Yyyyyy x. yyyyyy

Eager to contribute academic background and extensive customer service experience toward supporting a dynamic organization in optimizing bottom-line performance.

Customer Satisfaction ~ Operations ~ Sales ~ Budgeting & Cost Control

Staffing / Hiring ~ Training ~ Team-Building & Leadership ~ Relationship-Building

         Proven capabilities in developing immediate rapport with the general public and cultivate excellent customer relationships to consistently ensure satisfaction.

         Recognized as a team player with well-honed decision-making abilities.

• Solid experience in driving human resources functional areas spanning recruitment, hiring, training, coaching, scheduling, performance management and regulatory compliance.

         Adept at fostering and maintaining a respectful and cohesive workplace climate essential to maximizing staff morale, satisfaction and retention.

• Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
• Demonstrated success in conflict resolution, client relations, staff motivation, sales, and expense control.

         Proactively evaluate existing processes, systems and procedures to uncover areas of weakness, and swiftly implement solutions and controls that streamline and enhance operations.

United Airlines, Inc., 2013 to Present

Flight Attendant

         Apply dynamic communication, interpersonal, and organizational skills toward anticipating and swiftly responding to customer needs onboard aircraft.

         Greet passengers, verify tickets, and demonstrate use of oxygen masks, seat belts and life jackets.

         Efficiently handle high-stress situations and consistently enforce and ensure the comfort, safety, and security of all passengers and crew.

The Ritz-Carlton Hotel Company, 2012 to 2013

Server

         Contributed to driving revenue growth by initiating strong relationships with guests and providing first-rate service and attention.

         Promoted specials, took orders, delivered meals and drinks, and collected payments.

         Appreciated by management for considerable efficiency and a collaborative work ethic.

Bloomingdales 59^th and Lex Caf , 2011 to 2012

Server

         Provided quality service to customers throughout complete dining experience with a steady emphasis on ensuring 100% satisfaction, essential to maximizing repeat business and word-of-mouth marketing success.

Continued

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience continued

Flamma Brazilian Steakhouse, 2010 to 2011

Server

         Contributed to restaurant efficiency by promptly greeting and seating guests, promoting specials, presenting menus, taking orders, delivering meals and drinks, and processing payments.

         Prepared tables for meals by setting up items such as linens, silverware, and glassware.

Asta Parking, 2008 to 2010

Valet Parking Supervisor

         Spearheaded full-scope valet parking operations including hiring and training personnel, devising work schedules, and responding to customer complaints.

         Ensured staffing aligned with customer volume while maintaining compliance with labor budget.

         Performed regular maintenance inspections to determine equipment and supplies required for optimum operations.

Porcao Brazilian Steak House, 2007

Server

         Displayed steadfast courtesy in greeting patrons, taking food and drink orders, and delivering a top-notch dining experience.

         Monitored assigned section of dining room to ensure an exceptional experience for all guests.

JRP Group / X.O.T. Shoes, 2003 to 2007

Store Manager

         Orchestrated the complete spectrum of daily store operations encompassing customer service, staffing, employee scheduling, payroll approval, and adherence to store standards for visually-powerful merchandise presentation.

         Recruited, interviewed, selected, trained, supervised and directed sales associates and managers.

         Analyzed store-level reports to identify and combat deficiencies, vital to achieving or exceeding goals for productivity and profitability.

         Applied sharp attention to accuracy toward controlling and ordering inventory according to customer demand and sales trends.

Bachelor of Arts, Management & Leadership Minor in Marketing, anticipated May 2016

Florida Atlantic University, Boca Raton, FL

Associate of Business in Marketing Management

Broward College

Portuguese, Spanish, English

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT JOB TITLE/POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to substantial experience in the hospitality industry, I bring to you outstanding talents in team-building and leadership, strong capabilities in sales and marketing, and excellent skills in staffing, hiring, training, promoting cultural diversity, and delivering unparalleled customer service. I am also completing my studies for a Bachelor of Arts in Management and Marketing from Florida Atlantic University. Additionally, I offer exceptional budgeting, planning, and employee relations skills which are paramount as a (INSERT JOB TITLE/POSITION).

As a proactive contributor to your organization, I will prove to be a highly motivated professional committed to supporting you in achieving your business goals through exemplary ingenuity, resourcefulness, and initiative. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy