Performance-driven, customer-focused manager with track record of optimizing results across key performance metrics spanning service levels, sales, and profits both in restaurant/food service and retail sectors

  Expertise in broad-scope operations spanning human resources, sales, customer service, financial/P&L, inventory control, purchasing, vendor management, and merchandising

  Excel in strategically managing operations to maximize productivity, efficiency and use resources, control costs and improve bottom-line results

  Motixxxxxxting, hands-on leader with strong background in interviewing, hiring, training, coaching, developing,, directing, and retaining dynamic teams

  Take the initiative to participate in ongoing training programs, seminars and conferences

Cracker Barrel Old Country Store 2007-Present

Manager-Woodstock, XXXXXX; 2010-Present

Acting Manager; 2009-2010

Shift Leader/Retail Sales Associate; 2007-2009

  Expertly manage and partner with associate managers and general managers in operating thriving business to consistently grow sales and profits; accountable for full-scope restaurant and retail store operations through P&L

  Effectively interview, hire, train, and develop both restaurant and retail sales staff; includes coaching employees to boost performance and optimize retention as well as preparing and delivering quarterly exxxxxxluations and action plans

  Promote a customer-oriented environment focused on ensuring customer satisfaction, building loyalty and protecting brand; promptly respond to and resolve customer issues

  Strategically order and control inventory and implement price markdowns to maintain optimal stock levels; receive inbound product and manage visual merchandising

TCA Caf -Colorado Springs, CO 2000-2006

Founder/Manager

  Launched and operated caf in charter school, Classical Academy North; expanded concept to additional 2 high school locations

  Planned, coordinated and provided 2K lunches weekly; collected and managed payments

  Effectively hired, trained and supervised employees along with volunteers

  Productively sourced and contracted vendors to control costs while providing quality meals at competitive prices; key vendors included Chick-fil-A

Prior experience in retail operations, including bookkeeping, ordering, inventory control, and customer service, as well as entrepreneurial background in mobile cosmetology business management; additional details on request

Ongoing Management Seminars/Certificates; Cracker Barrel Old Country Store; twice annually

Company-Wide 3-day Management Conferences; Cracker Barrel Old Country Store; 4 times

Adxxxxxxnced Management Training, Cracker Barrel Old Country Store Home Office-Lebanon, TN

Retail Store Management Program, Cracker Barrel Old Country Store-Winchester, XXXXXX

Graduate, Cosmetology School, Licensed NJ, NY, CO, and XXXXXX

Volunteer, collect coats for homeless population as well as toys for children