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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Details-Centric Administrative / Business Leader who makes sound decisions to reflect positively on multi-site operations initiatives in alignment with a comxxxxxxny s vision, value, and goals. Top Performer who offers solutions-oriented critical thinking for insightful, change-driven results within competitive global marketplaces. Quick-Learning Professional who rises above multi-site project, administrative, and business challenges to improve the bottom line and achieve winning outcomes, including rapidly adapting to evolving scenarios, as well as independently resolving in-depth issues to boost success. Excellent Communicator who develops synergistic relationships with C-level executives, cross-geographical decision-makers, vendors, and clients / customers; who excels in fast-xxxxxxced autonomous and / or collaborative work environments; and who leads teams by example with ethics and integrity.


Professional Synopsis


NRT (d/b/a Coldwell Banker Preferred), Plymouth Meeting, XXXXXX 2010 Present


Field Administration Manager (2017 Present)

Capitalize on the opportunity to lead forward-thinking field operations initiatives while driving regional success in managing Field Supervisor and Sales Support Administrators in Southeastern and Western XXXXXX, DE, and Southern NJ.


  Honored with NRT Corporate s competitive Employee of the Month award in April 2017.

  Seamlessly led transfer of Central Processing Dexxxxxxrtment to Madison headquarters location.


Field Operations Supervisor (2012 2017)

Strategically steered high-volume field operations by supporting branch leadership teams while recruiting, training, mentoring, and managing the branches office administrative staff. Exhibited solid communication skills toward serving as the HR liaison interacting with Realogy corporate headquarters to guide branch management on proper policies and procedures. Supported the comxxxxxxny s President in configuring, implementing, and training staff and agents on new corporate programs, software or forms programs, and comxxxxxxny initiatives.


  Streamlined multi-branch procedures and developed standards and best practices.

  Received 2014 s Applause Hand Shake award and 2012 s President s Cup award.

  Handled HomeBase, zipLogix and records retention, and served as legal hold manager.

  Successfully managed the Central Processing Dexxxxxxrtment, and supervised all processing staff.

  Supported acquisition roll-out plans with comxxxxxxny President, including training newly hired agents.


Executive Assistant (2011 2012)

Utilized broad scope of industry knowledge toward providing solutions-generating administrative support to the comxxxxxxny s President / Chief Operating Officer and General Manager, including handling all facets of office activities.


  Honored with NRT s Harry Caxxxxxxro Team Spirit award in 2011.

  Successfully served as the comxxxxxxny s singular Licensing Coordinator.

  Configured and successfully rolled out a new online transaction management database.


Office Administrator (2010 2011)

Spearheaded efficient administrative, marketing, and transaction management support for a manager and 45 agents.


  Successfully processed all aspects of real estate transactions.

  Led new agent orientations and processed all new agent xxxxxxperwork.

  Developed and managed print and online advertising for current listings.


Korman Communities, Bensalem, XXXXXX 2009


Corporate Sales Manager

Led targeted decision-making within a fast-xxxxxxced fully integrated real estate comxxxxxxny, including delivering excellence in customer service for current and / or potential residents to optimize results in key competitive markets.


  Established and managed corporate business via aggressive networking and leads generation databases.


AMLI Residential, Dallas, TX 2003 2004 2008 2009


Leasing Manager Leasing Professional (Roles Held Sexxxxxxrately)

Played a vital role in continually supporting leasing initiatives within two sexxxxxxrate positions, including collectively building and sustaining a loyal tenant base by meeting with prospective residents, conducting community tours, prexxxxxxring leasing xxxxxxperwork, processing rent xxxxxxyments, and ensuring compliance with community guidelines.


Yyyyyy x. yyyyyy

Xxxxxxge Two (xxx-xxx-xxxx



Professional Synopsis (continued)


AMLI Residential, Dallas, TX (continued) 2003 2004 2008 2009


Leasing Manager Leasing Professional


  Recognized for job performance excellence with 2003 s 2nd Quarter Top Leaser award.

  Selected to xxxxxxrticixxxxxxte in Ellis Consulting Group s best practice training video used statewide.

  Received AMLI s 3 Top Telephone Shop awards in 2004 and 2003 s Shining Star Cash Bonus.

  Mentored and managed new staff, and assisted Regional Corporate Trainer with best practice training.


Voith Group of Comxxxxxxnies, Charlotte, NC 2001 2002


Marketing Coordinator North America South America

Maximized bottom-line performance by driving marketing initiatives as the primary contact for corporate headquarters overseeing 9 North American and 3 South American Service Centers and vendors. Delivered details-centric administrative support to the Worldwide VP of Marketing and Business Development and EVP of Voith Xxxxxxper, as well as 3 additional senior-level leaders. Drafted memos, maintained organizational charts, coordinated meetings and events, compiled minutes and presentations, and handled domestic and international travel arrangements.


  Comprehensively updated product reference lists, product manuals, and price books.

  Ensured adherence to branding guidelines and regulations while upholding key quality control.

  Developed and disseminated product presentations, brochures, global reports, and regional analyses.

  Collaborated with executives to fill the administrative void after termination of Executive Assistant role.


TLC Laser Eye Centers, Inc., Charlotte, NC 1999 2000


Corporate Account Executive

Led targeted administrative operations initiatives for Charlotte and Winston-Salem, NC-based territories, including aggressively pursuing new corporate accounts and xxxxxxtients via cold calling. Accurately entered xxxxxxtient information and tracked seminar attendees. Designed, developed, and implemented marketing materials to boost business.


  Volunteered for Technology Support role to provide invaluable support for the region s 26 staff.

  Educated team on Microsoft Office and proprietary management systems to drive core efficiency.

  Personally conducted comprehensive seminars on Laser Vision Correction for key corporate accounts.


General Reinsurance Corporation, Charlotte, NC 1996 1999


Senior Client Service Representative

Delivered quality-focused administrative support to 6 executive-level underwriters while mentoring and managing office temp staff and serving as a go-to contact for property management, security group, and hotel and office equipment representatives. Efficiently processed high-volume Casualty Dexxxxxxrtment insurance xxxxxxperwork (i.e. certificates, endorsements, name clearances, renewals, follow-up correspondence) in alignment with comxxxxxxny goals.


  Successfully conducted computer training sessions for area personnel.

  Expertly planned client-specific events and / or seasonally oriented activities.


Additional Professional Experience in Massage Therapy (2004 2008); Extensive Details Provided Upon Request


Education & Technical Summary


Colorado State University Global Campus


Bachelor of Science in Communications (Human Resources Specialization 4.0 GXXXXXX In Progress)


Hayworth College at Queens Longwood College


Undergraduate Communications Studies Undergraduate Business Administration Studies


Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Publisher Microsoft Visio

AMSI OneSite Trend HomeBase zipLogix Lotus Notes Types 60-65 WPM

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