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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include 5 years of experience as a providing passenger services for major airlines. I have applied my skills and knowledge toward resolving inquiries, promoting company services and enhancing overall customer service. To complement this background, I possess strong leadership and organizational skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Profile of Qualifications
5 years of experience providing excellent service and completing tasks within the airline industry.
Strong communication, leadership and organization skills, key to enhancing overall customer experience.
Completed extensive Passenger Service upper level coursework.
Strong analytic problem-solving skills with a proven track record of meeting time lines and exceeding expectations.
Key Areas of Expertise
Customer Service Organizational Management |
Leadership Interpersonal Communication |
Quality Assurance Problem Solving
|
Professional Synopsis
Swissport, Dominican 2011-2016
Passenger Agent
Utilized strong communication skills to interact with customers; responsible for resolving inquiries, providing customer service and reviewing travel documentation.
Demonstrated excellent organizational abilities; coordinated flights for multiple airlines, including AirCanada, AirTransat and Sunwing.
Maintained quality control throughout plane weight/balance, crew documentation and dispatching work orders.
Exemplified top notch leadership abilities.
Enhanced overall customer experience.
Collaborated extensively with team members; ensured on time airline departures.
Generated daily sales reports; relayed pertinent information to appropriate parties.
Utilized Saber system to complete daily tasks.
Completed extensive Net-tracer training.
Education & Professional Development
Coursework Completed, University Technology of Santiago Dominican Republic; 2000-2015
Relevant Courses Completed: Passenger Services (80 Hours), Sabre System (80 Hours), Baggage Agent (32 Hours), Sales Agent (16 Hours) and Dangerous Goods (12 Hours).
Two Year English Course Certificate; 2000-2002
Diploma, Escuela Basica de Montellano-Puerto Plata Domincan Republic; 2007
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