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Proficient, accomplished Customer Service professional seeking to apply comprehensive skill sets and many years of experience to a rewarding new role in Airline Customer Service.
Many years of experience in customer service, quality assurance, transportation operations, safety, organizational collaboration, documentation and problem resolution.
Conversationally fluent in English and Spanish.
Licensed in Classes B and P Air Brakes.
Highly accomplished in interpersonal communication and assessment of detailed criteria.
Ensure provision of superior client service to generate strong repeat business.
Adept in collaborating with diverse international clientele to successfully attain program targets.
Scheduler, Air Serve, Los Angeles, CA 2018 - Present
Effectively assist with preparation and distribution of scheduling of Bus Drivers.
Officer, Transportation Security Administration, Los Angeles, CA 2017
Skillfully ensured safety and security of passengers, baggage, aircraft and facilities.
MV Transportation 2010 - 2016
Customer Service, Burbank, CA 2010-2016
Knowledgeably assisted customers, answered questions and facilitated efficient, profitable operations.
Bus Driver, Dallas, TX 2010
Safely transported passengers and baggage to and from various locations.
Customer Service, Standard Parking, Burbank, CA 2012
Expertly assisted clientele with parking matters, payments and any disputes over damages.
Delivery Driver, Angel Harvest, Inc., Los Angeles, CA 2009 - 2011
Efficiently transported donated food to recipients and documented all activities.
Bus Driver, Edison Transportation, Vancouver, BC 2010
Picked up & delivered passengers to destinations and documented operations.
Bus Driver, Enterprise Rent-A-Car, Inc., Los Angeles, CA 2009
Knowledgeably operated bus at Los Angeles International Airport and ensured safety of passengers.
Los Angeles Valley College, Van Nuys, CA
Associate of Arts
Owner, Evermore Foods, North Hollywood, CA 1993 - 2005
Section Manager and Bartender, Compass Group, Charlotte, NC 1994
Manager, Long's Drugs, Tarzana, CA 1993
USDA-HAACP Compliance Manager, Guss Meat Company, Los Angeles, CA 1982 - 1993
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