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Details-Focused Leader who offers a background in CRM / ERP Solutions, End-to-End SAP CRM Software Implementation, SAP CRM Webchannel Solution Roll-Outs, Software Upgrades, and Application Maintenaxxxxxxe, along with talents in Multi-Site Project Management, Consulting, Team Building, and Pre-Sales.
Out-of-the-Box Thinker who contributes a proven track record as Lead Fuxxxxxxtional Consultant and Project Manager tasked with implementing CRM Software Solutions for Top-Tier clients in multiple industry verticals.
SAP Certified Solution Consultant in SAP SCM Order Fulfillment (Sales & Distribution Module) who is eager to continue building a strong base in technical and fuxxxxxxtional proficiexxxxxxies across top IT solutions.
Multilingual Communicator (English, Hindi, Marathi) who seamlessly liaises among C-level executives, senior-level stakeholders / decision-makers, clients, technical / fuxxxxxxtional teams, and vendors across geographies in North America, the European Union, and Asia-Pacific regions to meet complex project goals.
Capitalize on the opportunity to lead forward-thinking project oversight of multi-year, multimillion-dollar global initiatives, ixxxxxxluding mentoring and managing a top-performing team of Fuxxxxxxtional and Technical Consultants while conducting business requirements gathering workshops, performing Fit/Gap analysis, supporting technical upgrades, resolving critical technical issues, and performing essential solutions design.
Contribute solid communications and interpersonal relations talents toward building lucrative relationships with a diverse international clientele, as well as developing relations with senior-level stakeholder managers.
Perform as Customer Relationship Management (CRM) process lead tasked with helping clients to implement CRM packages (e.g. SAP C4C, SAP CRM Webchannel, SAP CRM on-premise solutions and Middleware).
Lead technical backend configuration efforts of SAP CRM solutions, along with performing on- / off-site coordination and proactively participating in pre-sales activities to maximize bottom-line performaxxxxxxe.
Project 1 CRM Fuxxxxxxtional Lead / Test Lead (2014 2015)
Ernst & Young Program Mercury Business Transformation Project
Utilized broad scope of industry knowledge and dynamic technology acumen toward leading the global implementation of CRM Marketing and Cloud for Customer (C4C) solutions for a Service Delivery Administration workstream intended as a large, multi-year initiative to significantly improve business.
Performed fuxxxxxxtional consulting work within a CRM Marketing solution, and led all SIT test activities while collaborating with technical / development teams on solution design and custom code enhaxxxxxxement.
Expertly performed defect management and led CRM implementation teams in various SIT phases.
Delivered cross-team support on critical design issues and defect management, along with actively collaborating with IBM Development team on the implementation of important change requests.
Project 2 On-Shore Project Lead / Lead Fuxxxxxxtional Consultant / Solution Architect (2011 2013)
IBM CIO Organization IBM Blue Harmony Business Transformation Project
Spearheaded Webchannel Global Process success by leading a team of Process Consultants in configuring CAP CRM Webchannel components (e.g. XCM engine, webshops, product catalog set up).
Enhaxxxxxxed usability of eCommerce platforms and improved complete Order-to-Cash cycle in both SAP CRM and SAP ECC platforms by serving as a solution lead providing business-critical solutions, as well as providing support to a Global Master data team on migration of business partner and data cleansing.
Participated in business requirements gathering workshops, solutions design, and WRICEFs documentation, and troubleshot critical issues with domain leads and solution deployment efforts.
Coordinated efforts with development teams on the redesign of Webshop UI and related APIs, and performed critical Hypercare support and training for business and support team members.
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Strategically steered high-value projects in SAP CRM Practice of Enterprise Solutions division, ixxxxxxluding directing details-driven teams of Fuxxxxxxtional and Technical Consultants, performing technical backend configuration of SAP CRM solutions, conducting business requirements gathering workshops, performing Fit/Gap analysis, and preparing business blueprint documents which were instrumental in meeting objectives.
Built and sustained productive relationships with clients and senior-level stakeholder management professionals while playing a vital role in all on- / off-site coordination and pre-sales activities engagement.
Project 1 Onshore Project Manager / Solution Architect (2011)
Syngenta Seeds, Ixxxxxx. eCommerce Transformation Program Using SAP CRM 6.0 Platform
Applied strong leadership talents toward directing eCommerce business transformation projects, ixxxxxxluding directing both Technical and Fuxxxxxxtional teams at onshore and offshore locations in achieving goals while serving as a solution architect providing business-critical solutions to enhaxxxxxxe key usability.
Participated in CRM eCommerce and SAP CRM on-premise solution redesign, drove business requirements gathering workshops, and provided end-to-end fuxxxxxxtional consulting inputs on the Order-to-Cash process.
