Capable, independent and self-assured professional with diverse clerical experience in a medley of administrative settings, primarily with St. Luke s-Roosevelt Hospital. Diligent and hardworking with an innate ability to adapt seamlessly to fast-paced settings and swiftly-evolving scenarios. Highly proficient in computer programs that aid in aligning with departmental deadlines and expectations. Thrive in fast-paced environments that call for strong attention to detail. Fast learner and team player that also excels as an independent achiever. Quick learner with skill in assessing concerns using viable solutions. Seeking an Administrative Assistant or Office Manager role that will call for bilingual competency and other skills; also open to additional positions that will allow for advancement.

Office Operations | Customer Service Delivery | Project Management | Interpersonal Communication

Spanish Fluency | Time Management | Organization | Critical Thinking | Problem Solving | MS Office | Windows

St Luke s-Roosevelt Hospital Child and Family Institute

Financial Coordinator, Children s Community Mental Health Services (CCMHS) (2013 2017)

         Supervised all Patient Service Representatives (PSR) functions and led yearly PSR evaluations; also engaged actively in the professional development of other personnel

         Dispensed HCBSW program flex funds for 132 slots, totaling approximately $330K

         Managed wraparound funds associated with the Blended Case Management (BCM) Program

         Handled all New York State quarterly and bi-annual reporting processes

         Led CCMHS billing for both BCM and HCBSW; included tracking service hours for respite, skill building and intensive in-home service offerings

         Delivered inclusive administrative support to the Program Manager including coordination of HCBSW staff and executive meetings

         Communicated coding concerns, trends and payer issues to the appropriate manager in charge

         Balanced payments to receipts; followed up by preparing bank deposits and related summaries

Office Manager, CCMHS (2011 2013)

         Drove daily operations of the Children s Community Mental Health Services (CCMHS) Program; included management of a team comprised of Patient Service Representatives, Volunteers and Interns

         Also delivered indirect support for 23 Individualized Care Coordinators (ICC), six Social Work Supervisors, a Clinical Director and an Assistant Clinical Director

         On-boarded and oriented new hires including the set-up of program database access trainings

         Managed multiple calendars including coordination of both onsite and external meetings

         Typed, proofed, copied and routed memos, correspondence and reports; also carefully maintained personnel files for up to 54 individuals and processed all CCMHS timesheets

         Processed required documents for program enrollment with the following offices:

o   Office of Mental Health (OMH)

o   Department of Health and Mental Hygiene (DOHMH)

o   Department of Social Services (DSS)

o   Medicaid Special Projects Unit

         Oversaw administrative functions to make certain that all medical record paperwork was skillfully processed in an efficient fashion

         Developed and updated files, records and documents related to the routine analyses and processing of data in developing recurring internal reports

         Processed vendor invoices in order to secure timely, accurate payments

Administrative Assistant, CCMHS (2010 2011)

         Offered administrative support to the Director and Clinical Director of the Children s Community Mental Health Services (CCMHS); included scheduling appointments, meetings and conferences

         Prepared and updated weekly attendance and annual vacation records for a 54-person department team

         Gave new employees email, network N drive/P drive and path name access; also established their respective mobile phone accounts

         Purchased office supplies and equipment services; also founded an effective system to help ensure the maintenance and organization of office files

Patient Service Representative, CCHMS Home and Community Based Services Waiver Program (HCBSW) (2008 2010)

         Submitted transmittals, loss waivers and transfer forms to the Office of Mental Health; also uploaded caseload waivers, discharge forms and new enrollments spreadsheets

         Also submitted Medicaid applications to the New York City Medicaid Office

         Kept a daily log of all behavior modification patient rewards and safety equipment

         Maintained daily attendance logs and conference room schedules

         Gathered staff time sheets from all departmental employees

Patient Service Representative, Manhattan Children Single Point of Access (C-SPOA) (2007)

         Worked in conjunction with social service agencies to link children with mental health diagnoses to the levels of care they needed

         Actively participated in meetings and conferences amongst C-SPOA, providers and ACS regarding children in crisis

         Served as an effective intermediary between C-SPOA and referring agencies; delivered C-SPOA services and the referral process to hospitals, schools and social agencies

         Communicated with all referring agencies and children s families in order to secure missing information needed in order to complete referrals in full

Federal Express

Courier/Driver (2000 2007)

         Tended to all FedEx customers with a professional, friendly demeanor with an end goal of achieving the utmost in customer satisfaction

         Efficaciously delivered and received shipments with attention to accuracy and timeline adherence

         Assessed all business functions and package handling processes to drive full compliance with federal laws and regulations

         Supervised an assigned working group which included mentoring and training new staff on all daily operations and corporate best practices

         Directed operations during Saturday shifts including development of an effective employee schedule

         Corrected timecard content at the close of each day and updated both files and databases each week

Associate of Applied Science, Early Child Education, Borough of Manhattan Community College