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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing complex medical claim processing, supervising cross-functional teams, and managing financial operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and co-workers.
Key Competencies
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Revenue Cycle Management EMS Claim Processing Staff Management Strategy Implementation |
Medicare Claim Processing Cost Management Accounts Receivable Team Leadership |
Process Improvement Attention to Detail Insurance Claim Investigation Complex Problem Solving
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Professional Experience
Reach Air Medical Services, Division of Air Medical Group October 2015-Present
Independent Contractor
- Directly manage several administrative and operational functions within a fast-paced organization with a concentration on increasing productivity and efficiency
- Act as Project Liaison between a parent company and billing agency during a complex business transition which was focused on bringing revenue cycle management in-house
- Utilize superior technical acumen in order to provide system support to end-users, configure system settings, administer training to new staff members, and monitor project metrics
- Play a lead role in various post-transition tasks such as monitoring charge entry, adjudication processing, and billing team supervision
Health Services Integration Inc. October 2003-September 2015
Senior Director of Operations (2015)
Director of Patient Accounts (2007-2011)
Manager of Patient Accounts (2003-2007)
- Coordinated daily operations within an organization which specialized in comprehensive EMS claim management for both air and ground providers
- Supervised a team of over 40 staff members which required providing individualized feedback and coaching in addition to monitoring productivity and both individual and team metrics
- Fostered positive rapport with internal team members and external business partners which included 12 EMS agencies which accounted for over $673 million in billable charge and $125 million in revenue
- Designed and implemented comprehensive policies and procedures which resulted in reducing cost per claim by 35% in addition to reducing technical denial rates to under 5%
- Successfully analyzed market data in order to increase efficiency and acted as Training and Development Expert which included overseeing internal claim audits
Additional Experience: Contract Billing Specialist, Ghilotti Construction Co. and Accounts Receivable Manager, Health Plan of the Redwoods
Professional Development
Certified Ambulance Coder, National Academy of Ambulance Coding
Proficient in: TriTech EMS Billing, Zoll-Rescue Net Billing, Amisys, ForeFront, Microsoft Office Suite, Outlook Express, Windows, DocuWare Imaging, and ADP Payroll
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