Certified Nursing Assistant, with in-depth relevant experience, seeking a challenging

Medical Secretary, Medical Scheduler, Data Entry Specialist or Call Center Specialist assignment

  Holder of Nursing Assistant, Unit Health Coordinator and Acute Care Skills for Nursing Assistant Certifications

  Nearly ten years of professional career background; comprehensive responsibilities have included providing exceptional customer support and service, managing both internal as well as external inquiries and requests for assistance, and serving as contributing member of organizational teams

  Successfully employed exceptional capabilities in compiling crucial data and uploading into organizational computer systems; regularly utilize multiple hardware/software while meeting assignment responsibilities and continually demonstrate outstanding abilities in managing array of A/P and A/R activities, handling account activities and overseeing scheduling

  In hospital setting expertly assured that all equipment/products/medications were maintained at appropriate levels, particularly in surgery areas; diligently managed inventories, assured achievement of highest standards of cleanliness of equipment and environment, and consistently provided crucial patient care and support

  Have developed particular strengths in providing empathetic support for patients as well as families, continually assuring that all organizational processes/procedures were met to ensure that patients received appropriate care; during service as Health Unit Coordinator for maternity ward, oversaw all aspects of unit functions concerning responding to patients needs, completing all needed documentation and uploading all medical information into organizational system

  Strong community involvement and support; have served in Volunteer role at three area hospitals

Medical Receptionist ~ Anesthesia Support Specialist ~ Customer Support/Service ~ Oral/Written Communication ~ Multi-Tasking ~ Multi-Phone System Management ~ Charting/Recordkeeping ~ Patient/Family Interaction ~ Medical Procedures ~ Medical Terminology ~ Computer Systems/Software ~ Data Entry ~ Time/Management Strengths ~ Detail Orientation ~ Discretion/Confidentiality Maintenance

Alorica, Durant, OK 2016 Present

Customer Service Representative

       Effectively manage incoming telephone activities, cancel coverage on credit cards, submit refund requests and perform data entry; also continually support agents with additional assistance, manage supervisor calls, process reports, monitor calls regarding disposition correction/quality and regularly contribute to focus group activities in support of workplace improvement.

Williams & Associates, Bloomington, MN 2016 2016

Data Entry Specialist

       For this trucking company factoring organization, hired as permanent employee following successful tenure in temporary contractor position; responsibilities included sorting/entering freight bills and confirming accuracy, paying invoices, sending checks to trucking companies, managing credit and resolving issues; also processed reports.

Valley Staffing, Hastings, MN 2015 2016

Contract Employee

       Fulfilled array of varied assignments for this temporary staffing agency.

Work History continued on Page Two ..

Work History continued from Page One ..

Country Inn & Suites, Rochester, MN 2014

Breakfast Attendant

       Prepared various breakfast offerings, set-up serving and dining areas and continually ensured that all supply/product inventories levels were appropriate for assignment; following breakfast service, conscientiously cleaned entire area and assured availability of all stock/products.

Abbott Northwestern Hospital, Minneapolis, MN 2009 2013

Anesthesia Support Technician (2009-2013)

       In this assignment held comprehensive responsibilities for cleaning/stocking gas machinery and back cart for Operating Room; also verified availability of Operating Room supplies/medications/gases.

       Skillfully provided needed supplies during procedures, checked oxygen tanks/defibrillators, cleaned scopes and assisted with transfer of patients.

Health Unit Coordinator (2011)

       In this concurrent role, provided outstanding support and assistance in the maternity ward; checked on patients to ensure well-being, prepared all needed medical charts and entered into electronic system, handled nursing station calls, input birth certificate information into state system and scheduled maternity ward appointments.

       Also called other medical facilities as needed, assured waiting rooms were maintained in a clean and orderly manner, and performed other supportive duties as requested.

Second Harvest Heartland, St. Paul, MN 2009

Donor Relations Representative

       Designed/maintained donor databases, prepared needed materials for charitable events, i.e. fundraising envelopes, bid sheets, gift bags, input monetary donation information, authored/disseminated Thank You correspondence to donors and archived all documentation.

Top Temporary Inc., Roseville, MN 2007 2009

Independent Contractor

       Skillfully performed array of clerical and data entry tasks during multiple assignments; recognition of competence during assignment with Second Harvest Heartland resulted in being hired as permanent employee.

Century College, White Bear Lake, MN

Health Unit Coordinator Certification, 2011

Acute Care Skills for the Nursing Assistant Certification, 2005

Smile Nursing Care Inc., Smile International Learning Center, Brooklyn Park, MN

Nursing Assistant Certification, 2004

Abbott Northwestern Hospital, Minneapolis, MN

Pre-op area

St. John s Hospital, Maplewood, MN

Registration

Mayo Clinic, Methodist Campus, Rochester, MN

Guest Services