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Yyyyyy x. yyyyyy

- 650 Christina Dr Apt 104 Ÿ Royal Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Management

Qualifications Profile


    Self-assured, dynamic, and results-driven solutions provider & management professional with more than 19 years providing high-performance IT operations management, systems architecting and administration, and full-cycle project management in the government and healthcare sectors.

-    Proven exceptional passion for delivering outstanding client/user service that maximize advantages of IT systems in providing process efficiencies in highly demanding business functions.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solution in addressing challenges and issues in user/customer service, automation needs, & process improvement.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Business Operations Management

    Strategic IT Roadmap Planning & Execution

    Technical Service Administration

    Data/Network Center Management

    Disaster Recovery Administration

    Process/Workxxxxxxow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Management

    Systems Development & Prototyping

    Systems Install & Divestment

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

    Team Supervision & Motivation

    Computing Resource Management

    Compliance Management


    Apps: Kronos, Optimus EMR, McKesson Pharmacy System, Welligent, Trauma One, Help Star, & CMS

    OS: Unix, MS Windows-XP/8, MS Windows Server 2003-2012 , & Citrix,

    Admin Tools: Virtual PC, VMWare, Active Directory, SecureNetTerm, Desktop Authority, Citrix, Backup Exec, Skybot & Automate

    Server Tools: MS Exchange Server, Windows Server 2003 2012, Achieve Server, & VMWare Server

    Remote Access Tools: VNC, Zen Works, NetMeeting, Telnet, Desktop Authority, Script Logic,

    Network: VPN, & Telnet

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), & Adobe Acrobat

    Multimedia Editing: Adobe Creative Suite (Photoshop)

    Web Development: Dreamweaver

    PM Tools: MS Project


Professional Experience


Health Care District of Xxxxxx County, XXXXXX

Systems Analyst II Oct 2011 Present

Ÿ Serve as Team Lead in implementing and outsourcing the new Finance, HR and Payroll Systems, gathering business and network requirements, and coordinating meetings between the vendor and IT department to gather all configuration changes needed prior the go-live date.

Ÿ Plan and schedule installation and training of the new application client for all end-users.

Systems Implemented or Improved/Migrated To Date:

Kronos Workforce Central Timekeeping

Ÿ Implemented several Kronos modules (Time of Request, Mobile Apps and Time Card Delegation) and upgrades.

Health Management System (MedHost) - Hospital

Ÿ Oversaw outsourcing of the MedHost application for Lakeside Medical Hospital, assisting in contract negotiations for the outsourcing of HMS with MEDHOST Inc.

Ÿ Implemented CPOE, HER, and HMS systems, automating the processing of HMS monthly and daily reports using Robot and Skybot Scheduler.

Optimus / EMR Long Termed Care System

Ÿ Led the implementation of the Optimus/EMR system for the Healey Center Long Termed Care facility.

Ÿ Hired and trained support analysts to maintain, develop, and administer the Optimus/EMR system.

McKesson Pharmacy System

Ÿ Served as Technical lead in implementing the system, performing data extraction from the Pharmacy Woper System for conversion to the McKesson pharmacy system.

SSRS Reporting Tool

Ÿ Led the redesign, migration, and consolidation of 200+ plus reports from InfoMaker (PowerBuilder reporting tool) to SSRS reporting tool for the Manage Care Department.




Yyyyyy x. yyyyyy

- 650 Christina Dr Apt 104 Ÿ Royal Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Help Desk System

Ÿ Implemented Skybot to automate all manual jobs transferring bank files to and from the bank for the Organization, using SFTP to route the files to several UNIX and Windows servers.

Ÿ Implemented Automate to merge and split MS Excel and text files and extract reports from Databases for sending to both internal and external customers.

Help Desk Supervisor Oct 2010 Oct 2011

Ÿ Hired, trained, and supervised, Help Desk Coordinators for Health Care District, authoring and executing Help Desk Policies and training guide, implementing Help Star Application for managing the break/fix tasks.

Ÿ Participated in developing and implementing a Disaster Recovery (DR) System, co-authoring and executing new procedures in administering the remote DR site for the Finance Plus System.

Information System Specialist II Oct 2016 Jan 2010

Ÿ Provided technical and administrative support for highly specialized systems (E-Finance/Employee Access Center, Kronos Workforce Central, LaserFiche, and E-Freedom, Standard Register (Check Printing Application) and E-Freedom (Financial Claims data, MEDHOST Health Care System).

Ÿ Maintained all security and user group access to database both for PHI and bases access to all systems.

Ÿ Managed all level one and two disaster recovery procedures for all systems.

Help Desk Coordinator Jun 2004 Oct 2006

Ÿ Monitored the Help Desk ACD phone system, developing and ensuring compliance with all standards, documentation, policies and procedures.

Ÿ Standardized the workxxxxxxow process for documenting and reporting all system problems that enabled statistical profiling and reporting to the Operations Manager and trained end-users as needed.

Ÿ Analyzed Help desk performance to improve process efficiencies in delivering required response times.

Ÿ Assisted the MS Systems Engineer in managing domain user accounts including adding terminating, and modifying network access.


Office of Judge of Compensation Claims, XXXXXX

Systems Analyst Oct 2001 Jun 2004

Fourth District Court of Appeal, XXXXXX

Sr. User Support Analyst Nov 1997 Apr 2001


Education & Credentials


Ÿ B.S. in Computer Science & Business Administration


Ÿ A.A. in Fashion Designing, Minor: Business Law



Professional Training & Certifications

Ÿ Kronos Administration -Xxxxxx, XXXXXX (2012)

Ÿ Introduction to SQL & SSRS Reporting - Xxxxxx, XXXXXX (2011)

Ÿ Certificate in Novell Administration - Xxxxxx, XXXXXX (1996)




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