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Versatile, results-oriented Operations Leader with 20+ years of experience in project management and operations leadership roles within a variety of industries. Advanced experience in leading daily client service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Sales/Business Development Complex Project Management

Database Design/Management Complex Problem Solving Financial Budget Management

Cost Reduction Compliance Change Management Member, Project Management Institute

• Direct day to day project management logistics within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Supervise up to 7 projects within different functional areas, contact both internal and external team members on a monthly and/or weekly basis, and utilize organizational tools
• Lead project teams of up to 15 individuals, provide both individual and group training, and work effectively with third-party vendors
• Complete detailed reviews of financial budgets/resources in addition to ensuring that state and federal compliance standards were followed
• Recognized as a member of the PM Process Committee, TFS Training Committee, and the FEAT (Events) team

• Coordinated administrative operations within the organization which included reviewing regulatory standards, ensuring the internal standard procedures were followed, and leading project teams focused on generating project reports
• Played a key role in designing and processing a data migration of sample and Thoracic registry data into the Research Laboratory Information System
• Built a team focused on building a lung registry database, supported the design of a Thoracic Specimen Registry database, and managed a database of over 50,000 specimens
• Worked effectively with external vendor teams, identified operational issues, and devised appropriate solutions

• Handled complex administrative functions within a government agency which included creating and implementing a revenue enhancement program for several counties
• Developed appropriate policies and procedures, performed technical system training, provided training to teams on financial systems, and oversaw the collection of over $3 million in fees (5% of the annual budget)

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• Assistant Evaluator, Olmsted County
• Project Manager, Norstan Communications

Master s of Project Management, Saint Mary s University, June 2015

Bachelor of Science, Risk Management, Saint Mary s University

Bachelor of Science, Human Resource Management, Saint Mary s University

Certifications Include: Bureau of Criminal Apprehension, Terminal Operators and Compliance, HIPAA Certification, and Leadership Training for Managers