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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Nurse Manager with experience in emergency and medical environments along with a proven ability to lead others and provide compassionate care to patients of all ages. Experienced in leading daily department operations, monitoring staffing levels/needs, providing training/coaching, and supervising cross functional teams. Highly adept in managing complex patient cases in addition to maintaining positive communication with co-workers, vendors, patients and members of management.
Key Competencies
Operations Management Patient/Family Education Staffing/Labor Planning Case Management |
Staff Management Emergency Medicine Team Leadership Operating/Capital Budgets |
Coaching/Training Attention to Detail Regulatory Compliance Process Improvement
|
Professional Experience
Metro Health Medical Center, Cleveland, OH Date-Date
Nurse Manager-Outpatient Internal Medicine Clinic
Directed day-to-day administrative and nursing operations with a focus on increasing productivity and efficiency in addition to improving patient satisfaction levels
Review and address complex patient issues, monitor staffing needs, create comprehensive internal strategies, and supervise staff members
Design and monitor annual operating budgets, review/approve expenditures, and ensure continuous compliance with federal/state regulations within the organization
Cleveland Clinic Foundation, Garfield Heights, OH December 2013-Present
Nursing Operations Manager
Instrumental in the daily management of clinic operations which required reviewing and diffusing patient care issues and maintaining positive communication with executive management
Monitored and adjusted staffing levels in order to ensure appropriate coverage levels, recorded patient service/satisfaction metrics, and designed standard operating procedures
Played a lead role in ensuring the clinic maintained continuous compliance with federal, state, and medical regulations/laws
Cleveland Clinic Foundation, Cleveland, OH December 2013-May 2014
Manager, Clinical Documentation Department
Supervised all departmental operations within the clinical documentation department with a focus on improving quality and efficiency levels
Utilized superior communication and interpersonal abilities in order to work effectively with Physicians, midlevel providers, nursing staff, and caregivers
Identified need clinical documentation modifications, reviewed records to ensure appropriate reimbursement is obtained, and reviewed department metrics
Maintained a significant knowledge of Medicare and Medicaid regulations, provided training to members of the medical staff, and reported medical center outcomes
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Cleveland Clinic Foundation, Medina, OH January 2010-November 2013
Nurse Manager, ICU & Cardiac Telemetry Nursing Units
Directed both nursing and operational functions within the organization which included overseeing the ICU and 2 north cardiac telemetry nursing units
Created and implemented standard operating procedures, monitored patient care levels, ensured regulatory compliance, and supervised staff members
Reviewed and adjusted staffing levels, created work schedules, and handled human resources functions such as payroll processing and training/coaching
Designed both operating and capital budgets for the units, monitored purchasing logistics, and fostered positive rapport with management within other departments
Cleveland Clinic Foundation, Euclid, OH August 2004-January 2010
Nursing Operations Manager
Played a lead role in overseeing operations within a medical environment which included addressing complex patient issues, monitoring staff needs, and optimizing departmental resources
Created/approved hospital operating budgets, approved expenditures and/or purchases, and ensured departmental compliance with federal/state guidelines
Additional Professional Experience Includes:
Director of Nursing-Emergency Department, Doctors Hospital of Stark County, Stark, OH
Clinical Nurse Coordinator-Occupational Health Services, The Cleveland Clinic Foundation, 2002-2003
Center Director/Registered Nurse, Akron Endoscopy Center-Am-Surg Inc., 2001-2000
Medical Department Manager/Occupational Health Nurse, Medgroup Inc.-Alcoa, 2000-2001
Clinical Nurse Manager, Center for Corporate Health, The Cleveland Clinic Foundation, 1999-2000
Center Administrator, Concentra Managed Care Inc., 1997-1999
Education/Certifications
Masters of Business Administration, Louisiana State University, Currently Attending
Bachelor s of Science, Nursing, Ohio University
Bachelor of Arts, Business Administration, Kaplan University
Associate of Applied Science, Nursing, Cuyahoga Community College
Current Six Sigma Lean Green Belt
Current Paramedic Certification, State of Florida & Ohio
ACLS/BLS Instructor
Community Involvement
Member/Volunteer, Freemason Ohio Chapter
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in nursing and operations management roles with a background in supervising staff members, creating standard operating procedures focused on improving processes, implementing both operational and capital budgets, and monitoring patient satisfaction levels. In addition, I have a keen ability to lead internal strategic initiatives and foster positive rapport with co-workers, clients, and patients.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Nursing and a Master s of Business Administration (currently pursuing).
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Contact Name
Company Name
Address
City/State/Zip Code
Dear ________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Sincerely,
Yyyyyy x. yyyyyy
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