- 4905 Eau Claire St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am pleased to tender this application to become part of your team in response to a job vacancy posting for the position of ______________________. My resum is attached for your review and consideration.

What I offer is my forthcoming MBA and Master s degree in HR Management with more than more than 14 years providing high-performance project management, account management, membership recruitment, and operations support in the government, accounting service, landxxxxxxaping, business solutions, and learning service sectors. I am currently with Global Mobility Services (GMS) based in Xxxxxx, XXXXXX as its Director for Tax Services. Prior to this, I was with U.S. Lawns as Project Manager, following a tenure at Palmetto GBA, LLC as Project Manager for Operations. For more details, please take a moment to go through my resum .

In leveraging my management competencies in handling accounts and projects, regardless of industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained people-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in maintaining a solid reputation in the markets while fostering a seamless work experience with colleagues in attaining shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. In addition, while I am currently residing in Xxxxxx, XXXXXX, I am more than glad to relocate to another domicile to better serve the company. Should you need further clarification, or would prefer to xxxxxxhedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

KENNETH GAYTEN

Attachment: Resum

- 4905 Eau Claire St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Account Manager ▪ Project Manager ▪ Project Coordinator

Qualifications Profile

    Self-motivated, dynamic, and results-driven professional with more than 14 years providing high-performance project management, account management, membership recruitment, and operations support in the government, Accounting service, landxxxxxxaping, business solutions, and learning service sectors.

-    Proven flexibility and willingness to relocate to a different work site, with fast learning ability to deliver desired outcomes amidst fast-paced work environment

-    Strong passion for delivering outstanding customer service, consistently providing world-class service that create a satisfying customer experience, boosting customer loyalty, and driving business growth.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Multiple Account Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, Government & Suppliers)

    Negotiations & Diplomacy

    Policies & Regulatory Compliance

    Program/ Project Management

Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, FrontPage, & Outlook), MS Visio, MS Project, & MS Site Server

    Image Editing: Adobe Creative Suite

Professional Experience

Global Mobility Services Xxxxxx, XXXXXX

    Provide strategic direction in managing operations that assist company clients in achieving their business objectives through proper audit, tax, advisory, risk assessment, ensuring a company's annual revenues, costs, and investments are reported with accuracy and completeness, and processing state and federal returns for clients.

    Conduct research on U.S. tax code and their implications on clients capitalization and business operations, reconciling tax data on financial statements, and managing complex tax research projects for clients in diverse industries.

    Manage and train managers/staff on projects, assessing performance through periodic reviews and informal feedback.

U.S. Lawns Xxxxxx, XXXXXX

    Directed personnel, training and labor relations activities, serving as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.

    Processed applicants and recruited 30 applicants per quarter, increasing employee base by 125% to meet changing staffing needs, conducting new employee orientation to develop positive work attitude for more than 75 personnel.

Palmetto GBA, LLC Xxxxxx, XXXXXX

    Oversaw operations efficiencies that enabled growth in a client base of about 400,000 beneficiaries for a 4.5-year contract with annual revenues averaging about $1.8M, developing new business for the CMS J1 AB MAC contract to provide services in CA, NV, HI and three U.S. territories.

    Developed job specifications for around 750 full-time jobs, ensuring state health plans complied with federal and state Medicare and Medicaid regulations, insurance regulations, regulatory requirements for business entities and state contract requirements for offices in Xxxxxx, Florida, Georgia, Ohio and Illinois.

    Organized and maintained records of Medicare and Medicaid contracts, amendments, compliance measures and improvements, process documentation, and an image-based paperless system that lead to 99% accuracy rate.

    Developed policies and procedures to comply with state law, federal law and state contract requirements in North and XXXXXX, VA, and WV.

    Managed activities that resulted in significant savings for Medicare in the amount of over $13M.

    Oversaw identification and remediation of billing errors, abuse and fraud programs at the health plan level, serving as the primary local contact for BEAF reports and liaison with the Corporate Special Investigations Unit (SIU).

- 4905 Eau Claire St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Wise Young Minds, LLC Xxxxxx, XXXXXX

    Provided business counsel to the Board for setting strategic directions, authoring HR manual covering dixxxxxxiplinary procedures, code of conduct, FMLA policy and benefits administration standards.

    Introduced the company s first formal employee performance review program, creating a flexible and well-received tool that was later adopted company-wide for the FY 2008-2009 in boosting employee morale and productivity.

Social Security Administration Camden, XXXXXX

    Managed agency operations in providing Medicare and member services, enrolling more than 3,000 members in the Medicare Advantage for 2005, 2006 and 2007.

    Increased membership enrollment by 73%, building effective relationships with key government agencies and officials with decision-making impact on assisting Medicare and Medicaid recipients with Extra Help programs.

    Performed more than 200 orientation workshops in 3 counties and several surrounding communities.

    Developed and executed presentations in meetings with public officials and community (e.g., Links, neighborhood committees, and local agencies).

    Led and managed work groups/teams in evaluating effectiveness of membership programs for 3 fixxxxxxal years, serving as evaluator and advisor to management that resulted in the office being selected as best Branch Office 2004 and 2005.

    Monitored routine day-to-day operations, planning and executing detailed operations analysis aimed at determining extent of compliance with regulations and laws needed to meet accuracy rate above 90%.

    Ensured implementation of corrective actions directed by the State Agency on deficiencies identified through Medicaid quality control, state reviews, and audits from authorized agencies, developing and implementing xxxxxxhedules and methods to facilitate implementation and reduce errors from 70% to 57%.

    Monitored performance of the State Medicaid or XXXXXXHIP program to ensure compliance with the stipulations of Title XIX, Title XXI, and all Federal regulations, overseeing reductions in processing errors by 20%.

Education & Credentials

    UNIVERSITY OF XXXXXX CONTINUED EDUCATION

PMI (Certification exam date 2017)

    WEBSTER UNIVERSITY Xxxxxx, XXXXXX

M.B.A, (2005)

Master of Human Resource Management (2005)

    ALLEN UNIVERSITY Xxxxxx, XXXXXX

B.S. Mathematics (w/Honors), May 1999

Professional Training & Certifications

    Project Manager Certification (attending classes) completion October 2016

    Xxxxxx Restricted Use Pesticide Certificate

    Right of Way & Weed Control Certified