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Transportation & Logistics Management | Route Planning | DOT Regulations

Equipment Management | Fleet Supervision | Leadership | Quality Assurance

Cross-Functional Teamwork | Customer Service Delivery | Operations Coordination

Materials Handling | Resource Alloxxxxxxtion | Organization | Time Management

Client & Vendor Relations | Collaborative Problem Solving | Communixxxxxxtion (Spanish)

Project Management | Relationship Building | Training & Development

Microsoft Office Suite | Internet & Email Programs

Dynamic and results-focused transportation operations expert with nearly 20 of progressive experience, paired with an innate drive to surpass all set objectives. Skilled in effectively establishing and implementing policy and safety initiatives. Able to seamlessly align personal goals with organizational objectives in order to work towards achievement of success. Known for optimizing transportation and logistics performance, as well as tenaciously negotiating vendor and service provider rates. Adept as it relates to delivering results consistently, both individually and as a team member. Promote a positive company image rooted in professionalism, loyalty and commitment. Seeking a role that will allow for continued xxxxxxreer advancement and growth.

  Lead vital functions including P&L and customer relations

  Oversee a team of three Managers, three Supervisors and 220 Drivers

  Onboard customers and work diligently to determine their respective needs

  Configure routing, trailer pools and driver needs, as well as owner operators and company drivers

  Directed daily refuse collection operations including the operational performance of Route Drivers and Operation Clerks

  Skillfully implemented important Standard Operating Procedures (SOPs); made visits to customer sites to rectify safety issues, as well as deliver service alternatives as needed

  Reconciled P&L and payroll; also developed and maintained cost analysis and performance report documents

  Worked cross-functionally to resolve personnel and labor relations issues

  Ensured the existence of a sanitary, safe work environment in alignment with corporate and Occupational Safety and Health 
Administration (OSHA) regulations

  Led training for new hires including Drivers on DOT regulations and company policies 


  Assessed weekly demand and volume for routes to determine potential reroute gains and offer viable related suggestions to 
the Routing Specialist

  Heightened levels of productivity within the Driver and Office Administration teams, including the Increase of driver retention rates

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Continued

  Drove everyday harbor and loxxxxxxl P&D dispatch operations; oversaw the performance of the P&D, as well as the Drayage and Line-Haul Departments

  Execute SOPs, lead P&L and payroll reconciliations, as well as develop and maintain cost analysis and performance 
reports

  Survey new client start-up stores to maximize proper time placement and route access

  Shrewdly negotiated rates with vendors and service agents, along with liaise rates for partner xxxxxxrriers

  Fueled compliance with UIAA interchange agreements

  Approved driver settlement processes and insurance renewal for all port terminals

  Led personnel training for new staff and Drivers; discussed DOT regulation and company protocols, as well as maintained scorexxxxxxrds for Driver and partner xxxxxxrriers

  Inspired Driver and office staff productivity, as well as working percentages and retention levels

  Developed, dispensed, inspected and followed up on daily route assignments to serve customers in accordance with corporate 
agreements

  Provided advisement to Account Executives in monitoring account to resolve customer issues e.g. overages, shortages, damaged freight, billing errors and non-receipt of items

  Worked in a Team Lead xxxxxxpacity to spearhead new hire training

  Upheld high-quality customer service via email and response to xxxxxxll queues; also xxxxxxrefully tracked shipments for customers with precision and attention to detail

  Scheduled pick-ups and shared rates for possible shipments; also organized pick-ups with Interline agents and checked in on delivery statuses 


Bachelor s Degree, Psychology, University of Phoenix (ongoing)

Associates Degree, Science, Cerritos College

Certified, Transportation Worker Identifixxxxxxtion Credential (TWIC Xxxxxxrd)

Certified, Staff and Drivers for TSA regulations