Dedicated Professional eager to leverage 15 years of inbound/outbound call center experience,

as well as strong customer service skills, to a progressive opportunity

in the banking, automobile finance or health industry.

• Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
• Dynamic interpersonal communication skills, critical to cultivating positive client relationships, educating customers on services and resolving daily inquiries.
• In depth experience performing critical data entry, account maintenance and payment collection.

CVS Specialty Health, Chandler, AZ 2015-Present

Call Center Representative

• Provide thorough inquiry resolution for 60+ incoming calls daily.
• Ensure accuracy and efficiency throughout prescription orders/refills for patients suffering from various ailments including MS and HIV.

Consumer Cellular, Tempe, AZ 2014-2015

Inbound Call Center Representative

• Demonstrated strong interpersonal communication skills throughout daily customer interactions and inquiry resolution regarding multiple wireless services.
• Aided customers with registration, transferring, service selection and payment processing.
• Continually achieved and surpassed existing sales goals.
• Recognized for top notch customer service skills.

Wells Fargo Bank, Phoenix, AZ 2014

Student Loan Division Inbound Call Center Representative

• Fulfilled key role within call center, with associated duties including loan/application processing and updating account information.
• Leveraged strong product and service knowledge to successfully make credit recommendations to customers.
• Maintained accuracy throughout all documentation by conducting in depth reviews.
• Repeatedly obtained high level customer satisfaction scores.

J.P. Morgan Chase, Arlington, TX and Tempe AZ 2012-2014

Auto Loan/Lease Division Inbound Call Center Representative; Telephone Banker

• Utilized industry knowledge to provide information regarding titles, payments, bank accounts and leasing in an inbound call center environment.
• Exceeded goals throughout telephone banking and auto loan operations.
• Contributed to fraud verification and filing.

AAA Auto Club, Irving, TX 2010-2012

Inbound Call Center Representative

• Implemented effective sales strategies throughout inbound calls, leading to increased revenue.
• Collected vital payments and provided answers to customer inquiries.
• Hand selected as one of ten employees, from group of 300+, to complete extensive, multi-state training focusing on registration, fees and forms.

United Health Markets, North Richland, TX 2007-2009

Call Center Representative

• Developed innovative, needs based solutions to determine best benefit match for self-employed and small business customers.
• Educated customers on service details, collected payments and provided recommendations.

Coast Aluminum, Hayward, CA 2000-2005

Credit Manger

• Demonstrated strong leadership skills while supervising 4 direct reports across 3 divisions, as well as $5-6M in sales monthly.
• Optimized invoicing operations, leading to reduced number of collections of 90+ days or older.

Completed Computer Training Courses