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Yyyyyy x. yyyyyy

215 Brookfield Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Multi-Site Operations Management Team Building Training / Development Mentoring / Coaching

Strategic Analysis / Planning Budget Control Crisis Prevention Regulatory Compliance Risk Assessments

Financial Management Organizational / Time Management Human Resources Legal Processes Policy Development

Stakeholder / Partner Relations Volunteer Recruitment Process Optimization Marketing Public / Community Relations


Integral Leader who can make decisions to reflect positively on multi-industry operations success (e.g. social services, business, government) in alignment with a company s vision, value, and goals to attain a significant competitive advantage, and who rises above challenges to drive winning outcomes. Ambitious Self-Starter who sees the big picture at all times. Excellent Communicator who builds synergistic relationships with public- / private-sector leaders, business / operational peers, clients, and the community; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity while actively delivering superior company services.


Professional Synopsis


State of Xxxxxx 2012 2016


North Central Guardianship Supervisor

  Capitalized on the opportunity to continually ensure forward-thinking health, safety, and well-being of individuals under the state s guardianship program, including monitoring daily operations; conceptualizing, developing, and implementing policies / procedures; reviewing and approving organizational budgets; and handling team building.

  Drove operations success by recruiting, training, mentoring, and managing a top-performing team of program associates, including leading bi-monthly staff meetings, completing case reviews, and addressing staff concerns.


  Successfully ensured consistent compliance with SCL regulations.

  Proactively handled all crisis situations to meet individual care goals.

  Served as a highly effective member of a multidisciplinary health care team.

  Recruited volunteers and ran background checks on individuals per regulatory standards.

  Exhibited skill in working with multicultural teams, including courts, judges, and county attorneys, as well as hospitals, doctors, hospices, nursing homes, and personal care homes while building relations with key agencies.


Community Choices Unlimited 2009 2012


Assistant Program Manager Case Manager

  Utilized broad scope of industry knowledge toward directing program initiatives to provide a safe, healthy, and happy environment for individuals to live and to be a part of a residential community provided by Community Choices, including managing daily operations; coordinating budgets; and ensuring state, local, and federal legal compliance.

  Led recruitment, hiring, training, mentoring, and management of staff, and prioritized workflow to meet goals.


  Served as a go-to Safe Crisis Management Instructor for the organization.

  Supervised a high-volume residential program while conducting client counseling.

  Successfully maintained continued open lines of communications with outside agencies.


DVD, LLC 2008 2009


Executive Director

  Strategically steered development of a quality SCL organization focused on serving persons with intellectual and physical disabilities, including coordinating valuable programs to allow individuals to take advantage of all of their community resources and to become productive members of society in alignment with individual goals and objectives.

  Recruited, trained, mentored, and managed agency staff, along with handling all program planning, case management, policy / procedure development, and relationship-building efforts with various outside agencies.

  Conducted discharge and service plans, facilitated supportive counseling, and created unique crisis plans.


  Actively developed and monitored an overall agency budget to meet organizational needs.

  Conceptualized and developed highly successful marketing tools to grow the agency s presence.

  Completed process to become an SCL provider and established 20+ working relationships with outside agencies.

Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


Community Alternatives of Xxxxxx 2003 2008


Case Manager

  Spearheaded comprehensive agency-wide trainings as a certified instructor, including ensuring all Medicaid and Medicare was up-to-date, monitoring service sites, supervising personnel, and working within state / federal guidelines.

  Conducted staff training / development and mentoring, along with teaching key life skills for program participants.

  Developed ongoing positive relationships with outside agencies and provided community resources for participants.


  Developed highly beneficial crisis plans and individual drug and alcohol treatment plans for clients.

  Served as Safe Crisis Management Instructor and reduced restraints 80% with high staff retention rates.

  Resolved billing issues with plan approval with the SCL program and developed key agency goals and objectives.


The Xxxxxx United Methodist Home for Children 2002 2003


Team Leader

  Applied strong leadership talents toward recruiting, training, mentoring, and managing staff, including developing crisis plans, serving on an interdisciplinary team, and developing and revising policies and procedures for the cottage.

  Supervised a treatment residential program, along with handling budgeting, maintenance, and other offsite activities.


  Taught life skills for clients and mentored individuals to graduate while within the program.

  Conceptualized and developed successful stress management techniques for less physical aggression.


The Institute for Family Centered Services 2001 2002


Family Service Coordinator

  Delivered results-focused in-home counseling and 24-hour crisis intervention services, including coordinating community initiatives for families and providing case management, federal transitional housing, and clinical assessments.

  Led targeted support for low-income families with budgeting, financial planning, health and wellness, chronic health conditions, and special needs, and further served as a liaison between families and the court system with at-risk teens.


  Collaborated with individuals to work to improve school results and graduate per goals.

  Served on a multidisciplinary team tasked with coordinating wide-ranging mental health services.

  Proactively assisted clients in refraining from deviant behaviors to become productive members of society.


Bluegrass Regional MH MR Board Connections 1997 2001


Residential Supervisor

  Played a vital role in directing a solutions-focused staff, including handling all recruitment, hiring, training / development, mentoring, corrective and disciplinary actions, payroll, workers compensation, and key scheduling.

  Demonstrated talent in leading a residential program, including reviewing and revising policies and procedures.

  Cost-effectively budgeted maintenance accounts, conducted inspections, and ensured safety compliance.


  Established a valuable committee to discuss staff and management needs.

  Improved staff retention rates and enhanced staff and management relationships.

  Successfully passed all critical state inspections throughout residential leadership tenure.


Education & Professional Affiliations


Xxxxxx State University


Bachelor of Arts in Psychology (Minor in Sociology)


1996 s Counseling & Placement Award, Xxxxxx State University

Vice President, Upward Bound Program Member, United States International Sports Exchange Team

Yyyyyy x. yyyyyy

215 Brookfield Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx






Hiring Agent Name

Company Name


City/State/Zip Code




I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.


I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Site Operations Management, Team Building / Training, Strategic Analysis / Planning, Budget Control, Financial Management, and Marketing. I am also well-versed in Policy Development, Process Optimization, Human Resources, Risk Assessment, Public / Community Relations, and Stakeholder / Partner Relations, among other areas.


To complement my background, please note that I attained a Bachelor of Arts in Psychology (minor in Sociology) from Xxxxxx State University.


Recently, as a North Central Guardianship Supervisor for the State of Xxxxxx, I expertly managed the forward-thinking health, safety, and well-being of individuals under the state s guardianship program. Within this role, I monitored daily operations, along with conceptualizing, developing, and implementing policies / procedures and reviewing and approving budgets. During this time, I also recruited, trained, mentored, and managed top-performing program team members; led bio-monthly staff meetings, and addressed staff concerns.


A sampling of my achievements included:


  Successfully ensuring consistent compliance with SCL regulations.

  Proactively handling all crisis situations to meet individual care goals.

  Serving as a highly effective member of a multidisciplinary health care team.

  Recruiting volunteers and running background checks on individuals per regulatory standards.

  Exhibiting skill in working with multicultural teams, including courts, judges, and county attorneys, as well as hospitals, doctors, hospices, nursing homes, and personal care homes while building relations with key agencies.


[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional leadership experience.


I look forward to hearing from you, and thank you in advance for your careful consideration.






Yyyyyy x. yyyyyy

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