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YYYYYY X. YYYYYY
0000 xxxxxx xxxx , xxxx , xxxxx 00000 240-479-5684 abc@xyz.com
*** New Business Development Team Building/Leadership/Training Customer Relations **
Summary of Qualifications
Management leader with a consistent, proven track record of exceeding performance objectives.
Stellar ability to build, lead and train high-performance teams to maximize their potential and excel.
Outstanding analytical, time management, attention to detail and organizational skills.
Proficient with Microsoft Office Suite and Oracle/PeopleSoft.
Veteran, United States Army Reserves.
Professional Experience
Transportation Security Officer, U.S. Transportation Security Administration 2013-Present
Ensure the safety and security of passengers by screening customers, pilots, baggage and cargo.
Maintain poise, professionalism and solid communication skills in a fast-paced environment.
Build and maintain relationships with co-workers and provide assistance in real time as needed.
Revenue Examiner, State of Maryland Comptroller 2009-Present
Achieve a 95% accuracy rating while reviewing up to 300 individual income tax returns per day.
Perform investigations and examinations as a member of an Examination and Collection Team.
Edit tax returns for tax law compliance and investigate fraudulent and questionable tax practices.
Support the Compliance Division and Unclaimed Property Unit Manager with operations, including third-party auditor field work review and unit contract tracking to ensure contract compliance.
Maintain knowledge of income tax; sales and use tax; admissions and amusement tax; withholding tax and motor vehicle fuel tax; and alcohol and tobacco tax.
Business Manager, Cartridge World 2007-2009
Led a team of three personnel to achieve record store sales of $16,000 in a single month, and also expanded market share to the commercial sector for this leader in printer cartridge refilling.
Implemented marketing campaigns, including creating recycling programs with schools and businesses.
Men s Shoes Sales Representative, Nordstrom 2002-2005
Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships. Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
Account Assistant, ACSYS 1999-2004 and 2005-2007
Processed accounts payable; conducted analysis and invoice reconciliations using PeopleSoft; and developed Microsoft Excel spreadsheets to track vendors that resulted in less aged accounts receivable.
Finance Analyst, C.W. Capitol 1998-1999
Analyzed up to 20 financial statements per day for this commercial real estate finance and investment management company, including generating the Financial Statement Status Report.
Education, Training and Certificates
Bachelor of Science, Business Administration (BSBA), Finance, University of Maryland
Essentials
of Project Management (Workforce Development) Certified
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