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Yyyyyy x. yyyyyy
- 79 Capital Hts. Rd. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * Abc@xyz.com
Event Manager (Hotel ▪ Country Club)
Qualifications Profile
Self-motivated and dynamic professional with a growing 4-year experience in high-performance sales, customer service, event management, and operations support mostly in the academe and leisure/hospitality industries.
- Exhibited exemplary dedication to process efficiencies in providing logistics and supervisory support in staging events, whether for compaxxxxxx employees and customers, or on-campus for students and faculty members.
- Highly detailed and analytical, with innovative thinking to strategize win-win solutions in resolving professional relationships, event management, program execution, and operational support work issues.
Proven quick learning abilities to achieve high productivity levels in fast-paced or demanding work environments.
Multitasker with organizational and prioritization skills that maximize budgets, people, and resources to achieve outstanding results even under stressful or demanding situations.
Excellent interpersonal communication fiat that brings workforce diversity into a teamwork advantage in attaining shared commitments and objectives.
Key Expertise
Sales & Promotions
Marketing & Sales
F&B & Hospitality Business Development
Catering Operations Management
Event Management (Corporate, Campus, & Social)
Retail Sales Support
Customer Service Management
Business Operations
Operations Planning Support
Program/Campaign Management
Relationship Management (Customers, Students, Stakeholders, Suppliers & the Public)
Policies & Standards Compliance
Office Administration
Technical
Apps: ISAC (Integrated Sales & Catering)
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Event Management
Shadowed the GM at Xxxxxx Country Club, attending sessions with the Dining Room Manager, and assisting the award winning chef Gabriel Maldonado, CEC, CCA in planning, developing, and executing corporate and community events that leveraged the compaxxxxxx s catering and food production leadership in the region.
Designed and implemented programs and campus activities/events that enriched elementary student learning and social engagements at the New Franklin School.
Leveraged understanding of demand dynamics in markets and campuses that enabled the development of programs and events that succeeded in their objectives.
Customer Service
Provided sales support, harnessing customer service skills in welcoming customers and guests, addressing customer needs and concerns, and ensuring a totally satisfying customer experience at Martin Viette Nurseries.
Built and developed customer relationships, interacting with customers to address concerns, resolve complaints, provide product and service information, and generally win trust and confidence that resulted in customer loyalty and repeat business at Lord & Taylor.
Ensured compliance with service quality standards in assisting tenured staff in providing guest relations management at the Chatwal Hotel.
Entrepreneurship
Oversaw front- and back-office operations as a business partner at Danaryn Services, developing policies, service level standards, and performance metrics that ensured a customer satisfaction around compaxxxxxx services.
Work History
Danaryn Services Xxxxxx, XXXXXX Partner Mar 2016 Present
University of New Hampshire Durham, NH Nursing Department Assistant Sep 2014 May 2016
Lord & taylor Huntington, XXXXXX Sales Associate (Seasonal) Dec 2014
Martin Viette Nurseries East Norwich, XXXXXX Sales Associate Mar 2012 Aug 2013
Internship/Practicum
Stamford Marriott Hotel & Spa Stamford, CT Manager in Training Aug Sep 2016
Xxxxxx Country Club Glen Cove, XXXXXX Intern Rotational Food and Beverage May - Aug 2015 | Jan 2016
New Franklin School Portsmouth, NH Practicum Mar Apr 2015
Chatwal Luxury Collection Hotel Xxxxxx, XXXXXX Intern Jun 2014
Yyyyyy x. yyyyyy
- 79 Capital Hts. Rd. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * Abc@xyz.com
Education & Credentials
UNIVERSITY OF NEW HAMPSHIRE Durham, NH (2016)
B.S. in Recreation Management & Policy Program and Event Management
Focus in Hospitality Management, 3.7 GPA in Major
Professional & Campus Affiliations & Community Involvement
Member: Club Managers Association of America (CMAA), UNH Chapter
Donation Chair and Member: UNH: Relay for Life (for the American Cancer Society)
Sponsorship Coordinator: University of New Hampshire Annual Holiday Skating Party
Volunteer: University of New Hampshire Therapeutic Riding Program
Volunteer: Newmarket Recreation and Community Department, Newmarket, NH
Volunteer Counselor: St. Dominic High School Basketball Camp
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