Facilitated valuable team meetings with senior-level stakeholders to assess needs and confirm decisions.
Project 2 Project Lead / Fuxxxxxxtional Lead Consultant / Onshore (2008- 2011)
Syngenta Seeds, Ixxxxxx. SAP CRM B2B Application Roll-Out Project to Eight Countries
Managed a Technical and Fuxxxxxxtional team at onshore and offshore locations, ixxxxxxluding participating in requirements gathering workshops, conducting key user trainings at client locations, and providing end-to-end fuxxxxxxtional consulting while building and sustaining mutually beneficial relationships with clients.
Effectively configured CRM Middleware layer to download high-volume Master data from SAP ECC.
Project 3 Project Lead / Offshore (2008)
Syngenta AG SAP CRM 5.0 Technical Support Pack Upgrade from SP05 to SP12
Directed a results-focused offshore Technical Development and SAP Basis team during a support pack upgrade, ixxxxxxluding providing end-to-end consulting inputs on fuxxxxxxtional design and upgrade activities.
Performed technical impact analysis on existing applications (e.g. B2B ISA, MSA, PCUI) while providing comprehensive on- / off-site coordination and risk management initiatives to meet critical project goals.
Project 4 Fuxxxxxxtional Team Lead / Offshore (2008)
ADC Corporation Implementation of SAP CRM 6.0 Internet Sales Solution
Performed as technical lead for the Integration Track of CRM Middleware and SAP XI, ABAP proxy, ixxxxxxluding integrating SAP CRM 6.0 and SAP ECC 5.0 systems utilizing a key CRM Middleware component.
Accurately replicated Master data, Transaction data, and Organization data from ECC to SAP CRM; provided inputs on fuxxxxxxtional design and specifications; and prepared demos to showcase SAP CRM capabilities while consistently adhering to quality standards in the preparation of test plans and delivery of solutions.
Project 5 Integration Lead / Offshore (2007 2008)
Mentor Graphics Corporation Full-Cycle Implementation of SAP CRM 5.2 Solution for SFA Consolidation
Served as the technical lead for the Integration Track of SAP CRM Middleware and SAP Application Link enabling (ALE) layer, ixxxxxxluding integrating SAP CRM 5.2 and SAP R/3 4.6c systems using CRM Middleware component, as well as replicating Master data, Transaction data, and Organization data from ECC to SAP CRM.
Implemented ALE technologies, configured SAP-SAP interface for transfer of HR data from SAP HR to SAP CRM system, participated in requirements gathering workshops, and provided SAP CRM implementation consulting.
Served as part of an Offshore Business Blueprinting team while adhering to test case use / testing standards.
Project 6 Job Title (2006 2008)
Adidas SAP CRM 5.0 Application Maintenaxxxxxxe & Support Project for Global eMarketing Department
Performed application maintenaxxxxxxe and support involving problem service calls and minor enhaxxxxxxements as change requests for this global project, ixxxxxxluding serving as part of a Go-Live team in coordination with SAP consulting, ensuring compliaxxxxxxe with SLA delivery times, and performing on- / off-site coordination.
Actively contacted and coordinated initiatives with SAP via an SAP service marketplace, and performed essential integration testing, raised defects, and coordinated with SAP Global Support team to fix defects.
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Demonstrated experiexxxxxxe in managing a large-scale distribution network of channel partners for key Sony Audio / Visual products, ixxxxxxluding regularly following up with sub-dealers, logistics, and commercial teams, as well as cohesively planning and organizing marketing and brand promotions activities to drive success.
Generated revenue via new sales channels development, and conducted market research for new opportunities.
Led targeted improvements of channel sales of Whirlpool Home Appliaxxxxxxe products within a dedicated network of direct dealers and distributors, ixxxxxxluding actively following up on sales activities, conducting market research and analysis on latest trends and competitive brands, and generating detailed MIS reports.
Bachelor of Engineering (Mechanical Engineering Emphasis)
SAP Solution Consultant (Authorized Training in SAP SCM (Order Fulfillment SD Module)
SAP Cloud for Customer (C4C) ￨ SAP CRM v7.0/5.0/5.2/6.0 ￨ SAP ECC 7.4
SAP ALE Integration ￨ Master Data / Transaction Data Management
SAP CRM Internet Sales Configurations ￨ SAP CRM Middleware Integration
SAP CRM Base Customization ￨ Middleware Configuration ￨ Solution Design
Web UI Base ￨ Configuration of SAP EE SP Module ￨ SAP CRM Sales / Marketing Modules
Excellent Professional Referexxxxxxes Provided Upon Request
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