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Versatile, results-oriented Operations Leader with 10+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Internal Compliance

• Direct day to day customer service and administrative functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Generate automotive/marine insurance quotes for prospective clients, process account changes, and process customer payments
• Play a lead role in gathering required information from clients, generating quotes for appropriate coverage, and reviewing client written requests

• Coordinated daily office logistics within the organization which centered on maintaining a book of business valued at over $5.2 million
• Achieved monthly commissions of up to $55,000, trained new team members on standard office procedures, and handled accounting tasks such as payroll
• Processed account endorsements, generated certificates of insurance, obtained information related to claims, and addressed incoming phone calls

• Oversaw customer service logistics within a food-service environment which included obtaining customer orders and processing cash/credit transactions
• Completed prep work prior to shifts, ensured safety regulations were consistently followed, and successfully increased operational revenue

Certification, Central Insurance School