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Yyyyyy x. yyyyyy
- 4936 Signature Dr. Apt. 101Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Management Trainee
Qualifications Profile
Self-assured, dynamic, and results-driven professional with more than 9 years of experience in high-performance customer service, custodianship, and point-of-sale operations in the railway, automotive, and retail industries.
- Exhibited firm supervision over 6 - 10 man crews, managing train xxxxxxhedules, overseeing onboard sales, handling baggage & freight, and maintaining safe operations for passengers/crew for the National Passenger Railroad Corp.
Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments, including management initiatives.
Well-organized and resourceful with multitasking skills that optimize resources to achieve outstanding results.
Key Expertise
Customer Service
Ticketing/Reservations
Inter-Office Coordination
Office & Staff Administration
Technical Service Support (Welding, Industrial Cleaning, Automotive Maintenance)
Material Safety Data Sheet (MSDS)
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Freight & Passengers Operations
Office Tools: MS Office
Professional Experience
National Passenger Railroad Corporation
Passenger Train Conductor - Amtrak, Florence, XXXXXX Nov 2011 Present
Responsible for loading and unloading of passenger and freight, including pallets, boxes, and baggage up to 50 pounds and assisting with military baggage over 50 pounds.
Supervised 6 - 10 man crews, ensuring availability on duty 6 days a week, including holidays and weekends.
Maintain safe operation for passengers and crew, coordinating job assignments and duties of all train crew, keeping crew on time xxxxxxhedule, and recording/reporting xxxxxxhedule and crew delays.
Oversee sale of on-board ticket stock, food and beverage sales on board, handling cash, remittances with 100% accuracy and no dixxxxxxrepancies on remittance reviews, observing xxxxxxheduled stops & resolving customer complaints.
Complete and submit all paperwork on daily incidents involving removal of disruptive passengers, maintaining order and control onboard the train at all times, and inspection and solutions of mechanical errors.
Oversee annual recertifications, passing CPR/first aid and blood-borne pathogens requirements, and recurring testing for operations staff, while ensuring compliance with all safety standards and guidelines.
Coach Cleaner - Amtrak, Washington, DC Nov 2010 Nov 2011
Sanitized and disinfected passenger cars, maintaining cleanliness of all equipment and work spaces, and continuously ensuring compliance with safety rules and regulations. Assisted pipefitters with watering & dumping procedures.
Gary Job Corps Center Ÿ San Marcos, TX Student Employee/Assistant Custodian (Part-Time) Feb Nov 2010
Supported the lead custodian with assigned duties, reorganizing and stocking supplies, operating industrial cleaning equipment to maintain clean office buildings, and disposing waste in accordance with safety rules.
Super Lube Ÿ Euclid, OH Auto Technician (Part-Time) Jul 2008 Feb 2009
Provided technical auto service, welding vehicle exhaust systems, dismantling auto parts for shop repairs and re-assembling, using manual and power hand tools.
Performed routine vehicle maintenance such as oil changes, tune-ups, and tire changes, among others.
Youth Devoted to Christ Ministries Ÿ Cleveland, OH Custodian (Temporary) Jul Sep 2007
Painted building sections, ensured proper cleaning, and assisted with clerical tasks (answering phones, faxing, etc.).
McDonaldsŸ Cleveland, OH Cashier/Cook (Part-Time) Jan May 2007
Education & Credentials
First Year Engineering Major, PRINCE GEORGES COMMUNITY COLLEGE Ÿ Largo, MD (Aug Nov 2011)
Transportation Communications, GARY JOB CORPS CENTER Ÿ San Marcos, TX (Jan Nov 2010)
Medical Assisting, DAYTON JOB CORPS CENTER Ÿ Dayton, OH (Apr 2009 Jan 2010)
Automotive Technology, OHIO TECHNICAL COLLEGE Ÿ Cleveland, OH (Apr Jul 2008)
Professional Training & Certifications
First Aid/CPR Certification | PPE Training | HAZCOM Training
Certified Phlebotomy Tech, EKG Tech, NHA, & Clinical Medical Assistant, Dayton Job Corp.
Affiliations & Community Involvement
Member, Dorm Leader & Security Cadet: SGA-Sargent at arms, Dayton Job Corps and Gary Job Corps
Volunteer: AmeriCorps, Langley Park Site of the Maryland Multicultural Youth Centers
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