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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused and self-directed Human Resources Professional with years of both military and civilian experience, the former of which is transferable to any role in a private sector setting. Possess notable experience in contributing actively to administrative and Human Resources functions. Demonstrated comprehension of HR concepts and best practices. Resourceful and adaptable, fostering collaborative relationships as the foremost point of contact amongst management, colleagues and stakeholders. Communicate effectively with individuals and groups at all organizational levels and from diverse cultural backgrounds. Excel in stressful situations under critical deadlines. Adept in handling multiple projects concurrently as an independent achiever. Swift learner, able to absorb new ideas and thrive under pressure in a fast-paced, high-pressure setting. Seeking a role as a Human Resources Analyst that will offer longevity and advancement opportunities.


Core Skills


HR Operations | Community Partnerships | Workforce Development | Conflict Resolution | Investigation Processes

Diversity & Inclusion Outreach | Strategic Planning | EEO/AA | Veterans Support | Mentorships & Training | Leadership

Relationship Building | Interpersonal Communication | Policy Enforcement | Confidentiality | Reports & Presentations Attention to Detail | Organization | Time Management | Problem Solving |Data Analysis | Statistical Methods | MS Office


Professional Experience


U.S. Department of Veterans Affairs | Administrative Assistant Intern (2014-2016)

         Led promotional efforts that informed intended audiences of health care, education and care access essentials

         Facilitated outreach to veterans, including those in crisis, to pair them with community resources that best fit their respective circumstances; provided information regarding resources and benefits

         Scheduled and led trainings for Counselors to offer them ongoing professional development opportunities

         Ensured operational compliance with HIPAA regulations at all times


Human Resource Assistant

         Fulfilled projects, including documents, reservations, and purchases in accordance with management deadlines

         Scheduled interviews, appointments and meetings for management to ensure optimal calendar coordination

         Upheld current knowledge of HR laws and policies in offering guidance staff at all levels across a variety of HR areas including incentive and awards programs, benefits and leave, the PIV system, recruitment and placement

         Reviewed employee service requests to troubleshoot federal staff concerns and/or compliance with VA regulations

         Completed required HR documentation and forwarded it to a higher-level HR Liaison

         Expressed to employees a need for supporting documentation needed to reach resolution; replied to related questions, discussed actions taken, offered resolution timelines and ensured that issues were reviewed at a higher managerial level 

         Led the development of PIV card policies and gathered procedure, expiration, approval, scheduling and fingerprinting data

         Assessed records to ensure compliance with legal and regulatory requirements; reported errors or missing data to HR management to commence processes for next-level action

         Reviewed performance assessments and related documentation including SF 50 and SF 52 forms

         Conducted new employee orientations; confirmed proper identification, conformation, tax form completion, understanding of government protocols

         Trained team members on sensitive material handling and presented on employee benefits; also advised employees on available VA benefits and leave programs per federal law and VA policies

         Answered questions regarding standardized VA policies and related federal laws

         Consistently communicated with employees in a courteous, tactful, fair and respectful manner

         Prepared initial HR documentation needed to field job accommodation requests


Vocational Rehabilitation Technician

         Led initial orientation for veterans interested in learning more about educational benefits provided by the VA; clarified areas of ambiguity that arose as a result of the material presented during these orientations

         Evaluated VA Vocational Rehabilitation (VR&E)/Chapter 31 benefits and services applications to make positive determinations concerning basic claims eligibility using data gathered from source documents

         Authored, updated and authorized Chapter 31 Master Records in appropriate VA databases; documented finalized decisions in veterans individual Counseling Evaluation Rehabilitation/CER Folders

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Vocational Rehabilitation Technician, Continued

         Forwarded negative determinations of Chapter 31 to the appropriate Regional Offices in the Veterans Service Center to each could take appropriate action moving forward

         Processed program participants subsistence allowance awards on VA Database; amended awards if needed

         Offered clerical and administrative support for Oakland VR&E local office operations


San Quentin State Prison | Administrative Assistant/Intern to Correctional Counselors (2011)

         Attended and observed counseling sessions with inmates; wrote yearly status reviews for each

         Mastered how to thrive in challenging settings with a sense of calm and poise


USS-Posco Industries | Tractor Driver (2007-2011)

         Operated heavy machinery, including forklifts and tractors; kept detailed records of all daily activity

         Diagnosed, notated and reported on inoperable or nonfunctional equipment per safety standards to ensure all equipment was in working order


U.S. Army | Combat Medic/ Sergeant (1999-2006)

         Effectively delegated workflows across a division of eight Soldiers under personal command; guided and coached the platoon to achieve designated tasks and objectives, as well as trained them on basic combat life-saving practices

         Executed motor transport and security of bulk cargo, containers, prisoners and personnel in Iraq

         Headed training programs to aid Soldiers in incorporating combat life-saving skills into their daily processes to ensure readiness at all times

         Incorporated role-playing, simulation, group discussion, and lecture training styles to communicate material to diverse audiences varying in terms of their ethnic, social and educational backgrounds

         Customized communications to ensure full comprehension of instructional material; encouraged feedback to questions and answers to reinforce understanding of presented material

         Developed, modified and organized portions of the training manual and other course material, e.g. handouts and visuals

         Directed operational methods from Command; interpreted information and translated it to assigned squadron to maximize levels of understanding, and in turn, overall efficiency

         Honored as a Head Combat Life Saver (CLS) within the platoon

         Awarded the Purple Heart, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon, Combat Action Badge and both the Expeditionary and Service Medals for the Global War on Terrorism


Education & Credentials


Master of Business Administration, Golden Gate University, April 2018 (with Certificate in Human Resource Management)

Bachelor's Degree, Sociology, California State University East Bay, 2014

Associate's Degree, Criminal Justice, Heald College, 2012




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