Accomplished Management Professional eager to contribute strong business development background to a progressive organization.

• Regarded for ability to drive sales revenue and enhance customer experiences throughout development of innovative process improvement initiatives.
• Recognized as a Top Producer for continually achieving and exceeding existing sales goals.
• Demonstrated leadership skills obtained throughout hands on personnel management positions.
• Possesses bilingual abilities in English and Spanish.

Mattel- American Girl Miami, FL 2012-Present

Experience Manager

• Envision, design and deploy highly effective branding and marketing strategies to enhance overall customer experience.
• Chief responsibilities include venue selection, entertainment coordination and food selection for nationwide events and launches with up to 700 guests.
• Implement innovative business development strategies to promote achievement of existing revenue goals.
• Leverage subject matter expertise to conduct highly effective, onsite training programs at multiple branches nationwide and internationally.
• Collaborate extensively with major organizations, including the Miami City Ballet, Adrienne Arsht Center and the Greater Conventions and Visitors Bureau.
• Heavily involved in budget management, inventory selection and maintaining open lines of communication with Corporate Partners.

Mattel- American Girl - Chicago, IL 2008-2012

Assistant Sales Manager

• Conducted critical revenue research, key to identifying business trends and developing effective process improvement strategies.
• Strategically increased productivity by implementing training and motivational tactics for staff members.
• Continually achieved and surpassed existing sales metrics.
• Promoted customer satisfaction throughout daily interactions.

Chicago Red Stars- Chicago 2009-2010

Street Team Coordinator

• Contributed extensively to overall game day coordination, focusing primarily on enhancing fan experience.
• Resourcefully encourage participation throughout various tactics including, raffles, promotional hand outs and setting up tents.

Target - Chicago, IL 2004-2008

Team Leader

• Daily responsibilities included team performance management, visual merchandising, inventory control and logistics management.
• Provided top notch customer service, key to growing sales revenue.

Southern Illinois University - Carbondale, IL 2004-2008

Senior Administrative Assistant

• Assumed key administrative role, providing daily support to Director and six Counselors.
• Chief responsibilities included scheduling, data entry, travel coordination and filing.
• Utilized company knowledge and communication abilities to successfully resolve inquiries for new students while simultaneously promoting services.
• Implemented highly effective marketing and web content management strategies to increase program enrollment.

Ulta Chicago 2006-2008

Sales Associate

• Demonstrated strong sales and communication skills throughout daily customer interactions, with associated responsibilities including opening/closing duties, revenue tracking and customer inquiry resolution.

Bachelor of Science in Speech Studies, Minors in Spanish and Journalism,

Southern Illinois University Carbondale, Carbondale, IL; 2008

Sigma Lambda Gamma President

Hispanic Student Council President

Public Relations Student Society of America Member

SLG Chicago Metropolitan Alumnae Association Member

Greater Miami Conventions and Visitors Bureau Member

Miami Dade Department of Cultural Affairs Festivals and Special Events Grants Program Panel Member