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Human Resources Expert
Dynamic and skillful retail operations and leadership expert with expertise in a wide variety of team management-focused areas. Leverages skills to achieve organizational goals and duties in both team-focused and independent settings. Possesses keen ability to immediately build rapport with individuals and groups at all levels. Adept at thriving in high-pressure environments that demand strong attention to detail and flexibility. Seeking a new and exciting Human Resources Generalist role that will allow for use of diverse skill sets, as well as offer opportunities for development in areas such as performance management and employee relations.
HR Expertise
Human Resources | Training & Development | Staff Recruitment & Turnover Reduction
Performance Assessment | Personnel Supervision | Operations/Department Management | Interpersonal Skills
Key Areas of Knowledge
Regulatory Compliance | Customer Care | Guest Service Delivery | Problem Solving Organization
Administrative Acumen | Time Management | Critical Thinking | Leadership | Communication | MS Office Suite
Professional Experience
PAREXEL International: Human Resources SPecialist, Durham, nc (2016-present)
Interpret, communicate, and provide guidance to employees and managers in all HR-related processes, policies, laws, standards, and government regulations
Train on a range of topics includes basic benefits, leave of absence, FMLA, Worker s Compensation, as well as immigration including international transfers, policy interpretation and process improvement efforts
Also oversee FMLA, leaves of absence, accommodations and Worker s Compensation claims in North America
Facilitate New Hire Orientation on a bi-weekly basis
Act as the immigration liaison for employees in North America on employment-based temporary visas and green cards; assist and facilitate the international transfer process for employees coming to the US and Canada
Generate difficult reports, and customize them for targeted audiences as needed
Analyze report data and suggest recommendations, impacts, etc.
Participate in global projects and cross-functional initiatives
Act as a subject matter expert (SME) for team metrics in Latin America and North America; handle core functions such as process improvement and immigration
Target: Executive Team Leader Human Resources, Gaithersburg, md (2014-2015)
Managed all Human Resources functions for a store location comprised of over 250 employees with $60M in yearly sales
Handled staffing, on boarding, training and development, scheduling, payroll, employee relations and performance management, including terminations
Promoted a strong store culture focused on company best practice, repair of internal metrics via store action plans, and training/development at all employee levels
Fostered routines focused on maintaining regulatory compliance using training that adheres to legal standards
Seasonally staffed entire store for the fourth quarter in 2014 and maintained a turnover rate 15% less than goal over a 12-month period
Yyyyyy x. yyyyyy
Continued
Executive Team Leader Sales Floor, columbia, md (2012-2014)
Acted as leader on duty responsible for all work centers and processes within a $80M-earning store location
Achieved a 100% completion rate across all weekly workload metrics; included fueling sales through careful floor management and overseeing operations for multiple departments within the store
Personally provided training, feedback, and talent management for a team of over 50 personnel
Recruited, selected, and developed personnel to create an engaged, talented team focused on achieving results
Senior Team Leader Hardlines, garner, nc (2010-2012)
Performed on-duty leadership functions, involving management of total store operations
Modeled and drove proactive guest service; executed innovative new initiatives while leading the store team through new company rollout processes
Actively participated in the performance management process; included recognizing potential, provision of coaching, and delivery of meaningful feedback to all managed personnel
Education & Credentials
Bachelor of Arts, Psychology with Communications Sciences/Disorders Minor, East Carolina University (2009)
Presently enrolled in a PHR prep course in Spring 2018, with plans to take the exam in Summer 2018
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