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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Administrative Support Professional with 20+ years of experience within high-stress environments with a strong background in managing complex administrative operations in support of C-Level executives. Experienced in planning industry events, booking international/domestic travel, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Proficient in: Skype Zoom, WebEx, Slack, IB Sametime, WhatsAPP, VoIP, LinkedIn, Lotus Notes, Box, Windows 7, Cloud Connections, and Microsoft Office Suite


Key Competencies

Administrative Support Team Leadership Process Improvement Remote Work Environments

Problem Solving/Critical Thinking Strategy Implementation Attending Trade Shows

Self-Motivated Sense of Urgency Complex Problem Solving Training/Mentoring


Professional Experience

IBM Corporation June 1986-Present

Executive Assistant

  • Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Provide support to c-level executives which requires managing executive schedules, attending meetings, coordinating special events, booking both domestic and international travel, and maintaining departmental databases/files
  • Oversee the organization s corporate membership with Eastlake Golf Club which requires obtaining yearly funding, processing invoice payments, and reviewing documentation
  • Utilize superior communication and interpersonal abilities to provide training to new administrative staff members in addition to acting as a team lead during events
  • Play a lead role in several trade shows which includes setting up administrative rooms and coordinating information booth set up
  • Successfully improved efficiency through the implementation of a corporate travel tool which was utilized in all global IBM locations


Community Involvement

National Alliance on Mental Illness, Atlanta, GA 2011-Present

Certified Family to Family Instructor

  • Supported the implementation of 12 week courses for up to 25 family members in regard to mental illness which requires planning, advertising, and ordering class materials


American Red Cross, Marietta, GA 2000-2006

Disaster Action Team, Team Co-Captain

  • Supervised a Disaster Response Team during emergency deployments which required making critical, on-site, decisions and completing damage assessments

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