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Versatile, results-oriented Operations Leader with 15+ years of experience in leadership roles within a variety of industries. Advanced experience in improving human resource and compensation programs along with steadfast listening skills which provide a valuable asset/tool to internal clients and ensures high efficiency levels. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Vendor Contract Negotiation

Human Resources Management Decision Making/Planning Complex Problem Solving

Oral/Written Communication Staff Recruiting & Retention Compensation Analysis & Plan Design

• Owned and managed a successful studio fitness facility which provided both group and individual training to members with a focus on kickboxing and cardio
• Oversaw financial operation such as budget development, AP/AR management, payroll, and taxes in addition to leading staffing/human resources operations

Hewlett-Packard, Houston, TX 2015-2016

• Directed sales management operations within the organization with a concentration creating and implementing innovative sales compensation plans and global on-top bonus programs
• Identified internal sales strategies and models in addition to working closely with Finance team members in order to identify the financial impact of new compensation plans
• Recognized as a point of contact for escalated plan issues, assisted members of the communication team with plan rollout messaging, and consistently evaluated plans for effectiveness

General Electric, Houston, TX 2012-2015

• Coordinated compensation plan design and management logistics within the organization which included administering global sales plans and working closely with executive leadership teams
• Performed detailed market research to identify current compensation trends, ensured plans aligned with internal strategies, and generated comprehensive compensation plan reports
• Developed standard operating procedures for pay calculations, issue resolutions, escalations, and statements/reporting which resulted in an increase in consistency
• Generated detailed reports which included variance to incentive budget, sales performance analysis, global reporting, exception metrics, win loss analytics, and commercial productivity
• Instrumental in the management of several global projects which included a cloud based incentive compensation management tool implementation and self-directed learning engine development tool

Service Corporation International, Houston, TX 2011-2012

• Managed all compensation programs within the organization which included defining standard operating procedures and ensuring compensation plans were competitive with the current market
• Played a lead role in completing market pay analysis in addition to supervising the compensation team s day to day activities/goals

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Jacobs Technology Inc., Clear Lake, TX 2010-2011

• Designed, implemented, and managed internal compensation programs for a group of 1,600 NASA contract employees, 200 unionized employees, and 6 teammate companies
• Reviewed and evaluated both benefit and compensation policies, analyzed market survey data, and updated compensation plans based on changing regulatory standards
• Successfully obtained full NASA Security Clearance

US Oncology, The Woodlands, TX 2010

• Supported compensation functions within a busy medical office which focused on assisting with M&A activities and handling due diligence functions
• Provided guidance to members of executive management in regard to total compensation, cash and stock based incentive plans, and performance management standards

St. Jude Medical, Austin, TX 2009-2010

• Held a dual role as a Compensation Advisor and a HR Technical Expert which included providing guidance to internal and external teams
• Maintained an expert level knowledge of human resources specific regulations along with both federal and state pay regulations

Dell Inc., Round Rock, TX 1999-2009

• Directed both short and long-term compensation strategies which required implementing policies and procedures along with leading special compensation programs such as sales SPIFF programs and commission payouts
• Supported a national sales force of approximately 2,000 individuals, generated financial outlook reports, developed sales plans, and oversaw a budget of over $14MM

Additional Experience with Dell Includes, Senior Financial Analyst (2003-2004) and Business Development Sales Representative (1999-2001)

MBA, Business Administration and Finance, Texas State University, San Marcos, TX

BBA, Management and Finance, Texas State University, San Marcos, TX