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Profile
Offer broad business experience in areas ranging from customer service, sales support and contract negotiations to office administration, accounting/finance, cost controls, and performance analysis
Effective communication, consultation, presentation, and interpersonal relation skills; adept in identifying customer needs and delivering optimal solutions
Proficiently plan, coordinate and manage workflow/projects to maximize productivity , efficiency and use of time and resources in achieving deadlines and goals
Self-motivated; equally effective in independent and collaborative teamwork roles
Solid MS Word and Excel skills, with experience in data entry, wordprocessing and spreadsheets; able to rapidly learn new systems, software and applications
Professional Background
Owner, Sylvia Enterprises LLC; 2010-Present
Co-own and manage property leasing facility space to local hospital
Proficiently manage accounting and financial operations
Persuasively steer contract negotiations to maintain competitive edge while maximizing bottom-line profits; maintain productive tenant relationships
Customer Relations Representative, Lanier World Wide; 1996-2001
Contributed strong leadership skills toward collaborating in planning and coordinating installation of office equipment as well as providing supporting employee training
Assisted in conducting productivity studies instrumental to evaluating, defining and meeting client needs as well as analyzing expenditures in order to ensure optimal allocation of financial resources
Consistently provided quality customer care in consulting on needs, presenting customized solutions and resolving issues; played solid role in building loyalty and driving sales by ensuring customer satisfaction
Concurrently managed administrative functions ranging from client correspondence and Excel spreadsheet production to presentations development and sales support
Education
BS in Metropolitan Studies-Business Administration w/minor in Public Policy; 1996
Ramapo College-Mahwah, NJ
Community Leadership
Member, Special Education Parent Committee for River Vale, NJ; 2014-Present
Assist parents of children with special needs; includes coordinating programming, speakers and resources for the community
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