Personable leader with valuable, hands-on experience consistently exceeding performance objectives.

  More than eight years of experience helping students across the U.S. prepare for major tests such as the MCAT, SAT/PSAT and GRE, among others.

  Excellent listening, verbal communication and interpersonal skills to lead a diverse team of tutors.

  Stellar background recruiting tutors, as well as training team members on best practices of operations.

  Proficient with Windows and Apple operating systems and Microsoft Office.

Placement Director, Varsity Tutors 2014-Present

  Showcase stellar leadership skills while overseeing a diverse team of more than 800 tutors.

  Consistently exceeded performance metrics across call and placement objectives.

  Created a system to integrate a second placement director into larger cities to better distribute workload.

  Manage the Los Angeles, San Diego, New York and online markets.

  Train new placement directors to maximize their potential and take ownership of their respective cities, including working to maintain customer satisfaction and prevent refunds.

  Collaborate with a team of internal sales personnel and client directors, including participating on calls with prospective and existing clients.

  Analyze job applications and resumes of prospective tutors to ensure a pipeline to meet customer needs.

Pre-College Faculty/Academic Coordinator, Kaplan Test Prep 2007-2014

  Played an integral role training new teachers and tutors to educate students for several types of standardized tests, including the ISEE, SAT/ACT, GRE, MCAT and DAT/OAT.

  Communicated effectively with teachers, tutors, students and parents to achieve objectives.

  Led teaching services for the SAT and ACT examinations, including preparing lesson plans.

  Contributed to improving the companies marketing campaigns on college campuses.

Education Outreach Coordinator/Collections Assistant, San Diego State University 2011-2014

  Led a team of interns and volunteers on best practices of preserving artifacts.

  Built relationships with teachers at more than 200 public and private elementary and middle schools.

  Planned and executed events that promoted anthropology, including scheduling classroom visits and presentations and leading customized, oral presentations.

Gaming Volunteer Coordinator, Phoenix Comic-Con (Annual Event) Phoenix, AZ Annually since 2011

  Showcase strong leadership skills while managing up to 200 volunteers before and during the event, including recruiting staff in the months leading up to the annual Comic-Con event held in Phoenix.

  Provide more than 1,200 hours of training to volunteers so they have confidence to interface with consumers when they play games at a tradeshow booth during the event.

Master of Arts (MA), Anthropology, San Diego State University; earned 2015

Bachelor of Arts (BA), Anthropology and History, Sonoma State University; earned 2008