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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx


Job Title:



Job Announcement Number:



Core Competencies

Certified Project Management Professional, Administration, Operations Management, Academic/Corporate/Government Sector Experience, Problem Resolution, Deadline Attainment, Process/Procedure Improvement, Best Practices, Personnel Training, Employee Supervision, Help Desk Support, Budgets, Office of Enterprise Application Development (OEAD) Division, Information Technology Infrastructure and Operations (ITIO), Office of the Chief Information Officer (OCIO), U.S. Department of Health and Human Services (DHHS), Human Resource Enterprise Systems Management (HRESM), Financial Enterprise Systems Management (FESM), Office of Financial Systems Policy and Oversight (FSPO), Financial Business Intelligence System (FBIS), Division of Enterprise Systems Operations Management (DESOM), NASA Foreign National Management System (NFNMS), NASA s Office of Security and Policy (OSP)



Professional Experience


October 2014 - Present

Business Intelligence Inc.

Fairfax, VA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Executive Assistant


Provide outstanding executive support for the Executive Director, Office of Enterprise Application Development (OEAD) Division, and the Interim Executive Director, Information Technology Infrastructure and Operations (ITIO) Division, which are part of the Office of the Chief Information Officer (OCIO) function of the U.S. Department of Health and Human Services (DHHS). Effectively serve as first-point-of-communication contact for OEAD and provide timely and accurate interface with OCIO and senior leadership. Provide time-management efficiencies for Director by reviewing and routing correspondence, collecting/assessing information and initiating telephone calls; also assure Director is aware of appointments/schedules and assist with delivery of high-level actions.

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Set travel arrangements, assure proper reimbursements of expenses, manage all logistical aspects of conferences and meetings, and assure production and availability of crucial workflow diagrams, presentations and organizational charts. Developed and maintain database as well as documents and other electronic information, and strongly support Program Management Review (PMR) meetings by selecting projects for discussion/review, author array of reports and support actions of OEAD Executive Director and Executive Officer.



October 2010 October 2014

Business Intelligence Inc.

Fairfax, VA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Project Manager / Program Analyst


Prior to 2014, when organization was comprised of two divisions, Human Resource Enterprise Systems Management (HRESM) and Financial Enterprise Systems Management (FESM), analyzed new initiatives and utilized qualitative/quantitative business tools to develop scope of project, resource requirements, risk identification and major milestones to measure regular project status/goal attainment. Skillfully drafted Enterprise Project Life Cycle (EPLC) documents and developed project schedules and communication plans. Also designed/developed relevant presentations, spreadsheets, pivot tables, Help Desk scripts, frequently-asked-questions (FAQs) and various other technical documents/reports/forms. Successfully utilized various information-gathering techniques, including interviewing involved personnel, authored proposals and developed recommendations for system owners that addressed upgrading or decommissioning of application systems.


Continually provided above-referenced support for Office of Financial Systems Policy and Oversight (FSPO) and the Financial Business Intelligence System (FBIS) with the Office of Finance.


Additionally, as Program Analyst, was responsible for on-/off-boarding contract worker staff personnel, in conjunction with the Office of Security and Strategic Information (OSSI); recorded and disseminated notes as well as any surfaced action items from high-level meetings, and successfully designed the logo used by the Division of Enterprise Systems Operations Management (DESOM).



August 2006 October 2010

National Center for Crisis and Continuity Coordination (NC4)

Arlington, VA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Client Services Manager

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Expertly served as Onsite System Analyst for NASA Foreign National Management System (NFNMS) at NASA s Office of Security and Policy (OSP); was considered to be Subject Matter Expert (SME) for agency-wide Foreign Visitor & Assignments policy. Provided collaborative interface with multiple stakeholders including Program Management, Export Control, Counterterrorism and International Visit Coordinators (IVCs) with a focus on expediting various requests through approval process. Was responsible for assessing requests and developing approval/denial recommendations based on policies, application packages and relevant documents; also provided input for important meetings involving NASA Senior Leadership and Center Directors and was often called on to deliver presentations at NASA and NC4 meetings/conferences/working groups.


