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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

IT Professional / Analyst

Systems Analysis ~ ERP Implementations ~ Data Conversion

PeopleSoft Campus Solutions ~ Troubleshooting ~ Technical Support ~ End User Training




         Demonstrated capabilities in supporting, diagnosing, and rectifying technical errors and issues, and thoroughly documenting procedures for resolution.

         Adept at system administration in the higher education sector including PeopleSoft Campus Solutions, ORION, Microsoft Office (Word, Excel, Outlook), and Oracle PeopleSoft Student.

         Resourceful, logical, and forward-thinking with polished analytical and troubleshooting capabilities.

         Well-versed in leveraging regular back-up procedures to safeguard vital information.

         Exhibit solid leadership capabilities and constant adherence to industry standards and best practices.


Professional Experience


Florida State College, 2010 to Present

Project Coordinator (2016 to Present)

Application System Analyst (2015 to 2016)

         Currently orchestrating two-year-long PeopleSoft implementation project to upgrade ERP with accountability for project planning, status reporting, and documentation.

         Deliver influential guidance and mentoring to ERP Student Functional Lead as legacy system SME.

         Spearhead seamless ERP data conversion to PeopleSoft Campus Solutions and serve as valuable resource to consultants throughout knowledge transfer process.

         Cultivate, foster, and nurture highly productive relationships with consultants, business users, and stakeholders.

         Methodically map business requirement data and provide specifications to IT department to ensure optimal application performance.

         Apply proficiency in query reporting tools to conduct pre- and post-data load validation and analysis.

         Extensively support testing and quality assurance for new system s functionality and performance.


Student System Specialist (2010 to 2015)

         Governed all aspects of data security and integrity for ORION Student Information System (SIS) with an emphasis in student records and state reporting compliance.

         Entered, validated, and administered IT requests in URION, Connections, and Artemis environments in support of continuous improvement goals.

         Maintained, upgraded, troubleshot, and supported SIS including coordination of electronic transcripts.

         Provided broad-based technical support, troubleshooting, and end user training to district departments in ORION environment to ensure daily efficiency and operational continuity.





Yyyyyy x. yyyyyy Page 2 of 2


Florida Community College, 1999 to 2010

Administrative Assistant (2008 to 2010)

         Delivered comprehensive technical and administrative support to Student Records Department.

         Tested, validated, and implemented system enhancements and new functionality used by staff, faculty, and students.

         Created training materials for system users and held role as server administrator and list manager for Lyris email software.

         Supported FASTER (Florida Automated System for Transferring Educational Records) and SPEEDE/ExPRESS (Standardization of Postsecondary Education Electronic Data Exchange/Exchange of Permanent Records Electronically for Students and Schools) interfaces to facilitate transfer of educational records electronically.

         Generated regular reports for Student Services and swiftly resolved issues related to student database.

         Selected and awarded as Employee of the Month in May 2009 for exceptional contributions and collaborative work approach.


Student Records Specialist (2002 to 2008)

         Orchestrated ORION process training and associated technical support to maximize staff productivity and technical competence.

         Demonstrated exemplary planning skills in collaboratively implementing FASTER in ORION system.

         Reviewed and administered high school transcripts, verified enrollment, and submitted batch reports for staff throughout organization.

         Retrieved requested data for state auditors as requested to maintain rigorous compliance with regulatory requirements.

         Promoted from initial role as Senior Support Specialist (1999 to 2002) based on outstanding performance.




Florida State College, Jacksonville, FL:


Bachelor of Applied Science, Information Technology Management (in progress)


Associate of Arts


Florida Community College, Jacksonville, FL:


Office Software Application Support Technical Certificate


Office Software Application Management Technical Certificate


Office Software Application Specialist Technical Certificate


Business Software Application Vocational Certificate


Office Software Application Administration (ASS and AAS)

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