Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage vendor management and financial functions, diffuse escalated operational situations, and manage client support initiatives. Offer solid supervisory abilities with experience in leading large-scale projects, leading cross-functional teams, and implementing innovative processes.

Operations Management Team Leadership/Motivation Training/Coaching Generating Presentations

Project Management Education Industry Staff Development Contract Management

Domestic/International Order Auditing Database Management Strategy Development MS Office Suite

  Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Played an instrumental role in handling jurisdiction launches which required completing site authorizations, generating informational reports to clients, and overseeing jurisdiction expansions

  Designed innovative expansion plans and highlighted reporting duties in addition to facilitating client discounts and applying promotion codes

  Utilized stellar communication and interpersonal abilities to successfully diffuse escalated client situations in addition to identifying innovative solutions aimed at improving satisfaction

  Coordinated administrative functions within the voucher department which included supporting relationships with high schools, technical schools, and training schools

  Generated comprehensive reports, completed audits of domestic/international orders, and coached/advised customers as needed

  Reviewed and resolved complex customer service situations, supported client projects, and monitored internal customer service metrics

Additional Experience Includes: Education Consultant, NCS Pearson (1997-1998), Northstar Transport, Accounting/Payroll Clerk (1997), Best Buy, Human Resources Records Associate (1996-1997), and Paragon Data Management, Human Resources & Administrative Assistant (1989-1996)

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operations management roles within a variety of environments with experience in reviewing both international and domestic orders, identifying innovative client solutions, and developing jurisdiction expansion plans. In addition, I have strong experience in maintaining rapport with clients and supporting client projects as needed.         

To complement my professional background, I also possess stellar communication and interpersonal abilities with a keen ability to improve customer satisfaction levels.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy