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Yyyyyy x. yyyyyy
182
Reliance Place
Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx abc@xyz.com
Summary of Qualifications
Personable communicator with a work history of leading operations and training team to excel.
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Experience guiding team members and managers to exercise sound judgment to reduce risks.
Outstanding background coaching, teaching and training colleagues on best practices of customer acquisition and retention, as well as how to quickly learn new products and services.
Strong background focused on continuous and process improvement to increase profits and productivity.
Experience revamping operations, services, policies and procedures to meet key performance indicators.
Proficient with Microsoft Office.
Areas of Expertise
Team Building/Leadership Employee Relations Team Training
Administrative Management Recruiting & Hiring Strategic Planning
Employee Retention Continuous/Process Improvement Problem Solving
Succession Planning Oral Presentations Profit and Loss
Professional Experience
Bergey s Buick GMC Souderton, XXXXXX Sept. 2010-Present
Business/Finance Manager
Reporting to the General Manager, build and maintain rapport and positive relationships with consumers, colleagues and representatives at up to eight different lending institutions.
Communicate effectively with key stakeholders in person, over the telephone or via email.
Support a sales team of 10 personnel with achieving daily revenue objectives.
Negotiate with lenders and consumers to secure favorable rates and close sales.
Achievements:
Doubled per vehicle revenue from $300.00 to $600.00 by successfully selling service contracts, including rexxxxxxir warranties; extended warranties; interior and exterior protection plans; ding and dent protection; and gap insurance, among other services.
Ruby Tuesday Xxxxxxville, XXXXXX Jan. 2005-Sept. 2010
Manager (Aug. 2006-Sept. 2010)
Reporting to the General Manager, led a shift leader and a team of up to seven servers; seven kitchen staff; and three hosts to provide exceptional service to guests.
Trained, mentored and coached team members on best practices of customer acquisition and retention.
Oversaw profit and loss of the business, including managing inventory control and purchasing functions.
Interviewed candidates for employment opportunities and hired team members that were an ideal fit.
Achievements:
Consistently increased sales by up to 10% while reducing costs by controlling inventory.
Promoted up to seven team members to positions of greater responsibility for exceeding performance goals.
Successfully retained employees by creating a positive and sustaining work environment.
Yyyyyy x. yyyyyy
182
Reliance Place
Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx abc@xyz.com
Professional Experience (continued)
Ruby Tuesday Xxxxxxville, XXXXXX (continued) Jan. 2005-Sept. 2010
Shift Leader (July 2006-Aug. 2006)
Gained the trust, confidence and respect of team members to deliver an outstanding guest experience in a fast-xxxxxxced, high-volume setting.
Mentored and educated employees on how to build and grow relationships with customers.
Created shift schedules for employees, and managed profit and loss for each shift.
Achievements:
Initiated sales contests that results in meeting or exceeding sales performance objectives.
Successfully reduced costs and eliminated waste, which improved the bottom line.
Server/Host (Jan. 2005-July 2006)
Learned every aspect of how to operate a successful restaurant, including serving and hosting duties.
Achievement:
Chosen by management to lead busy shifts, whether in the kitchen or out in the restaurant.
Previously:
Bergey s Ford Ambler, XXXXXX July 2003-Jan. 2005
Detailer
Displayed stellar analytical, attention to detail and organizational skills while detailing cars.
Showcased a meticulous knack for details, which impressed customers and colleagues.
Contributed to helping increase sales and overall perception of the dealership.
Viastar Technologies Harleysville, XXXXXX Oct. 2001-May 2003
Team Leader
Promoted to a leadership role for outstanding people skills and ability rexxxxxxiring wireless telephones.
Managed up to five co-workers to maximize their potential and exceed job goals.
Successfully reduced the number of mistakes, which resulted in lower operating costs.
Technician
Rexxxxxxired all makes and models of wireless telephone in an accurate, timely and efficient manner.
Perkins Family Restaurant Xxxxxxville, XXXXXX Dec. 1998-May 2002
Server
Promoted from Busboy to Server for demonstrating excellent listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of guests and co-workers.
Busboy
Education
Associate of Science (AS), Electronic Engineering, Lincoln Technical Institute Allentown, XXXXXX
Yyyyyy x. yyyyyy
182
Reliance Place
Xxxxxx, XXXXXX xxxxxx
xxx-xxx-xxxx abc@xyz.com
Dear Hiring Manager:
I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accomxxxxxxnying resume, I am a personable communicator with a work history of leading operations and training team to excel. During my career, I have been promoted to positions of greater responsibility for consistently exceeding performance objectives. I have experience guiding team members and managers to exercise sound judgment to reduce risks. Additionally, I have an outstanding background coaching, teaching and training colleagues on best practices of customer acquisition and retention, as well as how to quickly learn new products and services. I also have a strong background focused on continuous and process improvement to increase profits and productivity. In this caxxxxxxcity, I have experience revamping operations, services, policies and procedures to meet key performance indicators. Among my achievements:
Consistently increased sales by up to 10% while reducing costs by controlling inventory.
Promoted up to seven team members to positions of greater responsibility for exceeding performance goals.
Successfully retained employees by creating a positive and sustaining work environment.
Reduced costs and eliminated waste, which improved the bottom line.
As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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