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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with 5+ years of experience in progressive customer service and administrative roles within a variety of industries. Experienced in providing superior customer service to customers, overseeing merchandising tasks, coordinating travel, and managing schedules. Equipped with a significant level of communication and interpersonal abilities in addition to a keen ability to develop positive relationships with co-workers, members of management, vendors, and customers.


Key Competencies


         Administrative Support

         Customer Service

         Oral/Written Communication

         Operational Support


         Project Management

         Team Leadership

         Attention to Detail

         Sales/Business Development


         Providing Phone Support

         Process Improvement

         Complex Problem Solving



Professional Experience

Levy Restaurant April 2016-Present

Premium Suite Server

  Directly manage day to day operational functions within a fast-paced environment with a focus on increasing customer service and satisfaction levels

  Assist customer with questions regarding menu items or current promotions, ensured orders were recorded correctly, and assisted co-workers as needed


Lucky Strike January 2016-April 2016


  Utilized superior communications and interpersonal abilities in order to develop positive rapport with customers within a fast-paced food service environment

  Maintained a significant knowledge of all menu items in order to make appropriate recommendations based on customer s preferences, assisted with project as needed, and provided support to co-workers


Ross April 2014-July 2015

Customer Service/Sales Associate

  Instrumental in provided stellar customer service to customers in a retail store environment which included answering/redirecting phone calls and processing customer transactions

  Played a lead role in managing store theft and risk which required completing comprehensive training focused on preventing/minimizing theft related situations


Eastern Illinois University August 2012-December 2012

Desk Student Assistant

  Guided administrative operations which included scheduling appointments, coordinating travel arrangements for office staff members, and addressing student inquiries

  Successfully mitigate complaints and/or complex customer service situations, assisted with special projects as needed, and continuously fostered a positive working environment

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Nordstrom September 2011-July 2012

Sales Associate

  Facilitated administrative and operational functions which included fostering positive rapport with customers, providing updates on promotions to clients, and opening/closing cash registers

  Balanced cash drawers on a daily basis, separate/review charge slips, coupons, and vouchers, and ensure deposits are completed in a timely basis

  Processed special orders on behalf of clients in addition to managing merchandising functions which required superior analytical abilities and significant attention to detail




Business Administration Coursework

Harold Washington College, Chicago, IL (Expected June 2018)


Marketing Management Coursework

Harold Washington College, Chicago, IL (2012-2013)


Community Involvement


Volunteer Program Coordinator, 2014-Present

The Christ Way MB Church, Guiding our Talented Youth Ahead Program


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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include several years of experience in administrative support and customer service roles which includes a background in building positive relationships with both new and existing clients, leading cross-functional teams, and designing implementing more efficient processes and procedures. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to reduce overhead costs and increase organizational revenue.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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