- 288 Hancock St.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Human Resources Assistant /Administrator

Qualifications Profile

    Self-assured and results-driven business management professional with more than 10 years providing high-performance sales, business administration, and HR management in the academe, retail, sales outsourcing solutions, private legal practice, energy service, and healthcare advocacy organizations.

    Detailed, well-organized, and resourceful with multitasking and prioritization skills in harnessing limited resources to achieve expected outcomes with or without supervision.

    Effective interpersonal communication fiat and strong people management that forge collaborative engagements with colleagues across diverse ethnicities.

Key Expertise

    Strategic Human Capital Planning & Execution

    Manpower Sourcing & Recruitment

    Payroll Administration

    Organizational Development

    Sales Operations Management

    Inter-Office Coordination

    Office & Staff Administration

    Records & Document Management

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Process/Workflow Improvement

    Policies & Regulatory Compliance (i.e. OSHA, EEO, etc.)

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Provided HR management support, building professional employee relationships through prompt and efficient internal employee services, conflict resolution, training support, payroll and benefits administration, timekeeping support, and employee records management.

    Process job applicants and implement screening procedures to validate applicant skills by administering and scoring applicable trade and proficiency tests. Informed applicants on test schedules

    Developed orientation materials, welcoming and onboarding new hires to orient them with compaxxxxxx policies, expectations, and other pertinent information to acculturate and create a foundation for productive performance.

    Collected timekeeping information for payroll processing and administration.

    Provided sales and customer service, listening to customer requirements and presenting solutions to win sales.

    Built and maintained professional relationships with existing customers through regular contacts in person and via phone calls and emails,

    Conducted cold calls to prospects, gathering market and client information, arranging client meetings and providing product presentations that target unmet client needs.

    Served as a point person with existing clients and prospects, negotiating contract terms, and closing sales.

    Represented the compaxxxxxx in trade exhibitions, events and demonstrations.

    Negotiated price, deliverables, and specifications, providing options and product knowledge to clients on new product development efforts and special promotions.

    Provided administrative support that included organizing and archiving paper and electronic files into a readily accessible and efficient document filing system, proofreading reports originating from the office, and performing data entry into compaxxxxxx database systems.

    Generated sales to meet quotas in the men s clothing department while providing customer services in accordance with the compaxxxxxx s service quality standards.

    Responded to customer questions and assisted with their purchase decisions, presenting and recommending options that meet their requirements from a range of select merchandise items.

    Ensured organized display of merchandise, maintaining clean and orderly presentation.

    Compared merchandise invoices to items actually received to ensure that delivers complied with orders.

- 288 Hancock St.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Performed administrative and clerical support to operations, recording and proofreading documents and reports, extracting relevant information from files in responding to requests, while maintaining an efficient records management and filing system for both physical and electronic records.

    Administered fundraising programs, communicating with donors and sponsors, booking meetings and flight arrangements, and supporting funds management.

    Provided client and internal customer service, reviewing relevant documents, interacting professionally with clients, employees, and industry professionals in addressing questions, issues and concerns, while processing client requests for prompt and responsive legal services.

    Provided inventory management support, requisitioning merchandise and office supplies based on demand, and comparing invoices with items received to ensure proper compliance with purchase orders.

    Oversaw in-house and 3^rd party service providers involving office and equipment maintenance.

    Built and maintained professional relationships with stakeholders, court personnel and justices, and other law professionals to ensure productive daily routines.

    Ensured that all legal documents for external parties were properly proofed and corrected.

    Solicited sales for new or additional services and processed new orders, ensuring prompt and courteous services in addressing customer needs with customized energy solutions and services.

    Maintained efficiency and readily accessible customer records for quick reference in providing customer service.

    Assisted customers with the right information in benefiting from compaxxxxxx services, ensuing maximized customer experience around compaxxxxxx products and services.

    Collaborate with support departments and senior management in addressing and resolving customer complains.

    Determined charges for services requested, collected deposits and subsequent regular payments, arranged for 3^rd party billing, or arrange for billing.

Education & Credentials

    B.S. in Business Administration, ADELPHI UNIVERSITY Ÿ Garden City, XXXXXX (Expected 2018)

    Associate in Occupational Science, ASA COLLEGE Ÿ Xxxxxx, XXXXXX (2010)

Professional Training & Certifications

    Certificate In Human Resources Generalist, Pace University (2015)