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Yyyyyy x. yyyyyy

9293 Terrace Park Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Seeking Client Account Services Manager Role

Customer-Focused Leader Committed to Improving Services and Boosting the Bottom Line


Dynamic Credit & Collections Expert who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a company s goals, and who works to attain a competitive advantage and generate robust growth via insightful, change-driven results. Visionary Professional who independently achieves winning outcomes via new process design and implementation, including quickly resolving complex challenges and adapting to evolving scenarios to reach high profit and productivity levels. Excellent Communicator who develops synergistic relationships with C-level decision-makers, legal / regulatory teams, third-party agencies, and clients, and who leads peers by example and with integrity.


Core Competencies Include:

  Collaborating in all aspects of financial analysis, research, and strategy planning.

  Rapidly assessing client needs to create innovative methods to improve processes.

  Driving growth by evaluating financial and market indicators to secure sustainable growth.

  Surpassing objectives via knowledge of credit analysis, risk management, and underwriting.


Professional Synopsis


Grimes Horticulture, Concord, XXXXXX 2013 Present


Credit Manager

Capitalize on the opportunity to lead forward-thinking management of a monthly collection forecast against a yearly cash goal, and keep accurate track of accounting indicators for a dashboard. Coordinate and manage daily operations of a total accounts receivable department lifecycle. Direct year-long contra accounts to offset receivables against payables. Serve as member of the National Horticulture NACM Midwest Group.


  Successfully revised the company s Credit Policy and Business Terms.

  Collaborated with vendors and customers for third-party placement of bad debt.

  Led first-, second-, and third-year cash collections at $680,000 over forecasted plan.

  Instructed a Deed of Trust traction for defaulted payment agreements and land sales.

  Added online options for customers to facilitate on-time bill payment and product claims.


TRN Financial Group, Akron, XXXXXX 2012 2013


Tremco, Inc., Beachwood, XXXXXX

Senior Credit Analyst

Utilized broad scope of industry knowledge toward tracking public- and private-sector roofing projects, including managing appropriate documentation for each state requirement to meet project objectives. Efficiently followed daily collection strategy through Get Paid.


  Expertly filed appropriate bond or lien claims at time of project due dates.


Alliance Staffing Solutions, Independence, XXXXXX 2011 2012


Garland Company, Inc., Cleveland, XXXXXX

Credit Analyst

Demonstrated skill in accurately tracking public- or private-sector roofing projects, including filing appropriate documentation for each state requirement to align with project goals. Filed bond or lien claims at due dates.


  Successfully worked on weekly detailed aging and bank ineligible lists.


Enerco / Mr. Heater, Cleveland, XXXXXX

Accounts Receivable Cash Application Specialist

Accurately posted daily payments to accounts from lockbox and created spreadsheets for deductions that included defectives, pricing, and co-ops. Comprehensively handled weekly aging and bank ineligible lists.


  Seamlessly set up new credit applications for new customers.

  Streamlined new account set-up for repair vendors and rental companies.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Synopsis (continued)


Just in Time Staffing, Xxxxxx, XXXXXX 2011


Buyers Products Company, Xxxxxx, XXXXXX

Credit Manager

Spearheaded results-generating customer management of all receivables of $13 million monthly. Handled order releases for accounts currently 60-days over term six times daily, and managed a weekly hold list for customers that were past due at time of order. Objectively managed credit-related issues with customers regarding limits, risk, and change in terms, and placed accounts in third-party collections as required.


  Provided weekly updates to CEO for pre-season orders and 90-day ineligible account lists.


GE Capital, Cleveland, XXXXXX 2009 2011


Credit Analyst

Strategically steered commercial-sector credit and capital analysis projects, including managing 250 accounts with monthly A / R balances up to $43 million across Industrial Systems, ITI, and Digital Energy product lines. Directed cash calls within business units, and received project / vendor updates to prevent past-due invoices. Conducted DNBi credit limit and risk reviews to maintain appropriate lending limits. Prepared bi-monthly cash call updates. Resolved escalated disputes with business leaders to maintain positive standing.


  Reduced past due invoices from June to December 2009 by 29%.

  Reduced aged invoices from $4 million to $2.5 million a 35% decrease.

  Decreased past-due cases from August 2009 to August 2010 by $5.5 million.

  Reduced 60-day bucket between 2009 and 2010 by $3.5 million from year-to-date.

  Decreased lessened claims in credit memo status from $47,000 to $13,000 in 2009.

  Honored with GE Lighting & Industrial s Customer Financial Service CFO Award in 2009.

  Reduced Plainville Billing projects 25% via support of project managers and field engineers.


McCarthy, Burgess & Wolff, Bedford, XXXXXX 2008 2009


Account Executive Commercial Recovery Analyst

Led targeted marketing to C-level executives regarding commercial third-party receivables. Proactively liaised among small- to mid-sized businesses regarding resolution of defaulted contracts and leased equipment.


  Built productive operations by training collectors on new commercial credit card portfolios.



Consumer Credit Analyst

Played a vital role in driving profits while mitigating risk and ensuring regulatory compliance. Led multiple credit and loan processes in collaboration with senior and middle management teams. Improved customer retention by cost-effectively negotiating rate migration within a credit card and consumer loan portfolio. Reviewed risk-based accounts and accurately identified types of risk for bank.


  Personally granted Lending Authority of $50,000.

  Funded $1.5+ million in unsecured loans on a monthly basis.

  Identified and resolved multi-market fraudulent loan originations.

  Successfully led underwriting of new / exiting consumer and business loans.


Education & Technical Summary


Bachelor of Business Administration (Marketing) Cleveland State University

Managing in a Healthcare Environment Certificate Case Western Reserve University


Microsoft Office Microsoft Dynamics GP Oracle Get Paid SAP Info JD Edwards

DNBi Risk Management Solutions Lien Tracker (NCS) Formal Credit & Risk Training


Yyyyyy x. yyyyyy

9293 Terrace Park Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx






Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.


To acquaint you with my background, I can offer proven experience in Credit and Collections Processes, Financial and Credit Analysis, Risk Management and Mitigation, Accounts Receivable Management, Strategic Analysis and Planning, Trends Tracking, and Underwriting. I am also highly skilled in Client Relationship Management, Conflict Resolution, Research, Process Optimization, Sales, Marketing, and Customer Service, among other areas.


As a Credit Manager with Grimes Horticulture, I successfully manage a monthly collection forecast against a yearly cash goal while accurately tracking accounting indicators for the company s dashboard. Within this role, I coordinate and manage all facets of daily operations for a total accounts receivable department lifecycle. I also direct year-long contra accounts to offset receivables against payables.


A sample of my achievements include:


  Successfully revising the company s Credit Policy and Business Terms.

  Collaborating with vendors and customers for third-party placement of bad debt.

  Instructing a Deed of Trust traction for defaulted payment agreements and land sales.

  Leading first-, second-, and third-year cash collections at $680,000 over forecasted plan.

  Adding online options for customers to facilitate on-time bill payment and product claims.


To complement this experience, please note that I earned a Bachelor of Business Administration in Marketing from Cleveland State University and hold a Certificate in Managing in a Healthcare Environment from Case Western Reserve University.


[ Suggestion! Optional! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abilities, please refer to my enclosed resume for additional experience in credit analysis / management, cash applications, commercial recovery, and account management roles.


As a proven leader, I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy

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