Authored array of needed documents and drafted quarterly/annual reports for Contracting Officer s Technical Representative (COTR). Early in assignment was successful in streamlining approval process; recommended 600 hours of contractual software/project changes and revised 150-page system manual to include backlog of system changes. Ensured that notifications of any planned downtime, important dates/events and Department of State policy changes were included in system banner. Worked with stakeholders to learn project requirements, solicit input and gain approval; successfully planned/initiated/implemented projects and received very favorable Net Promoter and Customer Satisfaction Survey results for contributions.



March 2004 - August 2006

Carnegie Mellon University (CMU)

Software Engineering Institute (SEI)

Pittsburgh, PA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Washington Operations Manager


Effectively managed daily operations and activities, in alignment with budgetary parameters, for Washington, D.C. Branch Office; was responsible for hiring provisional staff personnel and overseeing work performance of individuals engaged in fulfilling Information Technology, Education & Training, Administration and Reception activities. As Project Manager supervised new construction, maintenance, repairs and new equipment installation; also monitored contractor performance, inspected completed work and developed recommendations regarding progress payment or termination against contract.


Regularly interfaced with Headquarters personnel to establish policies/procedures and adjust agency policies to meet needs of Arlington, Virginia, facility. Directed contractor conferences and reviewed requests for quotes, proposals for new service and maintenance contracts; authored Operations Manual for Branch Officer that was later adopted by entire organization.

May 2000 March 2004

Carnegie Mellon University (CMU)

Software Engineering Institute (SEI)

Pittsburgh, PA

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Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Project Coordinator


In this assignment employed array of Project Management Information System (PMIS) tools to track customer deliverables and ensure achievement of contractually-identified requirements in support of revenue growth and business development. Diligently monitored project status to assure implementation of deliverables and developed/maintained repository for organizational assets including templates, project plans, change requests and various historical data. Authored white papers/reports/technical guidance that reflected views of management and was responsible for online collaborative workspace and marketing website.


Assisted account executives/technical staff personnel with organizing international/domestic travel and meeting logistics, gaining security clearances, managing appointment/schedule calendars and developing any needed correspondence or other word processing. Coordinated monthly Program Management Reviews that included preparing/shipping meeting materials, securing meeting venue and arranging for attendance by remote staff as well as all needed catering involvements, and assuring A/V equipment availability. On quarterly basis, traveled to Pittsburgh to assure proper support for meeting logistics, capture actions, report on current status of deliverables and update master schedule.



April 1999 May 2000

Carnegie Mellon University (CMU)

Software Engineering Institute (SEI)

Pittsburgh, PA

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A




In initial assignment with organization provided gracious welcome for visitors/guests at SEI Arlington office as well as strong administrative and Help Desk support for other staff. As Meeting and Training Room Coordinator, successfully organized scheduling, room configuration, any needed catering activities, A/V equipment availability and other needed event support.


Also provided Tier One Help Desk assistance for Information Technology (IT) issues at Washington Office and continually researched/resolved issues and worked with IT personnel in Pittsburgh to escalate as necessary. Skillfully diagnosed/remediated any office or A/V equipment issues, requesting additional service support as needed, utilized Oracle Grants Management tool to process expense reports and purchase requests in alignment with the established budget, received/disseminated incoming mail and coordinated overnight interoffice mail delivery to Pittsburgh office.


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Education / Certification


University of the District of Columbia, Washington, DC

Associates Degree, Business Technology, 2009


Semester/Credit Hours: N/A


Project Management Institute (PMI)

Project Management Professional (PMP) Certification, 2009




Professional Development / Training


Concepts and Applications of Information Technology UMUC, 2014

Introduction to Research UMUC, 2013

Calculus for Business Social & Life Sciences UDC, 2010

Quantitative Business Techniques UDC, 2009

Project Management Boot Camp Global Knowledge, 2008

Making the Transition from Staff Member to Supervisor - AMA, 2004

Assertiveness Training for Women in Business AMA, 2003

Managing Multiple Projects, Objectives & Deadlines Skillpath, 2002

7 Habits of Highly Effective People - Franklin Covey, 2001

Microsoft Office Training - Micro Center: January, 2000




Awards / Commendations


Certificate of Appreciation in Support of the Pay Compare Project HHS, 2014

HSPD-12 Badge Implementation Team Award NASA, 2010

Nominated for Angel Jordan Team Award for Contribution SEI, 2004

Nominated for Angel Jordan Team Award for Contribution SEI, 2002




Professional Affiliations


Toastmasters International, 2009

Project Management Institute, 2008


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