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Yyyyyy x. yyyyyy

420 Pointe Pacific, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Higher Education Educational Content and Technology Instructor/Trainer Workforce Development

Summary of Qualifications


  Bilingual (English and Spanish) communicator with a strong sales and educational background.

  Genuine passion for education and technology, with years of experience as a trainer and instructor.

  Results-focused professional with a strong background developing curriculum and working with educators.

  Outstanding listening, verbal communication and interpersonal skills to building relationships with clients.

Professional Experience


Property Manager, Employer 2012-Present

  Provide outstanding service to investors seeking to purchase all types of residential properties such condos, houses and duplexes and then rent each investment for monthly profit.

  Report to a number of different investors, managing all aspects of the property, including collecting rents.

  Ensure that each resident is adhering to the rules and regulations of their rental agreement.


Adjunct ESL Instructor, Miami Dade Community College 2005-End

  Educated students seeking to learn English as their second language.

  Spearheaded the development and implementation of the curriculum.

  Instructed and coached adults to leverage their communication skills in the workplace.

  Collaborated with managers at corporations as well as administrators at college to tailor instruction.

  Spearheaded teacher training and intercultural workshops across multiple media platforms.


English for Academic Purposes, ESL, Mercer University, CCB Institute 2002-2004

  Designed the curriculum and taught students how to understand the English language.

  Led instruction in an interactive language lab, using a self-assessment and skill-specific practice.

  Coordinated team planning sessions teaching modules on a weekly basis.


Head Trainer, Acer Information Systems Call Center Costa Rica 1994-1997

  Created an Intercultural Communications Curriculum that positively impacted 400 call center employees.

  Developed and led training workshops for companies in Costa Rica, with topics such as Business Across-Cultures and Corporate Intercultural Communication Skills.

  Designed a handbook that included protocols and response techniques to achieve call center goals.


Land Developer/Independent Real Estate Sales Associate St. Croix, Virgin Islands 1990-1992

  Managed office activities for a 40-acre land development project, including customer inquiries; bank relations; contractors; builders and surveyors; lawyers for closing; and mortgage negotiations with clients.

  Coordinated and scheduled service contractors for road construction and land subdivision.

  Sold 50 lots in two years, which was a 90% contribution to the overall development project.

Education, Training and Certificates


Master of Arts, Intercultural Relations (MAIR), Pacific University; pending

Bachelor of Arts (BA), Spanish, Intercultural focus, West Chester University

Bilingual Teacher Training Certificate, University of Mexico

Completed Intercultural Communication Training, Workshop Leadership Focus), ICI Boston, MA


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