Dynamic and driven Human Resources Professional with 15 years of progressively responsible experience focused on exceptional customer service delivery and strong program expertise. Able to source, place, integrate and develop top talent. Uses sound interpersonal communication skills to recruit, interview, hire, train and mentor personnel. Calls upon adaptability and resourcefulness to handle tasks and situations with a team mindset and sound judgment. Experienced in working within multi-shift, multi-site and multi- state environments. Hands-on problem solver who served as an effective change management and conflict resolution expert. Adept as it pertains to handling ambiguity and shifting priorities. Seeking a full-time HR role that will allow for continued career progression and professional growth; targeting Generalist, Representative and Specialist roles.

ADP/Kronos | Applicant Tracking and Reporting | Behavioral Interviewing | Benefit Administration | Change Management

Claims Management | Compensation | Employment Law | Executive Coaching | HR Management | HRIS Administration | Oracle

Interpersonal Communication | Lawson | MS Office Suite | Multi-Location Recruiting | New Hire On-Boarding | PeopleSoft

OSHA/DOT Compliance | Payroll Administration | | Performance Assessment | Personnel Records Maintenance | Recruiting

Policy Enforcement | Program Development | Relationship Building | Training & Professional Development | Workforce Reduction

         Fulfill daily HR responsibilities including benefits administration, payroll, staff relations and the like

         Solve problems and questions as they arise; work diligently to ensure through and timely resolution

         Craft programs for staff members focused on new hire training and ongoing professional development for new staff

         Perform other HR-related duties as directed; exude flexibility in capabilities

         Collaborated with Employment Counselors and Program Facilitators to handle all received On-the-Job (OJT) referrals

         Screened customers' background, e.g. career interests, core competencies, work background and job search status

         Directly addressed barriers in need of resolution with customers in order to deliver proper 1:1 job development aid

         Evaluated businesses hiring needs; promoted no-cost employment programs and gave incentives to employers to hire program participants; also marketed programs via attendance at career fairs and other vital events

         Built partnerships with in-state companies based on industry, demand and market conditions

         Educated employers to and build awareness of overall mission

         Devised jobs and long-term unsubsidized employment for low-income adult populations, thus promoting self-sufficiency

         Deliver presentations to participants engaged in NHEP job readiness activities, as well as to Workplace Facilitators, Employment Counselors and classroom Instructors to cover OJT program highlights

         Worked jointly with partner agencies to share leads, exchange information and facilitate OJT agreements

         Served as an active participant in partner agency meetings: strategized how teams could best collaborate, allocate resources and simplify existing processes to get more individuals back into the workforce

         Supported all staffing and succession planning processes; applied HR best practices to ensure effective departmental operations

         Executed associate and labor relations and processes as required by company policies and state/federal laws

         Planned, implemented and supported training and development efforts

         Administered all HR processes and services in alignment with company policies

         Investigated alleged company violations in accordance with company protocols and relevant laws

         Adhered to recruiting needs to increase staff by 90 Associates in 10 weeks during peak season; leveraged presence via job fairs, online recruiting, and staffing agency partnerships

         Processed payroll and HRMS transactions with precision and timeliness; did not have one late transaction in 12 months

         Streamlined processes; recruited and trained leadership teams, thereby eliminating a need for an experienced on-site HR expert

         Directed employment services for the NHWorks One-Stop Office; delivered assistance to those looking to secure work, training and other services including unemployment benefits, fact-finding for claims and adjudication processes

         Led weekly orientations for claimants and served employers seeking assistance with filling open positions

         Organized 25 state employer job fairs over six months time, all sponsored by New Hampshire Employment Security

         Provided re-employment services, e.g. interview preparation, resume/cover letter writing and other services that aimed to improve clients ability to obtain employment

         Chosen by the organization to work independently in handling the Plymouth and Franklin satellite locations

         Joined with Pemi-Baker Literacy in Plymouth at Whole Village to create a basic computer skills course; curriculum included how to turn on a computer, use a mouse, register in NHWorks Job Match System and search for jobs using additional URLs

         Presented clearly in groups and during one-to-one conversations.

         Actively listening to and responding professionally to questions regarding material discussed.

         Foster rapport conducive to effective working relationships with the skill to perceive, summarize and react to the concerns and needs of claimants and peers helping them feel comfortable; thereby, defusing stressful situations.

         Delivered clerical support for six Claims Representatives in the Personal Lines department

         Handled job assignments autonomously; worked with Representatives by processing new business transactions, renewals, modifications, claims, and cancellations for clients insurance policies

         Drafted letters to clients and updated their files; also reconciled monthly billing reports as needed

         Replied to phone correspondence and contacted customers as needed to follow-up on inquiries

         Offered full HR support to locations throughout California, Oregon and Minnesota

         Delivered guidance to managerial staff specific to staff coaching and progressive disciplinary procedures used to address employee non-compliance with company standards

         Led departmental seminars for managers and supervisors to touch on training needs including coaching and mentoring as an alternative to disciplinary action

         Resolved employee relations issues, including reviews, performance issues, merit planning, training and development, coaching and mentoring involving exempt and non-exempt support staff and managerial personnel

         Executed various employee relations programs such as the Oz Principle Training which accelerated cultural change via facilitation of an accountability course used to drive behavior modification

         Designed and delivered proactive programs and plans related to employee relations

Also worked as a Senior Human Resources Specialist with Hexel, Inc. from 1996 2000

Bachelor of Science, Business, California Coast University (ongoing, 3.5 GPA to date)

Associate of Applied Science, Legal Office, Heald Business College (GPA 3.9)

Member, SHRM (Society for Human Resource Management), SAHRA (Sacramento Area Human Resource Association)

Volunteer, Therapeutic Riding and Off-Track Rehabilitation

Will be sitting for the Human Resources Certification Test in December 2016