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Yyyyyy x. yyyyyy
2812 Clearwater Dr.| Mesquite, TX 7518xxx-xxx-xxxx| abc@xyz.com
Business Professional
Hardworking, friendly and results-focused professional with years of diverse experience in a wide variety of work environments. Thrives in high-pressure settings that demand strong attention to detail and adaptability. Demonstrated ability to excel as both an individual and a team member. Possesses strong business expertise as a result of skills gleaned from Bachelor s Degree studies. Seeking a role with a dynamic company that will allow for career growth and the possibility to eventually transition into a managerial capacity. Targeting administrative vacancies, e.g. Human Resources, Leasing, Event Planning or Office Management positions.
Areas of Expertise
Operations Management | Staff Training & Development | Customer Service Delivery | Problem Solving
Business Leadership | Goal Setting & Achievement | Critical Thinking | MS Office | Data Entry
Employment History
Flight Services International | International Flight Attendant | 2015-Present
- Make certain that all flight passengers stay safe during trips of varying durations; deliver superb service at all times during the flight to bolster levels of customer satisfaction
- Direct passengers on proper response during emergent instances; includes administering first aid to patients and coordinating larger-scale efforts as needed
Flashback Cafe | Head Waitress | 2012 2014
- Welcomed incoming customers; accepted, processed and delivered all food and beverage orders
- Leveraged excellent service delivery skills in working with customers; worked diligently to tend to their needs and reply to their questions
- Skillfully mentored and trained a dynamic team of new Servers with a focus on protocol and etiquette
Head Start of Greater Dallas | Office Assistant | 2009-2011
- Aided staff in performing clerical functions such as data entry, filing, copying and printing
- Entered data entry into computer terminals via Microsoft Word and Excel; also scanned paper files into electronic format for the sake of electronic file maintenance
- Replied to phone calls; greeted callers, routed incoming calls, took messages and directed calls to the appropriate staff member or department
- Ensured the utmost in confidentiality when handling sensitive employee and student information
Education & Credentials
Bachelor of Business Administration, Management, Stephen F. Austin State University, 2014
Mentor, Big Brothers, Big Sisters, 2016 Present
Membership, Society for Advancement of Management, 2013 2014
Fellowship Vice President, Alpha Phi Omega Fraternity, 2012 2013
Also certified in CPR and as a Flight Attendant
Yyyyyy x. yyyyyy
2812 Clearwater Dr.| Mesquite, TX 7518xxx-xxx-xxxx| abc@xyz.com
March 16, 2018
Hiring Agent Name/Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any leadership role years of solid business and administrative expertise, paired with a track record of success in all jobs I ve held. I work diligently to foster positive subordinate and management relationships in order to generate positive outcomes. As a professional, I strive to achieve objectives in both team settings and independently.
Outside of my customer service delivery acumen, I am often regarded as a subject matter expert in staff development, crisis response and client retention as a result of both my career experience and my Bachelor of Business Administration degree, earned in 2014. I am also certified as a Flight Attendant, a credential that not only qualifies me for my current role but also served to sharpen and refine my interpersonal communication and cultural competency skills.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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