- 8019 Waterview Ct Ÿ Xxxxxx, MD xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service Manager ▪ Sales Manager ▪ Sales Representative

Qualifications Profile

    Self-motivated and results-driven management professional with more than 21 years providing high-performance sales, customer service, operations management in the retail industry.

    Proven competence and dedication in delivering outstanding sales performance, leading sales teams from 60 to 80 associates in generating $50M annually, and penetrating new markets for sales growth, while providing a satisfying customer experience around company products and services that create and maintain a solid customer base in highly competitive retail markets.

    Well-organized with multitasking and prioritization skills that maximize resources to achieve outstanding results.

    Exceptional people management and interpersonal communication skills that inspire customer confidence, build sustainable professional relationships, and foster sales and service performance excellence, as well as teamwork synergies with colleagues and subordinates in meeting or exceeding marketing and sales objectives.

Professional Experience

Homegoods/TJX Company Ÿ Olney, MD Store Manager Feb 2017 Present

    Accountable for Merchandising, Operations, Customer Service and Human Resources for an $8M retail store.

    Develop effective marketing and sales strategies that expand markets, retain customers, increase and grow store sales.

    Manage store payables and expenses in accordance with approved operating and capital budgets, while managing merchandise inventory, prioritizing on shrink/loss prevention that ensured high availability of fast moving stocks.

    Provide HR support in staff recruitment, development, and career mobility, managing a team of 60 associates and Assistant Managers in steering the store operations to achieve sales and profitability targets.

    Supervised and motivated a team of 60 full and part-time associates in managing store operations and sales performance, developing and executing merchandising strategies and plans to meet sales objectives and maintain a totally satisfying customer experience with company products and services.

    Oversaw merchandise inventory, executing successful shrink reduction plans, containing operating costs, and generating sales growth that ensured sustainable profitability across lean and peak months of operation.

    Developed creative plans to increase merchandise visibility in store front displays.

    Provided HR support in staff recruitment, training, career mobility, and employee relations that improved staff morale and sales productivity while enhancing overall employee satisfaction through incentives and performance recognition.

    Interacted with regional and district sales management teams, providing guidance and direction in correctly implementing company policies and service quality standards that revitalize markets, regain customer confidence, deliver on sales expectations, and establish more responsive credit and customer service goals.

    Responsible for providing customer service in Front End Operations in accordance with service standards.

    Drove sustainable profitability (cost containment and sales growth) even during lean months while meeting or exceeding operational performance metrics and service quality standards at all times.

    Oversaw HR support in staff recruitment, training and guidance that enabled the store team to deliver in the areas of customer satisfaction, while providing recognition to outstanding performance in sales and addressing customer issues.

    Provided merchandise inventory control, executing shrink/loss prevention strategies that ensure high availability of fast moving merchandise items.

    Led 80 team members to meet and exceed customer service expectations and generate sales of $50M annually.

    Leveraged knowledge in statistical monitoring to develop team members in improving productive performance.

    Provided direction and leadership on all sales floor processes, developing and executing sales plans and campaigns, and coordinating all sales and promotional activities that maximized profitable sales and enhanced customer service, while fostering team productivity, career successes, and overall employment satisfaction.

Bed Bath & Beyond Ÿ Annapolis, MD Operations Manager Feb 1998 Apr 2000