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Yyyyyy x. yyyyyy

- 79 Capital Hts. Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * Abc@xyz.com

 

Event Manager (Hotel ▪ Country Club)

Qualifications Profile

 

    Self-motivated and dynamic professional with a growing 4-year experience in high-performance sales, customer service, event management, and operations support mostly in the academe and leisure/hospitality industries.

-    Exhibited exemplary dedication to process efficiencies in providing logistics and supervisory support in staging events, whether for compaxxxxxx employees and customers, or on-campus for students and faculty members.

-    Highly detailed and analytical, with innovative thinking to strategize win-win solutions in resolving professional relationships, event management, program execution, and operational support work issues.

    Proven quick learning abilities to achieve high productivity levels in fast-paced or demanding work environments.

    Multitasker with organizational and prioritization skills that maximize budgets, people, and resources to achieve outstanding results even under stressful or demanding situations.

    Excellent interpersonal communication fiat that brings workforce diversity into a teamwork advantage in attaining shared commitments and objectives.

 

Key Expertise


Sales & Promotions

    Marketing & Sales

    F&B & Hospitality Business Development

    Catering Operations Management

    Event Management (Corporate, Campus, & Social)

    Retail Sales Support

    Customer Service Management

Business Operations

    Operations Planning Support

    Program/Campaign Management

    Relationship Management (Customers, Students, Stakeholders, Suppliers & the Public)

    Policies & Standards Compliance

    Office Administration

Technical

    Apps: ISAC (Integrated Sales & Catering)

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


 

Professional Experience

 

Event Management

    Shadowed the GM at Xxxxxx Country Club, attending sessions with the Dining Room Manager, and assisting the award winning chef Gabriel Maldonado, CEC, CCA in planning, developing, and executing corporate and community events that leveraged the compaxxxxxx s catering and food production leadership in the region.

    Designed and implemented programs and campus activities/events that enriched elementary student learning and social engagements at the New Franklin School.

    Leveraged understanding of demand dynamics in markets and campuses that enabled the development of programs and events that succeeded in their objectives.

Customer Service

    Provided sales support, harnessing customer service skills in welcoming customers and guests, addressing customer needs and concerns, and ensuring a totally satisfying customer experience at Martin Viette Nurseries.

    Built and developed customer relationships, interacting with customers to address concerns, resolve complaints, provide product and service information, and generally win trust and confidence that resulted in customer loyalty and repeat business at Lord & Taylor.

    Ensured compliance with service quality standards in assisting tenured staff in providing guest relations management at the Chatwal Hotel.

Entrepreneurship

    Oversaw front- and back-office operations as a business partner at Danaryn Services, developing policies, service level standards, and performance metrics that ensured a customer satisfaction around compaxxxxxx services.

 

Work History

 

Danaryn Services Xxxxxx, XXXXXX Partner Mar 2016 Present

University of New Hampshire Durham, NH Nursing Department Assistant Sep 2014 May 2016

Lord & taylor Huntington, XXXXXX Sales Associate (Seasonal) Dec 2014

Martin Viette Nurseries East Norwich, XXXXXX Sales Associate Mar 2012 Aug 2013

Internship/Practicum

Stamford Marriott Hotel & Spa Stamford, CT Manager in Training Aug Sep 2016

Xxxxxx Country Club Glen Cove, XXXXXX Intern Rotational Food and Beverage May - Aug 2015 | Jan 2016

New Franklin School Portsmouth, NH Practicum Mar Apr 2015

Chatwal Luxury Collection Hotel Xxxxxx, XXXXXX Intern Jun 2014

 

 

 

 

Yyyyyy x. yyyyyy

- 79 Capital Hts. Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * Abc@xyz.com

 

Education & Credentials

 

UNIVERSITY OF NEW HAMPSHIRE Durham, NH (2016)

    B.S. in Recreation Management & Policy Program and Event Management

Focus in Hospitality Management, 3.7 GPA in Major

 

Professional & Campus Affiliations & Community Involvement

    Member: Club Managers Association of America (CMAA), UNH Chapter

    Donation Chair and Member: UNH: Relay for Life (for the American Cancer Society)

    Sponsorship Coordinator: University of New Hampshire Annual Holiday Skating Party

    Volunteer: University of New Hampshire Therapeutic Riding Program

    Volunteer: Newmarket Recreation and Community Department, Newmarket, NH

    Volunteer Counselor: St. Dominic High School Basketball Camp

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