- 15 Spruce St Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

District/Regional Manager (Retail)

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 9 years providing high-performance regional and global sales & marketing, customer service, staff development, and market-focused operations support in the high-value retail industry.

-    Strong passion for delivering outstanding customer service and operations support that facilitate meeting or exceeding sales targets while growing a solid customer base.

-    Detail-oriented, analytical and methodical with critical and innovative thinking to strategize solutions in addressing retail store operations and professional relationship issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership with exceptional people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Traditional & Online)

    Retail Sales Management

    Channel Marketing

    Territory Sales Administration

    Multiple Account Management

    Visual Merchandising

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Branch Operations Management

    Business Development

    Branch Resource Management

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Profitability Management

    Project Management

    Inventory Management (Shrink Prevention)

Administration

    Policies & Regulatory Compliance (i.e., OSHA, etc.)

    Fiscal & Budget Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    Bilingual in English & Japanese (Intermediate)

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook) in Mac OS & PC

Professional Experience

Abercrombie & Fitch

    Oversaw routine front and back-office store operations, supervising and evaluating performances of around 25 full-time and 300 part-time employees at axxxxxx given time.

    Managed the highest grossing flagship stores in the compaxxxxxx, such as in Xxxxxx City, Tokyo, Singapore, Hong Kong, Seoul as well as other chain and outlet stores locally and overseas.

    Provided information to several cross-functional departments involving management alignment and priorities, merchandise logistics, inventory allocation, business and industry trends, competitor research, global promotions and local health & safety standards.

    Developed and promoted 100 full-time employees including 4 district managers for Tokyo, Singapore, Hong Kong and London, while successfully launching 4 overseas stores (2 flagships, 1 chain store and 1 outlet).

    Pioneered and managed social media accounts that widened brand recognition and staff recruitment, capturing individual Instagram accounts to as maxxxxxx as 10,000 followers in Tokyo that significantly incremented regional sales.

    Increase year-on-year sales revenue for several local and overseas stores over the last 9 years.

    Increased overall customer satisfaction in East Asia (per inmoment.com) from a grade of 17 to 60 between Q4 2015 and Q4 2016.

    Reduced annual operating costs generating between $300k and $800k in weekly savings, depending on time of year.

Education & Credentials

    B.A. in International Business, HOFSTRA UNIVERSITY, Frank G. Zarb School of Business (2001)

Professional Training & Certifications

    Japanese language comprehension (3 years)

    2 day training in Collaboration.

Awards & Recognition

    Best Increase To Conversion Percentages (2015) | Voted into the Top 10 District Managers by peers (2015)

    Best Loss Prevention scores (2014) | Best DM in Customer Service (2013)

    Consistently received excellent in annual performance grades.