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Yyyyyy x. yyyyyy

2616 Lakeview Dr. Unit D | Xxxxxx, SC xxxxxx xxx-xxx-xxxx |


Customer Service Professional


Reliable, hardworking and driven with years of experience in a wide variety of service and support-focused roles. Cal on skills to achieve organizational goals in both team-focused and independent settings. Possess keen ability to build rapport with individuals and groups at all levels. Adept at thriving in high-pressure environments that call on strong attention to detail. Seeking a new and exciting role that will allow for use of skills and offer opportunities for advancement.


Areas of Expertise


Service Delivery | Collections | Strategic Planning & Analysis | Management & Leadership | Resource Allocation

Communication | Leadership | Organizational Skills | Time Management | Problem Solving | Data Entry | MS Office


Professional Synopsis


ADP Tax Credits

Client Support Representative II (2005-2017)

Call Support Representative I (1999-2005)

         Completed inbound calls from and emailed reports to clients in accordance with guidelines so company were able to capture tax credits

         Fielded inbound calls from clients and replied to their tax credit questions and inquiries

         Led the development of daily reports that detailed the work completed by assigned team

         Proved crucial in completing special projects cross-departmentally as needed

         Played a key role in training new hires within the Call Center and Compliance departments

         Efficaciously completed tax credit screenings to pre-qualify clients for federal or state credits

         Keyed 8850 tax credit forms into a database with required information from clients to determine if new hires were eligible for tax credits

         Earned promotions to positions of greater authority/responsibility during tenure with company


Housing Authority of Xxxxxx

Eligibility Specialist (1997-1998)

Housing Qaulity Inspector (1997)

Secretary/Receptionist (1990-1997)

         Worked seamlessly with the general public in fast-paced, high-pressure environments to perform office duties swiftly and accurately

         Coordinated work with clients and personnel, as well as other agencies and vendors

         Updated files, cash deposits, collections and fiscal records as needed

         Skillfully determined compliance requirements and performed inspections, as well as encouraged the completion of standard maintenance and follow up

         Monitored programs in conjunction with clients and additional agencies




Completed Courses, Biology, Voorhees College



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