customer Service

  Directed day to day administrative functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Reviewed and addressed inquiries from members of the community in regard to judicial procedures, court appearances, trial dates, outstanding warrants, and fee payment

  Prepared and distributed court documents in addition to updating juvenile arrest records, creating new case files, and archiving closed files

  Coordinated administrative logistics within a public-school district which centered on maintaining staff calendars, scheduling appointments, and coordinating travel logistics

  Developed and distributed meeting agendas, took detailed meeting notes, and played a lead role in managing school budgets which included payroll and purchasing

  Researched updated files related to legal complaints and/or lawsuits in addition to working closely with Attorneys, witnesses, and litigants

  Managed administrative functions within the organization which centered on reviewing family information and determining the eligibility for services

  Played a lead role in processing files for special needs children and identifying appropriate program placement based on individualized needs

  Generated program correspondence such as letter and daily activity reports, provided guidance to families in regard to eligibility, and maintained an expert level knowledge of current program offerings and/or pricing

  Supported members of the administrative staff within the facility which centered on managing calendars, scheduling appointments, and arranging travel

  Reviewed and processed employee payroll, maintained/updated employee files, developed school bulletins, and supervised students both in and out of the classroom as needed

  Acted as the Executive Secretary to the Vice President of Managed Vision Care in addition to several other managers which required managing a complex calendar of events and coordinating travel arrangements (both domestic and international)

  Created correspondence such as labels, contracts, and monthly sales reports along with processing time sheets and utilizing Microsoft Excel to analyze data

  Facilitated administrative and operational functions which included identifying potential job opportunities and providing guidance to active duty soldiers, family members, and retirees

  Interviewed and counseled clients on interviewing, resume writing, job searching, and job assessments along with marketing the program within the community

  Utilized superior communication abilities to maintain rapport with clients along with creating marketing materials such as flyers, brochures, and booklets

  Legal Assistant, Attorney Anson Rego

  Medical Support Assistant, Munson Family Practice Clinic

  Administrative Assistant, Kelly Services

  Collections Service Manager, CRI

  Enrollment Services Specialists, Mount San Jacinto College

  Texas Works Advisor, Texas Department of Human Services

Bachelor of Science, Business

University of Texas at San Antonio, San Antonio, TX