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Visionary, Results-Generating M.A. in Human Resource Development & Management Graduate who promotes synergistic recruitment, training / development, and team building processes to maximize an employer s success. Ambitious Self-Starter who maintains knowledge of industry trends to address workforce design, and who aligns awareness of cultural, economic, and social matters to deliver strategies to optimize performance. Excellent Communicator who is committed to valuable relationship-building while leading staff with integrity and ethics. Former Society for Human Resource Management (SHRM) member.

Career Highlights Include:

  Rapidly becoming entrusted with high levels of responsibility due to job performance.

  Creating and implementing innovative new methods of recruitment and staff orientation.

  Analyzing trends in performance assessments, turnover, compensation, and staff development.

Master of Arts in Human Resource Development & Management Webster University

Master of Arts in Rehabilitation Counseling South Carolina State University

Bachelor of Arts in Sociology Claflin University

Certificate Dale Carnegie Skills for Success 2014 Select Health

Human Resources Development ￨ Managing Human Resources ￨ Organizational Behavior

Research & Assessment Resources Development ￨ Organizational Development & Change

Employment Law ￨ Career Management ￨ Training & Development ￨ Compensation ￨ Applied Statistics

Employee Recruitment Processes

  Drove overall growth by objectively interviewing and screening candidates and verifying references.

  Contributed sharp analytical skills toward evaluating operational workforce needs to meet objectives.

  Compiled, created, and disseminated detailed multi-level job descriptions and employment contracts.

  Offered proficiencies in cost-effectively negotiating contract terms among highly qualified candidates.

Team Building ￨ Training & Development

  Capitalized on the opportunity to design, develop, and implement highly effective training programs for all employees, including coordinating and managing facilitation to boost productivity.

  Conceptualized, designed, and delivered all solutions-focused professional development workshops.

  Led targeted new employee orientations, including addressing new hire challenges to boost success.

  Ensured specific performance standards were consistently met via new hire and ongoing training.

  Offered cross-functional experience in structured therapeutic guidance and individual counseling, group therapy sessions, life management instruction, and leisure skills across a number of prior roles.

Client Relations ￨ Customer Service

  Demonstrated solid communication and interpersonal relations talents toward cohesively liaising among multiple levels of professional staff, peers, and internal / external customers, including accurately assessing customer needs and promptly recommending product / services per key goals.

  Built a base for long-term client sourcing using referrals, prospecting, and special interest groups, including determining client needs, ascertaining short- / long-term goals, and optimizing collaborations.

Data & Records Management

  Ensured seamless operational processes by accurately detailing and / or documenting key information.

  Prepared comprehensive case management files for members and coordinated annual financial reviews, along with explaining eligibility criteria, procedures, and general information regarding various claims.

Benefits Consultant Lincoln Heritage 2016 Present

Case Management Trainer Select Health 2012 2016

Disability Examiner South Carolina Vocational Rehabilitation 2009 2011

Customer Service Coordinator Verizon Wireless 2004 2009

Mental Health Counselor III ￨ Recruiter Berkeley Community Mental Health Center 2003 2004

Human Resource Generalist ￨ Service Coordinator Orangeburg County DDSN 1998 2003