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- xxxxxx Riverside Dr. Apt 112 Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Mortgage Administration Compliance Management (Finance)
Self-assured, dynamic and results-driven professional with more than 30 years providing high-performance customer service, loan and mortgage administration, and wealth management in the banking/financial services industries.
- Received various awards and recognitions for exceptional services between 2001 and 2009.
Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Customer Service Management
Commercial & Industrial Loans Service Administration
Services Portfolio Management
Financial Loss Mitigation
Bankruptcy & Foreclosures
Relationship Management (Clients, Investors, & the Public)
Mortgage & Loan Administration
Mergers & Acquisitions
Due Diligence Management
Payables & Receivables Management
Policies & Regulatory Compliance (IRS, SEC, FHA, VA, FINMA, etc.)
Financial Metrics Management
Responsible for procuring all annual servicer certifixxxxxxtion, verifying annual regular AB and USAP documentation for over 50 servicers, and providing applixxxxxxble deal and loan listings.
Served as business resiliency unit liaison, compiling and maintaining business continuity plans.
Developed and reported on key risk indixxxxxxtors for master servicing, maintaining servicer relationships, including terminations with servicing rights premiums and other resolutions.
Conducted due diligence at servicer sites, editing Servicer Guides, and business units desktop procedures.
Administered all investors special handling requirements, directing all servicers in annual IRS 1099-C reporting.
Coordinated all portfolio transfers that involved repurchases, mergers, acquisitions and third party agent certifixxxxxxtions;
Managed efforts in loss mitigation, approvals of subordinations, partial releases and modifixxxxxxtions.
Responsible for servicing default administration and compliance of Xxxxxx conventional residential first trust deeds from foreclosure referral through sale for maximum loss mitigation, structuring of forbearances and short payoffs, as well as complete review and recommendation of xxxxxxses for foreclosure litigations.
Supervised 9 direct reports in managing foreclosures and collections for all 1st and 2nd trust deeds, major commercial loans, consumer credit and installment loans while reporting on both in-house and loans SBO.
Coordinated receiverships and monitored payables to attorneys and vendors.
Supervised 4 direct reports in managing compliance for all FHA, VA and conventional account referrals for foreclosure proceedings in 13 Western states. Managed monthly referral average at 440, with 18-month total of 7,255.
Formulated and executed new default reporting system to all government and private investors, including FNMA, FHLMC, and state housing authorities.
Managed investor portfolio, HUD and VA reassignments & regional offices, MI companies, and mortgagors.
Supervised 14 direct reports and clerks in servicing accounts nationwide, with focus on Xxxxxx and Texas.
Managed monthly property inspection reports, quality control in ordering, receiving and processing of same.
Eduxxxxxxtion & Credentials
M.F.A., XXXXXX INSTITUTE OF THE ARTS (1983) | B.A., UNIVERSITY OF XXXXXX (1979)
Professional Training & Certifixxxxxxtions
Certifixxxxxxte of Achievement in Secondary Marketing, Mortgage Bankers Association
Real Estate Salesperson s License, Notary Public, State of Xxxxxx
Awards & Recognition
Company Partner designation (2006 2009) Associate of the Month (Sep 2002, Oct 2004, & Dec 2006)
Celebrate Leadership recipient, company vaxxxxxxtion in Puerto Rico (2001)
Fundraiser: Revlon Run/Walk for Women (2008)
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