Results-driven, engaging and career-motivated professional with over 10 years of diverse, valued experience. Focused team player with a warm demeanor and ability to calmly excel in fast-paced working environments. Also thrive as an independent achiever. Call upon leadership acumen to foster lasting, trust-based working relationships with peer colleagues and other stakeholders. Leverage business savvy to devise cost-effective measures to help garner company savings and bolster levels of overall success. Able to juggle multiple project efforts concurrently with adherence to both budgetary standards and deadlines. Driven to adapt to flexible work conditions and use transferable written and verbal skills that translate well to numerous professional settings.

Recruitment & Screening | Personnel Relations | HR Audits| Expense Reporting | Office Management

Benefits Administration | FMLA & Unpaid Leave | Customer Service | Decision Making | Compliance

Collaborative Problem Solving | Organization | Time Management | Confidentiality Adherence

Spanish Fluency | Microsoft Office | Concur | Ultipro | Taleo | Equifax | Paychex

CHEDDAR S SCRATCH KITCHEN

Human Resources Coordinator/Administrative Assistant (2015 Present)

         Uphold expertise in legal requirements as they pertain to HR operations

         Introduce recruitment plans that align with corporate and departmental needs

         Work in conjunction with the talent acquisition team to recognize and reach out to qualified candidates

         Process and file all employee performance appraisals and records upon receipt

         Respond to employee benefit inquiries, leave of absence requests and accommodation letters

         Upkeep benefits plan participation records, including trainings on insurance and 401K plans

         Swiftly reply to and process medical child support notices

         Keep a careful log of vacation and personal time for over 95 staff members

         Make certain that policies, procedures and reporting processes are compliant at all times

         Lead personnel relations investigations, both remotely and onsite

         Train and guide managerial staff on HR investigation best practices; ensure that company policies and documentation protocols are adhered to during all phases of processing

         Drive overall compliance with state and federal regulations posters within all 96 restaurant locations

         Track all E-Verify compliance cases to determine each is handled in timely, comprehensive fashion

         Back up Executive Administrative Assistants, Front Desk Receptionists and the Mail Room Clerk

         Also complete crucial tasks related to special projects as assigned

Front Desk Receptionist (2012 2015)

         Replied to and screened calls using a multi-line phone system to distribute inquiries to the correct individual or department to allow for more detailed response

         Fielded all guest concerns by recording their contact information and sentiments to ensure each inquiry was handled with the utmost in care and timeliness

         Achieved optimal resolution of all noted issues by working collaboratively with Field Managers to troubleshoot each situation

         Ensured that the front reception area stayed organized and clutter-free; also updated the company directory with fresh content as needed

         Welcomed all guest with both warmth and professionalism; offered refreshments to each and kept all personnel facility-wide notified of new arrivals

         Helped book meeting rooms, including set-up, clean-up and catering order functions

Front Desk Receptionist (Continued)

         Checked and logged all daily emails and forwarded each to the right departments for further review and follow-up action

         Developed and dispensed daily guest letters including complimentary certificates for available services

         Provided backup duties for the Mail Room Clerk by signing for incoming deliveries, disbursing daily mail, tidying the break room and processing all outgoing items with strong attention to detail

         Played a key role in the completion of team-driven projects as assigned

ROBBINS BROTHERS

Ambassador of First Impressions (2008 2012)

         Directed a wide variety of daily functions including customer relations, traffic monitoring, quality assurance leadership and merchandising efforts

         Drove the delivery of first-class service in order to grow and expand customer base, including referrals

         Served in a Wedding Consultant role to schedule clients engagement proposals and suggest top-notch wedding vendors

         Worked collectively with the Area Director to complete expense reports, schedule meetings and fulfill additional assigned projects

TELVISTA INC.

Customer Service Representative (2007 2008)

         Fostered a client-centric, service-driven environment that maximized customer satisfaction and retention

         Fielded phone calls from multiple phone lines with precision and ease

         Delivered account information to customers, troubleshot concerns and escalated higher-level calls to the appropriate departments for follow-up

         Earned an award for being the most called and for always providing the correct information to callers

PAPPADEUX SEAFOOD KITCHEN

Host & To-Go Server (2005 2007)

         Effectively deliver effective, efficient service to customers; duties included escorting clients to their tables, scheduling reservation, packing items for pickup orders and processing patron payments

         Named Best Host of the Month and recognized with an award for always maintaining a positive demeanor

Courses, Richland Community College, 2014-Present

Associate of Science, North Lake Community College, 2014

Courses, El Centro Community College

Partners in Leadership Focus Recognition, WOW Experience! Awarded by CEO Ian Baines

Partners in Leadership Focus Recognition, Step Up! Awarded by EVP of HR Lynne Bartusek