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Yyyyyy x. yyyyyy
- 8929 Sun View Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Operations Management
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 4 years in the US military and 17 years in the hospitality industry providing high-performance marketing & sales, customer service, and operations management
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Marketing & Sales (Trad. & Online)
Business Development
Retail Sales Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Event/Promotions Management
Product Presentation
Operations Management
Tactical & Operational Planning
Kitchen Inventory Management
Menu Development/Execution
Total Quality Management
Process/Workflow Improvement
Productivity Improvement
Policies & Regulatory Compliance (i.e. OSHA, Environment Law, US-FDA, Food Safety, SOX, etc.)
Business /Financial Management
Strategic Planning & Execution
Profitability Management
Fiscal & Budget Management
AR/AP Management
Inter-Office Coordination
Staff Supervision & Training
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Operations Management
Provided strategic direction in managing day-to-day operations of a full-service multi-departmental restaurant. to include kitchen, equipment and supplies procurement, real-time inventory management, facilities maintenance oversight, and compliance with building safety, fire code, quality standards, and relevant state and federal laws in ensuring sanitized environment for employees and staff.
Collaborated with the chef in menu production and inventory management.
Managed performance for boosting team productivity and improving process efficiency
Marketing & Sales
Oversaw strategic market planning and execution of promotional events, catering and banquet sales, customer service management, menu design and food presentation, pricing, and special discounts to cover lean and peak months.
Personnel Administration
Provided HR support covering front and back office staff recruitment, background checks, performance appraisal, career development, promotions, and terminations. Oversaw payroll and benefits administration.
Developed and conducted training for General Managers and other management personnel
Financial Administration
Managed accounts payables and 3rd party payments within approved budgets, accounts receivables aging and collections, taxation compliance, cash management, and required GL postings.
Managed team performance for enhanced profitability, cost containment, and sales revenue growth.
Career History
Multi-Unit Director / General Manager, Buttons Food & Music June 2009 Nov 2015
General Manager, Xxxxxx Land & Cattle Steak House Sep 2007 Jun 2009
General Manager, Johnny Carinos Italian Kitchen Aug 2002 Sep 2009
General Manager, Bennigans Irish Tavern May 1999 Aug 2002
Military Experience
Heavy Equipment / Construction Engineer (Honorable Discharge), U.S. Marine Corps Jun 1991 Jun 1995
Education & Credentials
Certificate, MARINE CORPS ENGINEERING SCHOOL (1991)
Professional Training & Certifications
Various Certificates in Leadership, Customer Service, and Operations Management Seminars during restaurant career.
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